Categories for Business Value Programmes

ARCHIVES AND RECORDS MANAGEMENT [2 DAYS]

This learning programme is intended for all persons who need to demonstrate knowledge of concepts, terminology and ethics applicable to archives and records management. Delegates will be able to explain and interpret the code of ethics for archives and record managers and perform duties in accordance with this code of ethics applicable to archival and recordkeeping practices. They will also be able to define and understand terminology pertaining to key archival and records management and the archival profession.

  • Ethical and legal responsibilities in records, to establish standards to practice, administration and professional conduct
  • Moral obligations to safeguard records to articulate professional responsibilities, duties and conduct of archivists and records managers
  • Code of conduct towards users/clients, in terms of principles of fairness
  • Definition of the term records relating to international standards and definitions
  • Processes involved to facilitate records management
  • Key concepts of tools to perform records management duties
This learning programme is intended for all persons who need to demonstrate knowledge of concepts, terminology and ethics applicable to archives and records management. Delegates will be able to explain and interpret the code of ethics for archives and record managers and perform duties in accordance with this code of ethics applicable to archival and recordkeeping practices. They will also be able to define and understand terminology pertaining to key archival and records management and the archival profession.

  • Ethics for Archives and Records Management
  • Concepts of Records Management
  • Key Concepts of Archival Management
Diversity and Inclusion [1 Day]

Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organisational function, education, background and more.

Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For many employees to function successfully within an organisation, they need to deal effectively with issues such as communication, adaptability and change. Diversity will increase significantly in the coming years, post the pandemic. Successful organisations recognise the need for immediate action and will prioritise gaining the resources on managing diversity in the workplace.

Managing Diversity is about dealing with our conditioning (unconscious bias) and responses when we interact with others. Diversity is about difference. Difference is part of our human nature.

  • Understand the terms ‘culture’ and ‘diversity’ and their roles in everyday interactions.
  • Explore barriers to diversity (assumptions, prejudice, stereotyping, unconscious bias).
  • Explore ‘inclusion’ and what this means in one’s daily work environment.
  • Identify practical workplace situations where differences in values, practices, etiquette, opinion, orientation and approach can create misunderstandings.
  • Strategies for adjusting to different cultures, different people, alternative perceptions and ideas.
  • Understand the role and responsibility of individuals in creating a harmonious work environment.

All employees whether they are part of a team or in management, needing to understand the importance and sensitivity of communication between people who have different backgrounds. Learners will acquire skills to effectively manage diversity, deal with their own and other’s negative behaviour and promote inclusion to create a harmonious work environment.

  • Definitions
  • Exploring Differences
  • Understanding Unconscious Bias
  • Barriers to Diversity
  • Celebrate Diversity – A Way Forward
Train the Trainer [2 Days]

Effective facilitation is the goal of this course! Facilitation is assisting a group to determine and or achieve a particular task. To achieve the most effective outcomes however, one needs to look for and use the most appropriate processes for both the group and the focus. In the facilitation process, the trainer will need to ensure that all learners have an opportunity to contribute and challenge the participants to find the best results.

Effective facilitation is about working with people and assisting individuals with their interactions and discussion. Differences in people need to be valued – people think, learn and operate in different ways. Understanding and applying basic principles to the development and delivery of the facilitation will go a long way to improving both the experience and the results of the group.

Facilitation methodologies and tools will be given to help trainers prepare for, facilitate and assess the learning experience. There are numerous ways facilitation can be improved and create an opportunity to stretch oneself. This course will provide input on how to do this.

  • Define facilitation
  • Understand how to plan and prepare for facilitation
  • Consider different learning styles
  • Design the facilitation process and experience
  • Improving the training venue
  • Facilitate learning in an improved way using various resources
  • Understand various facilitation methodologies and assessment methods
  • Evaluate learning and facilitation

Those who facilitate or intend to facilitate learning.

  • Plan and Prepare for Facilitation
  • Facilitate Learning
  • Evaluate Learning and Facilitation
Fraud and Ethics [1 Day]

Fraud is known to have increased in organisations and corruption in certain areas is rife. Do we participate in this type of behaviour or turn a blind eye to it?

Organisations desire to attract employees who have high ethics and stand firm against fraudulent activities. Unfortunately, this is not always the result. Individuals come from different backgrounds and as such have different drivers, morals and values.

Honourable ethics and corruption are on opposite sides of the pole. This programme is designed to raise moral standards as a counter to potential or real corruption within a work environment. The focus is on ethics and not corporate governance.

Unethical behaviour in organisations is dangerous. Ethics is about consistency.

  • Explain the concept of personal ethics in relation to the moral compass.
  • Understand the role of a code of conduct in a work environment, according to ethical principles.
  • Explore potential conflict between personal value systems and an organisational code of conduct.
  • Assist employees to uphold the code of conduct within a work team.
  • Consequences of non-compliance are identified.

This programme is intended for all persons who need to apply an organisation’s code of conduct in a work environment.

