Most workplace learning does not happen in a classroom – it happens while work is being done. Every day, employees support the learning of others by explaining tasks, demonstrating processes, guiding the use of systems or tools, and helping colleagues improve how they perform in their roles. This includes everything from onboarding new team members, to supporting customer interactions, to guiding operational or technical tasks. This type of learning happens across both technical and soft skills – from systems, processes and equipment to communication, service and workplace behaviours. While on-the-job training happens naturally, it is not always structured. As a result, tasks may be explained inconsistently, important steps may be missed, and mistakes may be repeated. Without a clear approach, workplace training does not always lead to confident, competent performance.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
This practical, interactive workshop introduces a simple, structured way to guide learning while work is being performed. Using the 8-Step On-the-Job Training (OJT) Model, participants learn how to structure workplace training from identifying a need through to confirming competence and improving future training. Participants leave with practical tools in the Everyday OJT Toolkit and techniques that can be applied immediately when guiding or supporting colleagues during everyday work tasks.
This programme is suitable for anyone who supports the learning or development of colleagues in the workplace,
