Categories for Business Value Programmes

Supervisory Skills for Team Leaders [2 Days]

The purpose of the Supervisory Skills for Team Leaders workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required standards. The course grows an understanding of responsible leadership and high performance leadership of teams. It is understood by most leaders that effective management is a prerequisite to being viewed as a great leader and because of the dynamics of the South African market, the focus on leadership has intensified from an interest to a need.

This two-day workshop increases your awareness of your current supervisory style and abilities. You will understand organisational requirements to apply management by objectives. The course then provides you with a tool-kit of ideas to increase your supervisory skills back in the workplace. This Supervisory Skills workshop is designed to help all supervisors/team leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

  • To understand the role of a team leader
  • To understand the purpose and power of the team
  • To obtain commitment of the team by contracting
  • To monitor the achievement of team objectives.
  • To apply performance management tasks
  • To enhance interpersonal skills within the context of a management framework
  • To highlight tasks required of supervisors
  • To assist supervisors and team leaders in ensuring that their teams meet the organisation’s standards
  • To expose delegates to practical situations that occur in the workplace
This workshop is aimed at all those who have junior management or supervisory/team leader responsibilities or those who have recently been promoted to a Supervisory or Team leader management position.
  • Module 1: Exploring the Concept of Teams
  • Module 2: Creating a High Performance Team
  • Module 3: Contracting in the Team
  • Module 4: Performance Management
  • Module 5: Action Planning: SWOT analyses
Sales Accelerator for Business Development [2 Days]

The Sales Accelerator offers a practical approach for developing and sharpening essential sales skills. The fundamentals of conventional selling, such as prospecting and making appointments with target customers, are combined with the latest techniques for sizing up key individuals and developing needs.

Delegates practise the skills and processes via interactive sales tools which they take away with them. The practical nature of the programme serves to build self-confidence in the sales environment, helping to understand the buyer, how to act professionally throughout the sales process and build on-going relationships with customers. The workshop concentrates on discussing the theory of the sales processes and skills under discussion, and then on practising them.

  • Gain insight into the psychology of selling
  • How best to prospect and qualify customers
  • How to connect with different personality styles
  • Understand the importance of goal setting and strategy
  • Improve communication skills to build rapport and trust
  • How to progress through the phases of selling
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Introduction
  • Motivation, Goal Setting and Strategy
  • Psychological Issues of Selling
  • Personality Styles
  • Genuine Sales Approach
  • Prospecting
  • Cold Calling
  • Identifying Client Needs
  • Building Rapport and Trust
  • Close the Deal
  • Personal Accountability & Commitment Plan
Project Management Fundamentals [2 Days]

All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers. Whilst you may not manage specific projects it is important that you understand both the technical and managerial aspects of project management. This will ensure that you and your organisation can make an informed contribution to the projects and can monitor implementation and outcomes.

Project management requires special knowledge and skills. Many projects are cancelled before they are completed. Many are completed late and cost well over their original estimates. And, of the rare few which are completed, on-time and within budget, many do not meet the needs of the project stakeholders. It is essential that effective project managers develop the organisational and interpersonal skills needed to
manage a project from the strategic stage through to completion.

Upon completion of this course you will be able to start operating in a project environment by understanding the terminology used in a project management environment. You’ll also be able to interpret and explain the fundamental concepts of project management.

  • To understand the nature of a project
  • To adapt to the differing nature and to utilize application of project management
  • Understanding of types of structures involved within a project environment
  • The application of organisation structures
  • Understanding and applying roles and responsibilities of Project Sponsors, Project Managers, Project
    Members and stakeholders
  • An in depth understanding of all major processes and activities within project management
  • To be competent to start operating in a project environment by understanding the terminology used in
    a Project Management environment.
  • To be able to interpret and explain the fundamental concepts of project management
  • Create and sustain focused and motivated teams
  • Solve problems, identify solutions and apply corrective action steps
  • Effective communication, working successfully with the project team
  • How to successfully complete the project by risk management and control procedures.
Persons that will find benefit of this course:

