All Training Courses

Building a Positive Personal Brand [1 Day]

In today’s business world it is vital that we understand what we are communicating to others at any given time. Building your personal brand is about understanding what assets you bring, what your …

Developing Resilience [1 Day]

Resilience is the ability to cope with the challenges, problems, barriers, limited resources and set-backs we face in life, and to become stronger because of them. It relies on different skills and…

Delegation – The Art of Delegating Effectively [1 DAY]

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Although one of the hardest skills to master, the skill can be learned…

MOTIVATING YOUR WORKFORCE [1 DAY]

Employees who feel they are valued and recognised for the work they do are more motivated, responsible, and productive. This one-day workshop will help team leaders, supervisors and managers creat…

MANAGING PRESSURE AND MAINTAINING BALANCE [1 DAY]

Many have been affected negatively by pressure and stress, resulting in serious consequences to health and life, as well as poor work performance. Having skills to draw on for dealing with extreme…

INFLUENCE AND PERSUASION [1 DAY]

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence and persuade in many ways and with great frequency. Effective persuasion methods and inf…

ETHICS IN THE WORKPLACE [1 DAY]

Workplace ethics plays an important role in company growth and development. Ethics in the workplace is defined as the moral code that guides the behaviour of employees with respect to what is righ…

Developing Resilience [1 Day]

Resilience is the ability to overcome challenges, setbacks, and limited resources, emerging stronger as a result. It involves skills like rational thinking, emotional and physical health, and stron…

Stress Management [1 Day]

Stress management is about taking charge of your lifestyle, thoughts, emotions and how to deal with problems. No matter how stressful life seems, there are steps you can take to relieve the pressur…

ARCHIVES AND RECORDS MANAGEMENT [2 DAYS]

This learning programme is intended for all persons who need to demonstrate knowledge of concepts, terminology and ethics applicable to archives and records management. Delegates will be able to ex…

Personal Mastery [2 Days]

Personal mastery is foundational to human growth and maturity and affects both individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledg…

Diversity and Inclusion [1 Day]

Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive sty…

Train the Trainer [2 Days]

Effective facilitation is the goal of this course! Facilitation is assisting a group to determine and or achieve a particular task. To achieve the most effective outcomes however, one needs to look…

Fraud and Ethics [1 Day]

Fraud is known to have increased in organisations and corruption in certain areas is rife. Do we participate in this type of behaviour or turn a blind eye to it? Organisations desire to attract …

Business Writing [2 Days]

The programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain languag…

Service Excellence [2 Days]

The training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. D…

Train the Trainer [3 Days]

This unit standard will provide recognition for those who facilitate or intend to facilitate learning using a variety of given methodologies. It will prepare trainers to facilitate a unit standard …

Team Building Workshop [Half Day]

Team building activities increase camaraderie, positive communication, idea sharing, raises morale, encourages bonding and is fun! The effects of team building extend beyond the team in the workpla…

Team Building Workshop [1 Day]

Supervisory Development Programme

To become a competent and confident leader of the future, supervisors are invited to embark on an exciting journey of learning. The programme has been designed to incorporate essential high level i…

Adaptive Leadership [1 Day]

The aim of the Adaptive Leadership skills course is to build on current leadership abilities. It will help all managers and leaders to address individual developmental needs and so influence and mo…

Service Excellence for Call Centre Agents [2 Days]

The programme will be designed to improve the professionalism of the employees and achieve consistency of service levels in the Call Centre. Delegates will understand the impact on them and their o…

Providing Emotionally Intelligent Performance Feedback [2 Days]

Twenty-first Century managers are expected to be leaders. Leaders are expected to have excellent interpersonal and intrapersonal skills. This amounts to the development of self-awareness and the aw…

Personal Financial Management [Half Day]

The Financial Management programme is designed to equip delegates with the basic knowledge, understanding and comprehension of financial stability and viability. It is aimed at assisting in managin…

Managing Diversity in the Workplace [1 Day]

Making a Positive Difference in the Workplace [1 Day]

The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of di…

Change Management [1 Day]

Markets and technology are changing. Customers, competitors and staff are changing. Society, economics and politics are changing. Each change triggers the need to create a new tomorrow. Managers in…

Chairing and Managing Business Meetings [1 Day]

The minutes of a meeting are only as good as the meeting management skills of the Chairperson. This workshop has been developed to prepare delegates with the skills they require in order to be effe…

Celebrating Cultural Diversity [1 Day]

Business Image and Corporate Etiquette [1 Day]

Analytical Sales Mastery

This modular interactive Analytical Sales Mastery workshop teaches the principles of manifesting success and productivity consciously through consistently applying skills and steps that need to be …

Voice Awareness [2 Days]

The Voice Awareness programme is designed to make participants aware of all the aspects of voice production – both in a face-to-face encounter as well as over the telephone. The programme is specif…

Understanding the Disciplinary Process [1 Day]