  • The Concept of Ethics in Relation to the ‘Moral Compass’
  • The Role of a Code of Conduct in a Work Environment According to Ethical Principles
  • Uphold the Code of Conduct within the Work Team
Supervisory Skills for Team Leaders [2 Days]

The purpose of the Supervisory Skills for Team Leaders workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required standards. The course grows an understanding of responsible leadership and high performance leadership of teams. It is understood by most leaders that effective management is a prerequisite to being viewed as a great leader and because of the dynamics of the South African market, the focus on leadership has intensified from an interest to a need.

This two-day workshop increases your awareness of your current supervisory style and abilities. You will understand organisational requirements to apply management by objectives. The course then provides you with a tool-kit of ideas to increase your supervisory skills back in the workplace. This Supervisory Skills workshop is designed to help all supervisors/team leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

  • To understand the role of a team leader
  • To understand the purpose and power of the team
  • To obtain commitment of the team by contracting
  • To monitor the achievement of team objectives.
  • To apply performance management tasks
  • To enhance interpersonal skills within the context of a management framework
  • To highlight tasks required of supervisors
  • To assist supervisors and team leaders in ensuring that their teams meet the organisation’s standards
  • To expose delegates to practical situations that occur in the workplace
This workshop is aimed at all those who have junior management or supervisory/team leader responsibilities or those who have recently been promoted to a Supervisory or Team leader management position.
  • Module 1: Exploring the Concept of Teams
  • Module 2: Creating a High Performance Team
  • Module 3: Contracting in the Team
  • Module 4: Performance Management
  • Module 5: Action Planning: SWOT analyses
Sales Accelerator for Business Development [2 Days]

The Sales Accelerator offers a practical approach for developing and sharpening essential sales skills. The fundamentals of conventional selling, such as prospecting and making appointments with target customers, are combined with the latest techniques for sizing up key individuals and developing needs.

Delegates practise the skills and processes via interactive sales tools which they take away with them. The practical nature of the programme serves to build self-confidence in the sales environment, helping to understand the buyer, how to act professionally throughout the sales process and build on-going relationships with customers. The workshop concentrates on discussing the theory of the sales processes and skills under discussion, and then on practising them.

  • Gain insight into the psychology of selling
  • How best to prospect and qualify customers
  • How to connect with different personality styles
  • Understand the importance of goal setting and strategy
  • Improve communication skills to build rapport and trust
  • How to progress through the phases of selling
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Introduction
  • Motivation, Goal Setting and Strategy
  • Psychological Issues of Selling
  • Personality Styles
  • Genuine Sales Approach
  • Prospecting
  • Cold Calling
  • Identifying Client Needs
  • Building Rapport and Trust
  • Close the Deal
  • Personal Accountability & Commitment Plan
Project Management Fundamentals [2 Days]

All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers. Whilst you may not manage specific projects it is important that you understand both the technical and managerial aspects of project management. This will ensure that you and your organisation can make an informed contribution to the projects and can monitor implementation and outcomes.

Project management requires special knowledge and skills. Many projects are cancelled before they are completed. Many are completed late and cost well over their original estimates. And, of the rare few which are completed, on-time and within budget, many do not meet the needs of the project stakeholders. It is essential that effective project managers develop the organisational and interpersonal skills needed to
manage a project from the strategic stage through to completion.

Upon completion of this course you will be able to start operating in a project environment by understanding the terminology used in a project management environment. You’ll also be able to interpret and explain the fundamental concepts of project management.

  • To understand the nature of a project
  • To adapt to the differing nature and to utilize application of project management
  • Understanding of types of structures involved within a project environment
  • The application of organisation structures
  • Understanding and applying roles and responsibilities of Project Sponsors, Project Managers, Project
    Members and stakeholders
  • An in depth understanding of all major processes and activities within project management
  • To be competent to start operating in a project environment by understanding the terminology used in
    a Project Management environment.
  • To be able to interpret and explain the fundamental concepts of project management
  • Create and sustain focused and motivated teams
  • Solve problems, identify solutions and apply corrective action steps
  • Effective communication, working successfully with the project team
  • How to successfully complete the project by risk management and control procedures.
Persons that will find benefit of this course:

  • You are running your own business
  • You are working in or towards a project management environment
  • You recognise that project management forms an integral component of a business
  • The workshop will benefit anyone involved in project management teams or involved in building small project management teams. These projects may be technical projects, business projects or developmental projects across a range of economic sectors.
  • Module 1: The Nature of a Project
  • Module 2: The Application of Project Management
  • Module 3: Types of Structures
  • Module 4: Organisational Structures
  • Module 5: Major Processes and Activities
  • Module 6: Applying newly acquired skills in the workplace
Professional Skills for Secretaries & Administrators [2 Days]

Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Secretaries and Administrators workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.

