Ideal for:
Contact centre agents, customer service representatives and individuals looking to build a career in the contact centre industry or formalise their existing experience Duration: 12 months / 32 contact days
Themes:
Contact centre operations, customer service excellence, communication skills, problem solving, performance management, quality assurance and workplace effectiveness
Price:
VILT: R39,500 ex VAT per delegate
F2F: R42,500 ex VAT per delegate
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