Supervisory Development Programme
To become a competent and confident leader of the future, supervisors are invited to embark on an exciting journey of learning. The programme has been designed to incorporate essential high level inter- and intra-personal skills to enable supervisors to adapt, motivate, lead and manage their subordinates with confidence through changing times.
- COURSE OBJECTIVES
- TARGET AUDIENCE
- COURSE CONTENT
- Examine time management skills and select and implement solutions which will assist them in meeting work, team and personal deadlines.
- Explore the basics of Emotional Intelligence and apply the guidelines and theories in everyday situations that arise when working with people.
- Discover your ‘basket of benefits’, master them and realise what you are capable of offering the organisation.
- Explore communication and understand the appropriate ways in which to communicate, to become comfortable in communicating both up and down in the organisation.
- Master business communication and manage relationships both up and down.
- Present oneself effectively with confidence to both large and small audiences.
- Realise how to influence and motivate staff to achieve exceptional performance.
- Learn how to maintain a balance between achieving results and developing your people.
- Increase awareness of your current leadership style and abilities.
- Improve coaching and mentoring skills, producing a positive developmental culture within the organisation.
- Monitor ongoing performance so as to incorporate effective developmental plans for employees.
- Understand and apply the Performance Management Cycle to maximise human resource potential in the organisation.
- Develop a more professional and effective manner in which to handle both internal and external customers.
- Enhance email etiquette and learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers.
This workshop is aimed at all those who have supervisory/team leader responsibilities, those earmarked to take on supervisory/ team leader roles or those who have recently been promoted to a supervisory/team leader management position.
- Module 1: Time and Productivity (1 day)
- Module 2: Emotional Intelligence (1 day)
- Module 3: Mastering Business Communication (1 day)
- Module 4: Presentation Skills (½ day)
- Module 5: People Management and Leadership (2 days)
- Module 6: Coaching Skills (1 day)
- Module 7: Performance Management (1 day)
- Module 8: 21 Century Service (½ day)
- Module 9: E-mail Etiquette (½ day)
- Personal Accountability & Commitment Plan
