Diversity and Inclusion [1 Day]

Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organisational function, education, background and more.

Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For many employees to function successfully within an organisation, they need to deal effectively with issues such as communication, adaptability and change. Diversity will increase significantly in the coming years, post the pandemic. Successful organisations recognise the need for immediate action and will prioritise gaining the resources on managing diversity in the workplace.

Managing Diversity is about dealing with our conditioning (unconscious bias) and responses when we interact with others. Diversity is about difference. Difference is part of our human nature.

  • Understand the terms ‘culture’ and ‘diversity’ and their roles in everyday interactions.
  • Explore barriers to diversity (assumptions, prejudice, stereotyping, unconscious bias).
  • Explore ‘inclusion’ and what this means in one’s daily work environment.
  • Identify practical workplace situations where differences in values, practices, etiquette, opinion, orientation and approach can create misunderstandings.
  • Strategies for adjusting to different cultures, different people, alternative perceptions and ideas.
  • Understand the role and responsibility of individuals in creating a harmonious work environment.

All employees whether they are part of a team or in management, needing to understand the importance and sensitivity of communication between people who have different backgrounds. Learners will acquire skills to effectively manage diversity, deal with their own and other’s negative behaviour and promote inclusion to create a harmonious work environment.

  • Definitions
  • Exploring Differences
  • Understanding Unconscious Bias
  • Barriers to Diversity
  • Celebrate Diversity – A Way Forward