  • You are running your own business
  • You are working in or towards a project management environment
  • You recognise that project management forms an integral component of a business
  • The workshop will benefit anyone involved in project management teams or involved in building small project management teams. These projects may be technical projects, business projects or developmental projects across a range of economic sectors.
  • Module 1: The Nature of a Project
  • Module 2: The Application of Project Management
  • Module 3: Types of Structures
  • Module 4: Organisational Structures
  • Module 5: Major Processes and Activities
  • Module 6: Applying newly acquired skills in the workplace
Professional Skills for Secretaries & Administrators [2 Days]

Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Secretaries and Administrators workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.

  • Develop a highly professional image and attitude
  • Grow your interpersonal relationships by communicating clearly and concisely
  • Understand cultural and communication barriers and how to overcome them
  • Manage time to improve efficiency
  • Exceed client’s needs and expectations
  • Help create systems that streamline processes and improve record maintenance and filing
  • Arrange all travel arrangements and itineraries
  • Ensure that you take ownership of yourself, your job and your future
This workshop is aimed at all those who are required to be highly efficient and effective in a demanding support staff role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.
  • Module 1: Developing a Professional Approach
  • Module 2: Effective Business Communication Skills
  • Module 3: Managing Time for Improved Efficiency
  • Module 4: Service Excellence for Internal and External Clients
  • Module 5: Organising Business Travel Arrangements
  • Module 6: Maintaining Files and Records
  • Module 7: Taking Ownership of Yourself, Your Job and Your Future
People Management & Leadership [3 Days]

The aim of the People Management and Leadership workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designed to enhance and build on your current leadership abilities. It will help all managers and leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

Leadership is built on solid management skills. This foundation provides the essentials necessary for supporting and sustaining your management qualities and performances. Maintaining a balance between achieving results and developing your people is the key to successful management. This workshop increases your awareness of your current leadership style and abilities. You will also appreciate the impact your
leadership style has on those who work with you. The course then provides you with a tool-kit of ideas to increase your leadership skills back in the workplace.

  • Explore management principals required to run a successful business
  • Planning, setting objectives and the benefits of good organisational skills
  • Organising resources to match the task objectives
  • Maintaining control – monitoring and assessing
  • Developing your leadership style
  • Empowering yourself by perfecting your management skills
  • Improving problem solving and decision making skills
  • Developing people skills – maximising effective communication
  • Leading successful teams – motivation and the importance of trust
  • Implementing skills and strategies to manage and resolve conflict
This workshop is aimed at all those who have management responsibilities or who have recently been promoted to a management position.
  • Module 1: Introduction
  • Module 2: Planning
  • Module 3: Organising
  • Module 4: Controlling
  • Module 5: Developing Leadership
  • Module 6: Additional Essential Management Skills
  • Module 7: Developing Effective Teams
Finance for Non-Financial Managers [2 Days]

The programme is designed to provide Non-Financial Managers with a better understanding of the dynamics involved in financial management and to equip them with practical experience. Delegates will be given the ability to interpret financial statements and use the information to make a financial decision.

  • Understand the importance of financial management
  • Identify, solve problems and make financial decisions
  • Understand basic accounting principles and concepts
  • Analyse the elements of an income and expenditure statement
  • Analyse the elements of a balance sheet
  • Be able to compile a personal assets and liabilities statement
The workshop will benefit any businessperson involved in finance requiring a theoretical understanding and practical application of financial tools, techniques, procedures and terminology.
  • Module 1: Forms of Ownership
  • Module 2: The Bookkeeping Process / Accounting Cycle
  • Module 3: The Income and Expenditure Statement
  • Module 4: The Balance Sheet
  • Module 5: Assets and Liabilities
  • Module 6: Financial Decisions and Financial Viability
Emotional Intelligence [2 Days]

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people in your team, in terms of motivation, behaviour and performance potential.

Emotional Intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This workshop explores the basis of Emotional Intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people.

