In this age of fast changing technology, email is the preferred and often most efficient form of business
communication. Yet many organisations overlook the etiquette framework that should be in place when using
this very important business communications tool.
Email Etiquette will provide you with the skills and techniques necessary for managing emails, creating and
managing groups, writing professionally with effective email structures, creating signatures and templates and
more. Learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers.
The majority of office staff use email, Internet, or both while at work and most are convinced it makes them
more productive. However, the explosion of unnecessary and time-wasting emails is one of the biggest
sources of complaint. Some 35% of workers said they received high levels of emails that were either time
wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a
clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be
utilised effectively in the workplace.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
Develop a heightened awareness of the potential dangers of digital communication
Master effective email structures to achieve clarity and successful communication
Learn to write for the reader, starting with effective subject lines
Carefully consider the email recipients
Learn to work within principles to ensure professional, clear and effective emails
Perfect grammar
Format messages for readability
Learn to write professionally
Learn to avoid senders regret by proof reading
Understand the concept of ‘netiquette’
Master the inbox using some core principles and email functions
