Making a Positive Difference in the Workplace [1 Day]

The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of different cultures and diversity. Business and social etiquette is our behaviour, interactions and understanding of others and contributes to the professional image and perceptions of an individual and company.

This 1 day workshop is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with coworkers, managers and employees. Proper business etiquette impacts everyone within an organisation. Learn to create a professional image and use business etiquette techniques in a variety of business settings.

COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT

to give delegates an understanding of the importance of courtesy in business relationships
to encourage appropriate behaviour in the workplace
to assist delegates to project a professional and positive image

to help delegates to relate effectively to colleagues and clients in their own context and workplace
to help individuals understand how potentially explosive workplace issues can be diffused by appropriate courteous behaviour
to encourage individuals to apply an ethical approach to all their activities in the workplace

The Workplace Professional programme will benefit individuals in non-management positions, who lack
experience or confidence in their interaction with internal and external customers.

First Impressions – Lasting Impressions: Business Image
Projecting a Positive Image
Delegates Tasks: Taking Ownership

Are You a Team Player?
Personal Accountability & Commitment Plan

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