You only have one chance to make an impression. It doesn’t matter if your organisation is large or small, for a client your company comes down to the professionalism received and image at the front desk.
The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
This learning programme also covers key aspects of proper conduct and administrative practices in the reception area. It will equip delegates with practical skills to monitor and control the reception area efficiently. Learners will be well positioned to extend their learning and practice into other areas in the business environment, striving towards professional standards and practice at higher levels.
COURSE OBJECTIVES
TARGET AUDIENCE
COURSE CONTENT
Employing effective telephone etiquette
Importance of answering the call in a professional manner
Taking accurate messages and relaying effectively and timeously to the recipient
Transferring the calls and keeping the client informed of delays
Improving communication skills, questioning and listening techniques.
Dealing with difficult callers
Monitoring the maintenance of a clean and safe reception area
Monitoring the presentation of the reception area
Monitoring the implementation of security procedures in the reception area
Front line staff and reception staff required to become highly professional and efficient when dealing both face to face and telephonically with clients while managing the reception administration.
