Frequently Asked Questions (FAQs)

We understand that you may have questions about our training programmes, accreditation, booking process, and Training Needs Analysis. To make things easier, we’ve compiled answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our team – we’re happy to assist!

General Questions About THE TNA

Q: What is a Training Needs Analysis (TNA) and why is it important?

A: A TNA identifies skills gaps within your workforce, ensuring that training efforts align with business goals and drive meaningful performance improvements.

Q: How is your TNA different from other assessment tools?

A: Our FREE TNA tool is structured, easy to use, and designed to provide actionable insights through user based input which is assessed and presented in a simple report format. It helps organisations make data-driven training decisions while aligning with their strategic objectives.

Using the Free TNA Tool

Q: How do I access the free TNA tool?

A: You can access the TNA Tool via our website here: TNA Tool. If you need assistance, feel free to reach out!

Q: Can I use the TNA Tool on my Mobile Device?

A: Yes, the app is mobile friendly, with very low data needs. 

Q: Can the TNA be customised for my organisation’s needs?

A: Yes! While our standard tool provides a solid framework, we also offer customisation options to align with your specific industry and workforce needs. These customisation options do come at a cost. Please reach out to us to discuss this.

Q: How long does it take to complete the TNA?

A: It depends on the number segments the user is evaluated on. Generally, it takes about 5-10 minutes per segment.

TNA – Interpreting the Results

Q: How do I interpret the results of the TNA?

A: The tool generates a report that highlights key skill gaps and training priorities. Course recommendations are made when a segment or question score is below 80%.

Q: What happens after I complete the TNA?

A: Once completed, your individual evaluation report will be emailed to the email address you used when registering in the app. You can then use this information to inform your learning strategy and training plans.

TNA – Implementation & ROI

Q: How can TNA results be used to develop a training strategy?

A: The results help prioritise high-impact training areas, ensuring that learning initiatives are targeted, cost-effective, and aligned with business objectives.

Q: How do I measure the ROI of training after completing a TNA?

A: By aligning training initiatives with business goals and tracking employee performance improvements, you can measure tangible ROI in productivity, engagement, and business outcomes.

Q: How can I get further support on implementing the TNA?

A: Our team is happy to assist! Please reach out to Daniel at daniel@kwelangatraining.co.za for further guidance.

About the First-Line Manager Development Programme (FMDP)

Q: Who is the FMDP designed for?

A: The First-Line Manager Development Programme (FMDP) is designed specifically for newly promoted and existing first-line managers who play a pivotal role in leading teams, driving productivity, and delivering business results. It’s ideal for organisations committed to building strong leadership at the frontline.

Q: What makes this programme different from other leadership training options?

A: FMDP goes beyond traditional training by offering a personalised, blended learning journey that combines practical workplace application with tools, coaching, and ongoing support – enabling real behavioural change, not just knowledge transfer.

Q: Why is First-Line Management such a crucial focus area?

A: First-line managers directly influence 80% of the workforce. Yet many are promoted without leadership training, which risks productivity, employee engagement, and customer experience. Developing these managers is essential to building a resilient, high-performing organisation.

Q: What are the core modules included in the programme?

A: The programme covers critical topics including organisational understanding, leadership accountability, cross-team collaboration, results-driven management, productivity, personal effectiveness, communication and team resilience and motivation – all tailored for first-line leaders.

Q: Can we customise the content to reflect our organisation’s unique needs?

A: Absolutely. The FMDP is fully customisable to reflect your company’s vision, values, leadership behaviours, tools and specific operational challenges – ensuring relevance and impact for your managers.

Q: How long does the programme run, and how is it scheduled?

A: The programme is modular and flexible, typically delivered over 3 to 6 months to allow time for real-time application and growth. Scheduling can be tailored to your organisational needs and work rhythms.

Q:  What delivery formats are available (virtual, in-person, hybrid)?

A: The programme is available in three delivery formats to suit your operational needs: fully virtual (VILT), in-person sessions, or a hybrid approach that blends both. Each format is supported by our myQuest LMS, which reinforces learning through digital engagement, ongoing nudges, and practical reflection – ensuring continuity beyond the training room.

Q: What practical application or real-world tasks are built into the programme?

A: Each module includes workplace-based learning that encourages managers to immediately apply learning, solve real challenges, and build leadership habits that stick.

