The Effective Communication training programme is for delegates to learn to communicate in a manner which is clear and precise, allowing others to understand an idea clearly. Delegates will understand the impact on them and their organisation of providing the best possible communication and communicating with others in a professional and effective manner.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
Understand the communication process
Realise the responsibilities of the sender and receiver
Determine the best channel of communication that is fit for purpose
Determine the impact areas in general communication
Explore listening skills and questioning techniques
Determine ways of overcoming barriers to communication
Expand understanding of the verbal and vocal element of communication
Explore culture and verbal and non-verbal communication
Gain insight into body language and its impact on communication
Define the purpose and objective of effective business communication
Updating business writing skills
Everyone communicates vastly on a daily basis. Regardless of job title or experience, this course will provide insight to individuals on how to ensure that communication is effective.
