Anger can be an incredibly damaging force. Employees often experience anger and frustration which if not resolved and managed can lead to increased stress and decreased productivity.
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. Since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who do not.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
Recognize how anger affects your body, your mind, and your behaviour.
Use the five-step method to break old patterns and replace them with a model for assertive anger.
Use an anger log to identify your hot buttons and triggers.
Control your own emotions when faced with other peoples’ anger.
Identify ways to help other people safely manage some of their repressed or expressed anger.
Communicate with others in a constructive, assertive manner.
The training course is aimed at anyone who desires to understand anger in more detail and learn to transform the way they manage emotions in themselves and control their emotions and those of people around them.
