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All Training Courses

Accountable Leadership [2 Days]

Accountable Leadership [2 Days]

The aim of the Accountable Leadership workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designed to enhance…
Adaptive Leadership [1 Day]

Adaptive Leadership [1 Day]

“It is not enough to describe your leadership style or indicate your intentions. A Situational Leader assesses the performance of others and takes the responsibility for making things happen.” ~ Hers…
Analytical Sales Mastery [3 Days]

Analytical Sales Mastery [3 Days]

This modular interactive Analytical Sales Mastery workshop teaches the principles of manifesting success and productivity consciously through consistently applying skills and steps that need to be ap…
Anger Management [1 Day]

Anger Management [1 Day]

Anger can be an incredibly damaging force. Employees often experience anger and frustration which if not resolved and managed can lead to increased stress and decreased productivity. Anger is a unive…
ARCHIVES AND RECORDS MANAGEMENT [2 DAYS]

ARCHIVES AND RECORDS MANAGEMENT [2 DAYS]

This learning programme is intended for all persons who need to demonstrate knowledge of concepts, terminology and ethics applicable to archives and records management. Delegates will be able to expl…
Assertiveness Skills [1 Day]

Assertiveness Skills [1 Day]

The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools…
Building a Positive Personal Brand [1 Day]

Building a Positive Personal Brand [1 Day]

In today’s business world it is vital that we understand what we are communicating to others at any given time. Building your personal brand is about understanding what assets you bring, what your ch…
Building Positive Workplace Relationships [1 Day]

Building Positive Workplace Relationships [1 Day]

In any organisation, the positive management of relationships will ensure productivity. Sound relationships create of a culture of trust and loyalty where individuals are motivated and committed to d…
Building High Performance Teams [2 Days]

Building High Performance Teams [2 Days]

High-performing teams do not happen by chance. They are built through effective leadership, clear direction, trust, accountability, and a shared commitment to achieving results. COURSE OBJECTIVES…
Business Image and Corporate Etiquette [1 Day]

Business Image and Corporate Etiquette [1 Day]

The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of diff…
Business Partnering [1 Day]

Business Partnering [1 Day]

Successful business partnering relies on more than technical know-how. It demands a blend of interpersonal, and emotional skills that enable professionals to build trust, influence outcomes, and coll…
Business Writing [2 Days]

Business Writing [2 Days]

The programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain language…
Chairing a Disciplinary Hearing [1 Day]

Chairing a Disciplinary Hearing [1 Day]

This Chairing Disciplinary Hearings programme gives the delegates the knowledge and understanding of conducting a disciplinary hearing as a Chairperson. This workshop will allow delegates to conduct…
Chairing and Managing Business Meetings [1 Day]

Chairing and Managing Business Meetings [1 Day]

The minutes of a meeting are only as good as the meeting management skills of the Chairperson. This workshop has been developed to prepare delegates with the skills they require in order to be effect…
Change Management [1 Day]

Change Management [1 Day]

Markets and technology are changing. Customers, competitors and staff are changing. Society, economics and politics are changing. Each change triggers the need to create a new tomorrow. Managers in t…
Coaching & Mentoring [2 Days]

Coaching & Mentoring [2 Days]

Organisational change management, employee motivation and development, and developing leadership and emotional intelligence competencies are crucial success factors for individuals and organisations…
Coaching for Knowledge Transfer [3.5 Days]

Coaching for Knowledge Transfer [3.5 Days]

Knowledge transfer is vital to organisational agility. Knowledge transfer improves innovation, collaboration and understanding in your business. It is a way of building capacity and sharing informati…
Competency Based Interviewing Skills [1 Day]

Competency Based Interviewing Skills [1 Day]

The Competency Based Interviewing Skills programme is a one-day workshop which aims to assist in selecting qualified, successful candidates. Managers will be equipped with current interviewing skills…
Conflict Management [1 Day]

Conflict Management [1 Day]

The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhe…
Critical Thinking Skills [2 Days]

Critical Thinking Skills [2 Days]

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way…
Customer Service [2 Days]

Customer Service [2 Days]

The Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and extern…
Delegation – The Art of Delegating Effectively [1 DAY]

Delegation – The Art of Delegating Effectively [1 DAY]

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Although one of the hardest skills to master, the skill can be learned…
Developing Resilience [1 Day]

Developing Resilience [1 Day]

Resilience is the ability to cope with the challenges, problems, barriers, limited resources and set-backs we face in life, and to become stronger because of them. It relies on different skills and d…
Diversity and Inclusion [1 Day]

Diversity and Inclusion [1 Day]

Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style…
Effective Communication [1 Day]

Effective Communication [1 Day]

The Effective Communication training programme is for delegates to learn to communicate in a manner which is clear and precise, allowing others to understand an idea clearly. Delegates will understan…
Email Etiquette [1 Day]

Email Etiquette [1 Day]

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in plac…
Emotional Intelligence [2 Days]

Emotional Intelligence [2 Days]

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of wor…
Emotionally Intelligent Leadership [2 Days]

