Categories for Corporate Life Skills

THE ART OF DELEGATING EFFECTIVELY [1 DAY]

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Although one of the hardest skills to master, the skill can be learned.

Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

This one-day workshop will explore many of the facets of delegation, including when to delegate and whom to delegate to. The delegation process will also be worked through step by step and techniques on how to overcome problems will be discovered.

  • Clearly identify how delegation fits into your job and how it can make you more successful
  • Identify different ways of delegating tasks
  • Use an eight-step process for effective delegation
  • Give better instructions for better delegation results
  • Recognize common delegation pitfalls and how to avoid them
  • Monitor delegation results
  • Give effective feedback
Employees who are in a position to delegate, whether as a Team Leader, Supervisor or Manager.

  • Why Delegate?
  • What is Delegation?
  • Picking the Right Person
  • The Delegation Meeting
  • Putting it into Practice
  • Giving Instructions
  • Monitoring Delegation
  • Giving Feedback
  • Becoming a Good Delegator
MOTIVATING YOUR WORKFORCE [1 DAY]

Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive.

This one-day workshop will help team leaders, supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed to help busy team leaders, supervisors and managers understand what employees want and to give them a starting point for creating champions. It will help ignite and increase levels of staff motivation.

  • Identify what motivation is
  • Describe common motivational theories and how to apply them
  • Learn when to use different kinds of motivators
  • Create a motivational climate
  • Design a motivating job
Anyone who wishes to or is required to drive motivation in the workplace.

  • What is Motivation?
  • Supervising and Motivation
  • Motivational Theories
  • Setting Goals
  • The Role of Values
  • Creating a Motivational Climate
  • Applying Your Skills
  • Designing Motivating Jobs
MANAGING PRESSURE AND MAINTAINING BALANCE [1 DAY]

Many have been affected negatively by pressure and stress, resulting in serious consequences to health and life, as well as poor work performance.

Having skills to draw on for dealing with extreme busyness, many tasks and difficult people are essential for peace of mind and growth.

This one-day course will help participants increase awareness of everyday pressure, understand the causes and costs of workplace pressure and how it impacts individuals. It will also highlight the benefits of creating balance and how to identify pressure points.

Learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. Experience breakthroughs that you never thought were possible.

  • Apply a direct understanding of pressure points and their costs and payoffs.
  • Speak in terms related to emotional intelligence, optimism, and resilience.
  • Create a personalized toolkit for managing stressors and anger.
  • Work on priorities and achieve defined goals.
Managing pressure and maintaining balance is critical for all, so no matter one’s position in the workplace, this course will be beneficial.

  • Under Pressure!
  • Getting to the Heart of the Matter
  • Emotional Intelligence
  • Coping Toolkit
  • Getting Organized
INFLUENCE AND PERSUASION [1 DAY]

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence and persuade in many ways and with great frequency.

Effective persuasion methods and influencing skills are the difference makers for getting results, with or without positional authority.

If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place.

  • Make decisions about using persuasion versus manipulation
  • Apply the concepts of pushing and pulling when influencing others
  • Describe different techniques for getting persuasive conversations and presentations underway
  • Make a persuasive presentation by using the 5S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion.
This topic appeals to a wide audience as influence and persuasion are universal skills.

  • Understanding Persuasion
  • Preparing to Persuade
  • Getting Off on the Right Foot
  • Presentation Strategies
  • Using Stories to Persuade
  • Using Neuro Linguistic Programming
ETHICS IN THE WORKPLACE [1 DAY]

Workplace ethics plays an important role in company growth and development.

Ethics in the workplace is defined as the moral code that guides the behaviour of employees with respect to what is right and wrong in regard to conduct and decision making. Ethical behaviour doesn’t only apply to individual employees, the organization itself should exemplify standards of ethical conduct.

Employees who are ethically positive, honest, hardworking, and driven by principles of fairness and decency in the workplace, increases the overall morale and enhances the performance of an organisation.

