To become a competent and confident leader of the future, supervisors are invited to embark on an exciting journey of learning. The programme has been designed to incorporate essential high level inter- and intra-personal skills to enable supervisors to adapt, motivate, lead and manage their subordinates with confidence through changing times.
Different modules will enlighten the Supervisor in four key areas:
The primary objective of the programme is to ensure that the knowledge acquired is applied successfully, adding real value in the service profit/value chain by:
Value is added to the programme by the individual and syndicate portfolio work completed between modules, culminating in a final presentation and certification. The portfolio work embeds knowledge and skills in the learner.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
Examine time management skills and select and implement solutions which will assist them in meeting work, team and personal deadlines.
Explore the basics of Emotional Intelligence and apply the guidelines and theories in everyday situations that arise when working with people.
Discover your ‘basket of benefits’, master them and realise what you are capable of offering the organisation.
Explore communication and understand the appropriate ways in which to communicate, to become comfortable in communicating both up and down in the organisation.
Master business communication and manage relationships both up and down.
Present oneself effectively with confidence to both large and small audiences.
Realise how to influence and motivate staff to achieve exceptional performance.
Learn how to maintain a balance between achieving results and developing your people.
Increase awareness of your current leadership style and abilities.
Improve coaching and mentoring skills, producing a positive developmental culture within the organisation.
Monitor ongoing performance so as to incorporate effective developmental plans for employees.
Understand and apply the Performance Management Cycle to maximise human resource potential in the organisation.
Develop a more professional and effective manner in which to handle both internal and external customers.
Enhance email etiquette and learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers.
This workshop is aimed at all those who have supervisory/team leader responsibilities, those earmarked to take on supervisory/ team leader roles or those who have recently been promoted to a supervisory/team leader management position.