This programme gives delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator and conducting a disciplinary hearing as a Chairperson. This workshop will all…

Performance Management Skills [2 Days]

Performance Management translates to creating both competence and growth for employees. Effective Performance Management incorporates a series of on-going assessments, processes and activities that…

Managing Poor Work Performance [1 Day]

The purpose of this programme is to explain the difference between issues relating to Ill Health, In Capacity and Poor Work Performance in the workplace. Delegates will learn to determine whether t…

Initiating a Disciplinary Hearing [1 Day]

This Initiating Disciplinary Hearings programme gives the delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator. This workshop will allow delegates to in…

Competency Based Interviewing Skills [1 Day]

The Competency Based Interviewing Skills programme is a one-day workshop which aims to assist in selecting qualified, successful candidates. Managers will be equipped with current interviewing skil…

Chairing a Disciplinary Hearing [1 Day]

This Chairing Disciplinary Hearings programme gives the delegates the knowledge and understanding of conducting a disciplinary hearing as a Chairperson. This workshop will allow delegates to conduc…

Team Effectiveness Year End [1 Day]

Begin your end of year celebrations with this fun and interactive Team Building workshop to recognise achievements in 2017. The programme will unify your employees and involve everyone in personal …

Team Effectiveness Year End [Half Day]

Begin your end of year Team Building event with this fun and interactive workshop to celebrate the year’s achievements. The programme will unify your employees and involve everyone in personal and …

Stress Management [1 Day]

Stress management is all about taking charge of your lifestyle, thoughts, emotions and the way you deal with problems. No matter how stressful your life seems, there are steps you can take to relie…

Personal Mastery [2 Days]

Personal and Professional Mastery is the key issue in future individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge of themselves to…

Graduate Development Programme

Graduates need to understand exactly what the organisation expects from them. They need to develop a highly professional image and positive attitude, learning to be consistent and dependable. Gradu…

Successful Inductions [1 Day]

An employee induction is the process through which new team members learn and adapt to procedures and expectations of the organisation to quickly reach maximum productivity. An effective induction …

Coaching & Mentoring [2 Days]

Organisational change management, employee motivation and development, and developing leadership and emotional intelligence competencies are crucial success factors for individuals and organisation…

Supervisory Skills [2 Days]

The purpose of the Supervisory Skills workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required …

Sales Accelerator for Business Development [2 Days]

The Sales Accelerator offers a practical approach for developing and sharpening essential sales skills. The fundamentals of conventional selling, such as prospecting and making appointments with ta…

Project Management Fundamentals [2 Days]

All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers. Whilst you may not manage specific projects i…

Professional Skills for Secretaries & Administrators [2 Days]

Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and…

People Management & Leadership [3 Days]

The aim of the People Management and Leadership workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designe…

Finance for Non-Financial Managers [2 Days]

The programme is designed to provide Non-Financial Managers with a better understanding of the dynamics involved in financial management and to equip them with practical experience. Delegates will …

Emotional Intelligence [2 Days]

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of w…

Critical Thinking Skills [2 Days]

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way…

Building Positive Workplace Relationships [1 Day]

In any organisation, the positive management of relationships will ensure productivity. Sound relationships create of a culture of trust and loyalty where individuals are motivated and committed to…

Problem Solving & Decision Making [2 Days]

Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I sho…

Personal Effectiveness for Business Administration [2 Days]

This learning programme is intended for all persons who need to achieve personal effectiveness in business environment. This unit standard is for all persons involved in administration in commercia…

Time Management [1 Day]

The Time Management programme gives delegates the skills to analyse their personal and team time problems, and to choose and implement solutions which suit their positions and work-styles. This wor…

Conflict Management [1 Day]

The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsew…

Customer Service [2 Days]

The Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and exte…

Report Writing [2 Days]

The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use…

Powerful Presentations [2 Days]

The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and …

Negotiating Skills [2 Days]

The Negotiating Skills programme focuses on the techniques, structures and interpersonal communication skills necessary to increase the chances of a successful outcome to negotiations. The workshop…

Minute Taking [1 Day]

The Minute Taking workshop has been developed to prepare office professionals with the skills they need to be effective in running meetings and keeping accurate minutes. COURSE OBJECTIVES TARG…

Mastering Business Communication [2 Days]

Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase of pace, the complex choices we hav…

Assertiveness Skills [1 Day]

The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers too…

Email Etiquette [1 Day]

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in pl…

Kwelanga Training has been awarded FULL ACCREDITATION as a Provider of Education and Training with the Services SETA. As a dynamic L&D solutions company, we’re committed to guiding you on your learning journey.

Utilising innovative tools like the Learning Journey Framework, Learning Discovery Pathway, Learning Journey Planner, and Impact Compass, as well as offering customised programmes, we’ll equip you with the knowledge and skills you need to succeed.

All our corporate solutions are offered both face-to-face and virtually to cater to your specific needs and preferences.

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