Workplace ethics is integral in fostering increased productivity and teamwork among employees. It helps in aligning the values of the business with those of the employees, with a resultant increase in productivity and motivation.

  • Understand the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives.
  • Apply the principles of ethics to improve organisational culture.
  • Evaluate current practices against best practice.
  • Apply best practice to a unit.
  • Strengthen organisational ethics.
  • Assess team and personal ethical behaviour.
  • Take ownership of personal ethical behaviour.
Ethical behaviour extends to all in a workplace, no-one is excluded. This course is therefore applicable to all who wish to assess their levels of ethical behaviour, understand how to strengthen a team’s ethical behaviour and delve into best practice.

  • Understanding the Relationship Between Values, Ethics and Organisational Culture
  • Apply the Concept of Corporate Ethics to a Unit
  • Strengthen Shared Organisational Values and Ethical Practices
  • Taking Ownership – Ethical Behaviour
ANGER MANAGEMENT [1 DAY]

Anger can be an incredibly damaging force. Employees often experience anger and frustration which if not resolved and managed can lead to increased stress and decreased productivity.

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. Since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who do not.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.

  • Recognize how anger affects your body, your mind, and your behaviour.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.
The training course is aimed at anyone who desires to understand anger in more detail and learn to transform the way they manage emotions in themselves and control their emotions and those of people around them.

  • What is Anger?
  • Costs and Pay-Offs
  • The Anger Process
  • How Does Anger Affect Our Thinking?
  • Understanding Behaviour Types
  • Managing Anger
  • Communication Tips and Tricks
Stress Management [1 Day]

Stress management is about taking charge of your lifestyle, thoughts, emotions and how to deal with problems. No matter how stressful life seems, there are steps you can take to relieve the pressure and regain balance.

Effective stress management helps break the hold stress has on your life, so you can be happier, healthier, and more productive. The goal of stress management is to lead a balanced work and personal life, with time for relationships, relaxation, and fun and the resilience to hold up under pressure and meet day-to-day challenges.

  • Understand the concept of stress and target stressors in work and life
  • Leverage on positive stress and manage negative stress
  • Identify the causes of stress and its effects on performance, health and happiness
  • Recognise stress symptoms and physical, mental and emotional reactions
  • Manage the effects of stress in the workplace and improve your response towards stress
  • Develop strategies to handle pressure, change negative patterns and reduce stress levels
  • Make lifestyle choices and create action plans for optimal health and well-being
This workshop is valuable for anyone who wants to raise their awareness of their personal stress levels and manage stress their stress more effectively. It is applicable to anyone who is experiencing the effects of stress or who wants to develop personally and professionally in creating life/work balance. This workshop also applies to managers and team leaders who oversee others and function in stressful environments, providing them with practical, personalised ways to manage workplace stress.
  • Module 1: Understanding Stress
  • Module 2: Internal versus External Stressors
  • Module 3: Positive versus Negative Stress
  • Module 4: The Four Common Types of Stress in the Workplace
  • Module 5: Stress Management and Coping Techniques
  • Module 6: Action Planning
Personal Mastery [2 Days]

Personal mastery is foundational to human growth and maturity and affects both individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge of themselves to understand, motivate and manage people often within situations of conflict and interpersonal differences.

Personal mastery involves seeing objective reality and aligning our subjective values with principles. Principles are guidelines for human conduct that are self-evident and have proven to have enduring value. Aligning personal values with these enduring principles result in inward strength of character, genuine caring, serving and increased productivity.

“Sustained superior performance comes from focusing on achieving results and building capacity”, says Stephen Covey. This interactive workshop teaches the key principles of success and productivity through personal mastery practice, using skills and steps that need to be consistently applied to positively change personal performance and that of others.

The knowledge can transform personal and working environments to create successful organisations and the people within them and can be used in a personal way or as an aspect of organisational growth and development. This two day programme will enable delegates to build better relationships, create balanced healthy lifestyles, and increase their productivity and effectiveness as individuals and team members.