Q: What is the Personal Elevation Plan, and how does it support long-term growth?

A: The Personal Elevation Plan is a customised post-training action plan that helps managers take ownership of their ongoing development, ensuring learning translates into sustained behaviour change and growth.

Q: What are the benefits of summative presentations at the end of the programme?

A: Summative presentations provide managers an opportunity to showcase their learning and impact, boost confidence, and demonstrate readiness for career progression and succession planning.

Q: How do you measure the impact of the programme?

A: We measure impact through a combination of practical assignments, behavioural observations, learner feedback and summative presentations to track real changes in performance.

Q: Is there a final assessment or certification?

A: Yes, the programme concludes with a final assessment presentation. Participants receive certification recognising their achievement and readiness to lead with confidence.

Q:  How does FMDP go beyond traditional training courses?

A: FMDP is a human-first, experiential journey that integrates coaching, tools, real-world practice, and digital engagement – designed to transform managers into effective leaders, not just course completers.

Q:  What does “real behavioural change” look like in this programme?

A: It means managers consistently apply new leadership skills in daily work, show increased accountability, drive team performance, communicate effectively, and lead with confidence and authenticity.

Q:  What kind of coaching or support is provided to participants?

A: Participants receive ongoing coaching from facilitators, access to peer learning through community forums, and digital nudges via myQuest LMS – all designed to support growth beyond the classroom.

Q:  Is this programme relevant for newly promoted managers or experienced ones as well?

A: Yes, it caters to both. The modular, customised format allows content to be tailored to different experience levels, ensuring relevance for any first-line manager’s growth journey.

FMDP Tools and Features

Q: What tools and templates are included in the programme?

A: Managers receive a toolkit of practical templates, guides, and checklists that support applying learning immediately.

Q:  How does the Training Needs Analysis App work?

A: The TNA App identifies skills gaps by assessing the modular operational management capabilities – providing data-driven insights to focus development efforts where they matter most.

Q:  What kind of report do we receive from the TNA App?

A: You receive a comprehensive, customised report highlighting strengths, skills gaps, and priority focus areas for individual managers and teams, enabling targeted learning interventions.

Q:  What is the GC Index®, and why is it used in this programme?

A: The GC Index® is a revolutionary tool that transforms how we understand and harness individual and team potential. By measuring energy for impact rather than personality, it provides actionable insights into how individuals and teams can align their strengths to drive meaningful outcomes. With its focus on unique proclivities, or energy for impact, the GC Index empowers organisations to increase individual contribution, optimise collaboration, enhance leadership development, and create lasting business impact, making it an indispensable resource for transformative training programmes.

Q: Can you give an example of how the GC Index has impacted a team or organisation?

A: For example, The GC Index® was integrated into an Operations Managers’ Development Programme, allowing 150 Operations Managers to gain insights into their individual energy for impact. This facilitated self-awareness and a common language for understanding how they contribute to their teams. The programme focused on practical challenges, enabling managers to apply their insights to improve team dynamics and leadership approaches. As a result, they committed to bringing focus and clear direction to their teams.

Another team used The GC Index® in their leadership team and gained insights into their collective energy for impact, which helped them understand their strengths and challenges. This understanding allowed them to adapt their working styles and improve collaboration. The impact was significant, leading to a doubling of turnover and a fourfold improvement in margins. The team developed a unified ethos and successfully recruited new members to support future growth.

Q:  What is the Personal Elevation Plan, and how does it support long-term growth?

A: The plan encourages accountability and self-leadership by guiding managers to set personal goals and reflect regularly on their leadership journey.

Q: How does myQuest LMS support the learning journey after training days?

A: myQuest LMS provides anytime, anywhere access to learning content, personalised nudges, reflection prompts, community and coaching support – reinforcing habits and continuous growth.

Q:  How do toolkits and templates support workplace application?

A: They translate theory into practice by giving managers ready-to-use resources that simplify complex tasks and standardise best practices across teams.

Q:  How does MyQuest enhance blended learning and habit-building?

A: MyQuest’s digital nudges and community features encourage reflection and peer support, making learning an ongoing, embedded part of managers’ work life.

FMDP – Practical Details

Q: Can we run this programme across branches or departments?

A: Yes, the programme’s hybrid delivery and customisation options make it ideal for multi-location teams, different shifts, and diverse operational contexts.