  • Understand the concept of emotional intelligence
  • Analyse the relationship between emotional intelligence and self-awareness
  • Analyse the relationship between emotional intelligence and self-management
  • Analyse the relationship between emotional intelligence and social awareness
  • Apply techniques for responding to situations in an emotionally intelligent manner
  • Analysing the impact of emotional intelligence on life and work interactions
  • Evaluating own level of emotional intelligence in order to determine developmental areas
This workshop will enable delegates to apply knowledge, skills and insight within team member or management context and can also be used for personal development.
  • Module 1: The Principles and Concepts of Emotional Intelligence
  • Module 2: Self-Awareness and Self-Management
  • Module 3: Social Awareness: The impact of Emotional Intelligence on Life and Work Interactions
  • Module 4: Emotional Intelligence in Relationship Development and Management
  • Module 5: The Role of Emotional Intelligence in Life and Work situations
  • Module 6: The Personal Emotional Blueprint
Critical Thinking Skills [2 Days]

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This workshop will give you practical tools and hands-on experience with critical thinking and problem solving.

  • Define critical and non-critical thinking
  • Identify your critical thinking style(s), including areas of strength and improvement
  • Describe other thinking styles, including left/right brain thinking and whole-brain thinking
  • Work through the critical thinking process to build or analyse arguments
  • Develop and evaluate explanations
  • Improve key critical thinking skills, including active listening and questioning
  • Use analytical thought systems and creative thinking techniques
  • Prepare and present powerful arguments
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Understanding Critical Thinking
  • Module 1: Where Do Other Types of Thinking Fit In?
  • Module 1: Pitfalls to Reasoned Decision Making
  • Module 1: The Critical Thinking Process
  • Module 1: A Critical Thinker’s Skill Set
  • Module 1: Creating Explanations
  • Module 1: Dealing with Assumptions
  • Module 1: Common Sense
  • Module 1: Critical and Creative Thought Systems
  • Module 1: Putting it into Practice
  • Module 1: Personal Accountability & Commitment Plan
The Corporate Receptionist [2 Days]

You only have one chance to make an impression. It doesn’t matter if your organisation is large or small, for a client your company comes down to the professionalism received and image at the front desk.

The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.

This learning programme also covers key aspects of proper conduct and administrative practices in the reception area. It will equip delegates with practical skills to monitor and control the reception area efficiently. Learners will be well positioned to extend their learning and practice into other areas in the business environment, striving towards professional standards and practice at higher levels.

  • Employing effective telephone etiquette
  • Importance of answering the call in a professional manner
  • Taking accurate messages and relaying effectively and timeously to the recipient
  • Transferring the calls and keeping the client informed of delays
  • Improving communication skills, questioning and listening techniques.
  • Dealing with difficult callers
  • Monitoring the maintenance of a clean and safe reception area
  • Monitoring the presentation of the reception area
  • Monitoring the implementation of security procedures in the reception area
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Developing a Professional Approach
  • Module 2: Telephone Etiquette and Courtesy
  • Module 3: Answering the Telephone
  • Module 4: Monitor the Presentation of the Reception Area
  • Module 5: Implementing Security Procedures
  • Module 6: Personal Accountability & Commitment Plan
Building Positive Business Relationships [1 Day]

In any organisation, the positive management of relationships will ensure productivity. Sound relationships create of a culture of trust and loyalty where individuals are motivated and committed to develop to their full potential.

This learning programme is intended for all persons who need to develop strong, positive relationships in the workplace. It will give delegates the knowledge and skills to effectively manage their own emotions more effectively and understand colleagues’ emotional reactions. In gaining these skills, the individual is equipped to handle diverse business relationships, so improving trust and respect.

The unit standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues.

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Importance of Structure in Workplace Relationships
  • Module 2: Interrelationship between Personal and Professional Relationships
  • Module 3: Emotional Intelligence in Relationship Development
  • Module 4: Managing the Emotions of Others
  • Module 5: How Stereotyping Affects Relationships
  • Module 6: Etiquette Issues in the Workplace
  • Module 7: Personal Accountability & Commitment Plan