Professional Skills for Secretaries & Administrators [2 Days]
Customised Training Programmes for Corporates.
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Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Secretaries and Administrators workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.
- COURSE OBJECTIVES
- TARGET AUDIENCE
- COURSE CONTENT
- Develop a highly professional image and attitude
- Grow your interpersonal relationships by communicating clearly and concisely
- Understand cultural and communication barriers and how to overcome them
- Manage time to improve efficiency
- Exceed client’s needs and expectations
- Help create systems that streamline processes and improve record maintenance and filing
- Arrange all travel arrangements and itineraries
- Ensure that you take ownership of yourself, your job and your future
- Module 1: Developing a Professional Approach
- Module 2: Effective Business Communication Skills
- Module 3: Managing Time for Improved Efficiency
- Module 4: Service Excellence for Internal and External Clients
- Module 5: Organising Business Travel Arrangements
- Module 6: Maintaining Files and Records
- Module 7: Taking Ownership of Yourself, Your Job and Your Future

Training Needs Analysis Tool
A FREE software solution that helps organisations identify training needs. Use it to address individuals, teams or departments. Learn more here.

Personal Elevation Plan
A tool used post training to encourage accountability and behaviour change in the workplace. Learn more here.

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Post Course Training Report

Customisation
A consultative, tailor-made solution to meet the identified skills gaps. Learn more here.

Learning Journey Framework
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