Q:  How do we get started or request a proposal?

A: Simply contact Kwelanga Training’s sales team via email or phone. We’ll arrange a discovery call to understand your needs and provide a tailored proposal.

Q: What industries or sectors is this programme best suited for?

A: The FMDP is flexible and has been successfully delivered across industries such as finance, manufacturing, retail, healthcare, and more – anywhere first-line leadership is critical.

Q: How can the FMDP be adapted for teams across multiple locations or shifts?

A: Our blended learning approach, including virtual sessions, digital tools, and flexible scheduling, ensures accessibility and consistency for teams regardless of location or working hours.

10 Steps to Sales Success Programme

Q: What makes this programme different from other sales courses?

A: This isn’t just training – it’s a Sales Revolution. Key differentiators include:

• GC Index Integration: Understand your natural inclinations and learn how to leverage them for exceptional sales performance.
• You as the differentiator: The GC Index helps you identify your superpowers and derailers.
• Curated nuggets – Espresso sessions: Short, sharp, focused sessions that make learning impactful and digestible.
  
• Learning in the flow of work: Bring your current sales projects into sessions so you can apply strategies immediately without losing work time.
  
• Thoughtful duration: Spread over several weeks to allow application and reflection – not a cramming or “hit-and-run” course.
  
• Comprehensive coverage: Covers all aspects influencing sales, from prospecting to closing, mindset to strategy.
  
• The AI Edge – AI can be an extremely useful tool for sales professionals – We will show you how.

Q: What post-course support is provided?

A: Our support goes beyond the “classroom” to ensure real impact:

• Coaching for sales leaders and frameworks to guide their teams.
• Pre- and post-course activities for most modules to reinforce learning.
• Contact the Coach – direct contact with your Kwelanga Coach for guidance and troubleshooting.
• Access to a sales community.

Q: How long is the programme and how is it delivered?

A: The Sales Success Programme spans 3 months and consists of 9 contact sessions:

• 2 full-day sessions.
• 5 half-day sessions, most delivered in the mornings and separated by a week to allow application in the flow of work.

Delivery formats include:

• Face-to-Face – Closed Group: immersive, hands-on, and interactive (R19 500 per participant)
• Virtual Instructor-Led – Closed Group: live, collaborative sessions (R18 500 per participant)
• Virtual Instructor-Led – Public Group: flexible online learning with peers (R18 500 per participant).

The programme is designed to maximise engagement and ensure learning is practical, immediately applicable, and reinforced over time.

Q: Who should attend this programme?

A: Ideal for:

• Sales Professionals.
• Sales Leaders.
• Anyone seeking to transform their sales approach, gain confidence, and achieve measurable results.

Q: What will participants walk away with?

• A deep understanding of your GC Index profile and how to integrate it into your sales strategy.
• Confidence, clarity, and a practical toolkit for sustainable success.
• Access to a sales community.

Q: Are there any additional tools or resources included?

A: Yes! Participants also receive:

• A full GC Index assessment and report.
• FREE Training Needs Analysis Tool to determine team readiness.
• Optional industry-specific customised content aligned to company goals.

About Kwelanga Training

Q: Who is Kwelanga Training?

A: Kwelanga Training is a fully accredited learning and development provider, specialising in business skills training. We help organisations upskill their workforce through engaging and results-driven training. Learn more about us here: About Kwelanga.

Q: What industries do you work with?

A: We work across multiple industries, including finance, healthcare, retail, and manufacturing, helping businesses close skills gaps with customised training solutions. Explore our training offerings here: Corporate Solutions.

Q: Are your courses accredited?

A: Yes! We are a fully accredited Services SETA training provider, ensuring that our courses meet high industry standards. Find out more about our accreditation here: Accreditation.

Q: Do you offer both in-person and virtual training?

A: We provide both in-person and virtual training to accommodate different learning preferences. We now also offer face-to-face public courses at regional venues. Browse our upcoming public courses here: Public Courses.

Q: Besides the TNA tool, what other services do you offer?

A: Along with the FREE Training Needs Analysis tool, we offer:

• Public training courses: Public Courses
• Corporate training tailored to business needs: Corporate Solutions
• Graduate Development Programme: Graduate Programme
• First-Line Manager Development Programme: First-Line Manager Programme
• Customised training experiences: Customised Training