  • Demonstrate knowledge and understanding of self to strengthen performance
  • Understand the principles of creating personal power and self-mastery
  • Build a personal development plan for performance through the right thought, belief and action
  • Identify your strengths, value and purpose for yourself and the organisation
  • Deal with conflict and interpersonal differences through greater personality awareness
  • Motivate self and others through positive attitudes and environments
  • Apply the principles of success in a practical business context
All individuals who have a curious mind, are successful, would like to become more so and are committed to the continuous improvement of everything they do.
  • Personal Mastery A Journey
  • My Values
  • My Past
  • My Present
  • Work / Life Balance
  • Personal Productivity
  • Personal Perspective
  • Personal Mission
  • Personal Vision
  • Personal Development Plan
Problem Solving & Decision Making [2 Days]

Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, your facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), you can expand the range of solutions available to you.

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.

The programme is designed to identify problems and to make responsible decisions. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable challenges which are part of any business process.

  • Increase awareness of problem solving steps and problem solving tools
  • Distinguish root causes from symptoms to identify the right solution for the right problem
  • Thinking outside the box – working towards creative solutions
  • Understand the top ten rules of good decision-making
  • Develop the confidence to tackle problems efficiently and effectively
  • Identifying your own problem solving and decision making style
The workshop is suitable for staff members, who are required to resolve existing problems, make qualified decisions and to polish interpersonal and team competencies. It is also highly suitable for teams who wish to understand the importance of team problem solving and decision making to manage risk and to build synergy and effectiveness. The skill of problem solving and decision making efficiently and effectively is an essential emotional intelligence ingredient in a society where problems are solved through and with those around us.
  • Module 1: What is Problem Solving?
  • Module 2: Problem Solving Styles
  • Module 3: Practical Application
  • Module 4: The Problem Solving Model
  • Module 5: Six Ways to Approach a Problem
  • Module 6: The Problem Solving Toolkit
  • Module 7: Thinking Outside the Box
  • Module 8: Team Decision Making Case Study
  • Module 9: Personal Action Plan
Managing Time for Results [1 Day]

The Managing Time for Results programme gives delegates the skills to analyse their personal and team time problems, and to choose and implement solutions which suit their positions and work-styles. This workshop will allow delegates to examine their time management and to select and implement solutions which will assist them in meeting work and personal deadlines.

The workshop has open access to all individuals who need to manage their time efficiently in order to be more effective. Tools and skills learnt will enable the individual to be more organised in a competitive and stressful work environment. Task and personal time management is essential in order to cope with multi-tasking demands of the common workplace today.

  • Module 1: Creating, Using and Maintaining a Task List
  • Module 2: Planning Proactively
  • Module 3: Using and Maintaining an Effective Diary System
  • Module 4: Procrastination, Prioritising and Productivity
  • Module 5: Planning and Following a Work Schedule
  • Module 6: Essential Time Management Skills
  • Module 7: Basics of Time and Stress Management
Conflict Management [1 Day]

The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.

  • Understand the main sources of conflict
  • Analyse and understand the nature of conflicts
  • Describing appropriate techniques to manage conflict
  • Implementing skills and strategies to manage and resolve conflict
  • Develop the confidence to tackle conflict effectively
  • Developing the attributes of a good conflict leader
  • Handling customer complaints
The workshop is suitable for support and executive staff members, who want to prevent escalation of conflict, who wish to resolve existing problems and to polish interpersonal, team and EQ competencies. It is also highly suitable for teams who wish to explore and resolve conflicts and build synergy and effectiveness.
  • Module 1: Putting Conflict Into Perspective
  • Module 2: Exploring Diversity when Dealing with Internal and External Customers
  • Module 3: Developing the Core Skills Needed to Successfully Prevent and Resolve Conflict
  • Module 4: Personal and Organisational Conflict Resolution Skills
  • Module 5: Dealing with Customer Complaints