  • Develop a highly professional image and attitude
  • Grow your interpersonal relationships by communicating clearly and concisely
  • Understand cultural and communication barriers and how to overcome them
  • Manage time to improve efficiency
  • Exceed client’s needs and expectations
  • Help create systems that streamline processes and improve record maintenance and filing
  • Arrange all travel arrangements and itineraries
  • Ensure that you take ownership of yourself, your job and your future
This workshop is aimed at all those who are required to be highly efficient and effective in a demanding support staff role where confidentiality and commitment is essential. It is suited to all persons in administration in commercial or non-commercial organisations where they are required to work effectively with others as a member of a team to foster and maintain sound working relationships. The working environment demands the individual to be organised, use thinking skills and communication skills to solve problems in an efficient and effective manner.
  • Module 1: Developing a Professional Approach
  • Module 2: Effective Business Communication Skills
  • Module 3: Managing Time for Improved Efficiency
  • Module 4: Service Excellence for Internal and External Clients
  • Module 5: Organising Business Travel Arrangements
  • Module 6: Maintaining Files and Records
  • Module 7: Taking Ownership of Yourself, Your Job and Your Future
People Management & Leadership [3 Days]

The aim of the People Management and Leadership workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designed to enhance and build on your current leadership abilities. It will help all managers and leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

Leadership is built on solid management skills. This foundation provides the essentials necessary for supporting and sustaining your management qualities and performances. Maintaining a balance between achieving results and developing your people is the key to successful management. This workshop increases your awareness of your current leadership style and abilities. You will also appreciate the impact your
leadership style has on those who work with you. The course then provides you with a tool-kit of ideas to increase your leadership skills back in the workplace.

  • Explore management principals required to run a successful business
  • Planning, setting objectives and the benefits of good organisational skills
  • Organising resources to match the task objectives
  • Maintaining control – monitoring and assessing
  • Developing your leadership style
  • Empowering yourself by perfecting your management skills
  • Improving problem solving and decision making skills
  • Developing people skills – maximising effective communication
  • Leading successful teams – motivation and the importance of trust
  • Implementing skills and strategies to manage and resolve conflict
This workshop is aimed at all those who have management responsibilities or who have recently been promoted to a management position.
  • Module 1: Introduction
  • Module 2: Planning
  • Module 3: Organising
  • Module 4: Controlling
  • Module 5: Developing Leadership
  • Module 6: Additional Essential Management Skills
  • Module 7: Developing Effective Teams
Finance for Non-Financial Managers [2 Days]

The programme is designed to provide Non-Financial Managers with a better understanding of the dynamics involved in financial management and to equip them with practical experience. Delegates will be given the ability to interpret financial statements and use the information to make a financial decision.

  • Understand the importance of financial management
  • Identify, solve problems and make financial decisions
  • Understand basic accounting principles and concepts
  • Analyse the elements of an income and expenditure statement
  • Analyse the elements of a balance sheet
  • Be able to compile a personal assets and liabilities statement
The workshop will benefit any businessperson involved in finance requiring a theoretical understanding and practical application of financial tools, techniques, procedures and terminology.
  • Module 1: Forms of Ownership
  • Module 2: The Bookkeeping Process / Accounting Cycle
  • Module 3: The Income and Expenditure Statement
  • Module 4: The Balance Sheet
  • Module 5: Assets and Liabilities
  • Module 6: Financial Decisions and Financial Viability
Emotional Intelligence [2 Days]

In today’s business environment Emotional Intelligence and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people in your team, in terms of motivation, behaviour and performance potential.

Emotional Intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This workshop explores the basis of Emotional Intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people.

  • Understand the concept of emotional intelligence
  • Analyse the relationship between emotional intelligence and self-awareness
  • Analyse the relationship between emotional intelligence and self-management
  • Analyse the relationship between emotional intelligence and social awareness
  • Apply techniques for responding to situations in an emotionally intelligent manner
  • Analysing the impact of emotional intelligence on life and work interactions
  • Evaluating own level of emotional intelligence in order to determine developmental areas
This workshop will enable delegates to apply knowledge, skills and insight within team member or management context and can also be used for personal development.
  • Module 1: The Principles and Concepts of Emotional Intelligence
  • Module 2: Self-Awareness and Self-Management
  • Module 3: Social Awareness: The impact of Emotional Intelligence on Life and Work Interactions
  • Module 4: Emotional Intelligence in Relationship Development and Management
  • Module 5: The Role of Emotional Intelligence in Life and Work situations
  • Module 6: The Personal Emotional Blueprint
Critical Thinking Skills [2 Days]

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This workshop will give you practical tools and hands-on experience with critical thinking and problem solving.

  • Define critical and non-critical thinking
  • Identify your critical thinking style(s), including areas of strength and improvement
  • Describe other thinking styles, including left/right brain thinking and whole-brain thinking
  • Work through the critical thinking process to build or analyse arguments
  • Develop and evaluate explanations
  • Improve key critical thinking skills, including active listening and questioning
  • Use analytical thought systems and creative thinking techniques
  • Prepare and present powerful arguments
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Understanding Critical Thinking
  • Module 1: Where Do Other Types of Thinking Fit In?
  • Module 1: Pitfalls to Reasoned Decision Making
  • Module 1: The Critical Thinking Process
  • Module 1: A Critical Thinker’s Skill Set
  • Module 1: Creating Explanations
  • Module 1: Dealing with Assumptions
  • Module 1: Common Sense
  • Module 1: Critical and Creative Thought Systems
  • Module 1: Putting it into Practice
  • Module 1: Personal Accountability & Commitment Plan