Emotionally Intelligent Leadership [2 Days]

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of wor…
ETHICS IN THE WORKPLACE [1 DAY]

ETHICS IN THE WORKPLACE [1 DAY]

Workplace ethics plays an important role in company growth and development. Ethics in the workplace is defined as the moral code that guides the behaviour of employees with respect to what is right…
Everyday On-the-Job Training [2.5 Hours]

Everyday On-the-Job Training [2.5 Hours]

Most workplace learning does not happen in a classroom – it happens while work is being done. Every day, employees support the learning of others by explaining tasks, demonstrating processes, guiding…
Finance for Non-Financial Managers [2 Days]

Finance for Non-Financial Managers [2 Days]

The programme is designed to provide Non-Financial Managers with a better understanding of the dynamics involved in financial management and to equip them with practical experience. Delegates will be…
First-Line Manager Development Programme [9 Days]

First-Line Manager Development Programme [9 Days]

This workshop helps managers, team leaders, and supervisors enhance their leadership skills, align teams with organisational goals, and drive exceptional performance. It focuses on effective team man…
Focus for Mentees [1 Day]

Focus for Mentees [1 Day]

Organisational change management, employee motivation and development, and developing leadership and emotional intelligence competencies are crucial success factors for individuals and organisations…
Fraud and Ethics [1 Day]

Fraud and Ethics [1 Day]

Fraud is known to have increased in organisations and corruption in certain areas is rife. Do we participate in this type of behaviour or turn a blind eye to it? Organisations desire to attract emplo…
Graduate Development Programme

Graduate Development Programme

Graduates need to understand exactly what the organisation expects from them. They need to develop a highly professional image and positive attitude, learning to be consistent and dependable. Graduat…
INFLUENCE AND PERSUASION [1 DAY]

INFLUENCE AND PERSUASION [1 DAY]

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence and persuade in many ways and with great frequency. Effective persuasion methods and influ…
Initiating a Disciplinary Hearing [1 Day]

Initiating a Disciplinary Hearing [1 Day]

This Initiating Disciplinary Hearings programme gives the delegates the knowledge and understanding of investigating, preparing and presenting misconduct allegations in disciplinary proceedings. This…
Making a Positive Difference in the Workplace [1 Day]

Making a Positive Difference in the Workplace [1 Day]

The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of diff…
Managing Difficult Conversations [1 Day]

Managing Difficult Conversations [1 Day]

Difficult conversations are a natural part of working life – yet few people are formally equipped to handle them effectively. This practical one-day programme empowers participants to approach confli…
Managing Poor Work Performance [1 Day]

Managing Poor Work Performance [1 Day]

The purpose of this programme is to explain the difference between issues relating to Ill Health, In Capacity and Poor Work Performance in the workplace. Delegates will learn to determine whether the…
MANAGING PRESSURE AND MAINTAINING BALANCE [1 DAY]

MANAGING PRESSURE AND MAINTAINING BALANCE [1 DAY]

Many have been affected negatively by pressure and stress, resulting in serious consequences to health and life, as well as poor work performance. Having skills to draw on for dealing with extreme b…
Mastering Business Communication [2 Days]

Mastering Business Communication [2 Days]

Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase of pace, the complex choices we have…
Minute Taking [1 Day]

Minute Taking [1 Day]

The Minute Taking workshop has been developed to prepare office professionals with the skills they need to be effective in running meetings and keeping accurate minutes. COURSE OBJECTIVES TARGET…
MOTIVATING YOUR WORKFORCE [1 DAY]

MOTIVATING YOUR WORKFORCE [1 DAY]

Employees who feel they are valued and recognised for the work they do are more motivated, responsible, and productive. This one-day workshop will help team leaders, supervisors and managers create…
Negotiating Skills [2 Days]

Negotiating Skills [2 Days]

The Negotiating Skills programme focuses on the techniques, structures and interpersonal communication skills necessary to increase the chances of a successful outcome to negotiations. The workshop t…
People Management & Leadership [3 Days]

People Management & Leadership [3 Days]

The aim of the People Management and Leadership workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designed…
Performance Management Skills [2 Days]

Performance Management Skills [2 Days]

Performance Management translates to creating both competence and growth for employees. Effective Performance Management incorporates a series of on-going assessments, processes and activities that e…
Personal Effectiveness for Business Administration [2 Days]

Personal Effectiveness for Business Administration [2 Days]

This learning programme is intended for all persons who need to achieve personal effectiveness in business environment. This unit standard is for all persons involved in administration in commercial…
Personal Financial Management [1 Day]

Personal Financial Management [1 Day]

The Financial Management programme is designed to equip delegates with the basic knowledge, understanding and comprehension of financial stability and viability. It is aimed at assisting in managing…
Personal Image and Effective Communication [1 Day]

Personal Image and Effective Communication [1 Day]

This one-day workshop is designed to explore the delegates’ personal brand and communication skills which enhance image and the ability to communicate successfully with clients and peers alike. The c…
Personal Mastery [2 Days]

Personal Mastery [2 Days]

