Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Secretaries and Administrators workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
Develop a highly professional image and attitude
Grow your interpersonal relationships by communicating clearly and concisely
Understand cultural and communication barriers and how to overcome them
Manage time to improve efficiency
Exceed client’s needs and expectations
Help create systems that streamline processes and improve record maintenance and filing
Arrange all travel arrangements and itineraries
Ensure that you take ownership of yourself, your job and your future
This workshop is aimed at all those who are required to be highly efficient and effective in a demanding support staff role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.
Module 1: Developing a Professional Approach
Module 2: Effective Business Communication Skills
Module 3: Managing Time for Improved Efficiency
Module 4: Service Excellence for Internal and External Clients
Module 5: Organising Business Travel Arrangements
Module 6: Maintaining Files and Records
Module 7: Taking Ownership of Yourself, Your Job and Your Future