Personal mastery is foundational to human growth and maturity and affects both individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge…
Powerful Presentations [2 Days]

Powerful Presentations [2 Days]

The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and sm…
Problem Solving & Decision Making [2 Days]

Problem Solving & Decision Making [2 Days]

Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I shoul…
Professional Skills for Secretaries & Administrators [2 Days]

Professional Skills for Secretaries & Administrators [2 Days]

Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and t…
Project Management Fundamentals [2 Days]

Project Management Fundamentals [2 Days]

All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers. Whilst you may not manage specific projects it…
Providing Emotionally Intelligent Performance Feedback [2 Days]

Providing Emotionally Intelligent Performance Feedback [2 Days]

Twenty-first Century managers are expected to be leaders. Leaders are expected to have excellent interpersonal and intrapersonal skills. This amounts to the development of self-awareness and the awar…
Report Writing [2 Days]

Report Writing [2 Days]

The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use a…
Sales Accelerator for Business Development [2 Days]

Sales Accelerator for Business Development [2 Days]

The Sales Accelerator offers a practical approach for developing and sharpening essential sales skills. The fundamentals of conventional selling, such as prospecting and making appointments with targ…
Service Excellence [2 Days]

Service Excellence [2 Days]

The training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Del…
Service Excellence for Call Centre Agents [2 Days]

Service Excellence for Call Centre Agents [2 Days]

The programme will be designed to improve the professionalism of the employees and achieve consistency of service levels in the Call Centre. Delegates will understand the impact on them and their org…
Strategic and Critical Thinking in the Modern Workplace [3 Days]

Strategic and Critical Thinking in the Modern Workplace [3 Days]

In today’s fast-paced, information-saturated world, we are constantly challenged to make decisions, solve problems, and stay ahead of the curve. From workplace conversations to broader business chall…
Strategic Thinking [1 Day]

Strategic Thinking [1 Day]

Organisations are dealing with an increasingly complex and fast-changing world. As such, they need to adapt quickly, while being able to anticipate future trends and challenges. Gain an improved gene…
Strategic Personal Branding [1 Day]

Strategic Personal Branding [1 Day]

This workshop focusses on providing participants with the essential building blocks to elevate their professional visibility and proactively advance their careers. The practical and engaging sessions…
Stress Management [1 Day]

Stress Management [1 Day]

Stress management is about taking charge of your lifestyle, thoughts, emotions and how to deal with problems. No matter how stressful life seems, there are steps you can take to relieve the pressure…
Supervisory Development Programme [8.5 Days]

Supervisory Development Programme [8.5 Days]

To become a competent and confident leader of the future, supervisors are invited to embark on an exciting journey of learning. The programme has been designed to incorporate essential high level int…
Successful Inductions [1 Day]

Successful Inductions [1 Day]

An employee induction is the process through which new team members learn and adapt to procedures and expectations of the organisation to quickly reach maximum productivity. An effective induction wi…
Supervisory Skills [2 Days]

Supervisory Skills [2 Days]

The purpose of the Supervisory Skills  workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required st…
Team Building Workshop [1 Day]

Team Building Workshop [1 Day]

Team building activities increase camaraderie, positive communication, idea sharing, raises morale, encourages bonding and is fun! The effects of team building extend beyond the team in the workplace…
Telephone Excellence [2 Days]

Telephone Excellence [2 Days]

The Telephone Excellence programme covers all key aspects of proper conduct and practices in the reception area and equips front-line telephonists with the practical skills to operate productively an…
The Corporate Receptionist [2 Days]

The Corporate Receptionist [2 Days]

You only have one chance to make an impression. It doesn’t matter if your organisation is large or small, for a client your company comes down to the professionalism received and image at the front d…
The Art Of Storytelling For Business Impact [2 Days]

The Art Of Storytelling For Business Impact [2 Days]

Welcome to our groundbreaking course: “The Art of Storytelling for Business Impact.”You have crunched the numbers, gathered insights, and you are ready to present. But how do you transform your data…
Time Management [1 Day]

Time Management [1 Day]

The Time Management programme gives delegates the skills to analyse their personal and team time problems, and to choose and implement solutions which suit their positions and work-styles. This works…
Train the Trainer [2 Days]

Train the Trainer [2 Days]

Effective facilitation is the goal of this course! Facilitation is assisting a group to determine and or achieve a particular task. To achieve the most effective outcomes however, one needs to look f…
Understanding the Disciplinary Process [1 Day]

Understanding the Disciplinary Process [1 Day]

This programme gives delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator and conducting a disciplinary hearing as a Chairperson. This workshop will allow…

Kwelanga Training has been awarded FULL ACCREDITATION as a Provider of Education and Training with the Services SETA. As a dynamic L&D solutions company, we’re committed to guiding you on your learning journey.

Utilising innovative tools like the Learning Journey Framework, Learning Discovery Pathway, Learning Journey Planner, and Impact Compass, as well as offering customised programmes, we’ll equip you with the knowledge and skills you need to succeed.

All our corporate solutions are offered both face-to-face and virtually to cater to your specific needs and preferences.

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