Categories for Public Courses

THE ART OF DELEGATING EFFECTIVELY [1 DAY]

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Although one of the hardest skills to master, the skill can be learned.

Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

This one-day workshop will explore many of the facets of delegation, including when to delegate and whom to delegate to. The delegation process will also be worked through step by step and techniques on how to overcome problems will be discovered.

  • Clearly identify how delegation fits into your job and how it can make you more successful
  • Identify different ways of delegating tasks
  • Use an eight-step process for effective delegation
  • Give better instructions for better delegation results
  • Recognize common delegation pitfalls and how to avoid them
  • Monitor delegation results
  • Give effective feedback
Employees who are in a position to delegate, whether as a Team Leader, Supervisor or Manager.

  • Why Delegate?
  • What is Delegation?
  • Picking the Right Person
  • The Delegation Meeting
  • Putting it into Practice
  • Giving Instructions
  • Monitoring Delegation
  • Giving Feedback
  • Becoming a Good Delegator
MOTIVATING YOUR WORKFORCE [1 DAY]

Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive.

This one-day workshop will help team leaders, supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed to help busy team leaders, supervisors and managers understand what employees want and to give them a starting point for creating champions. It will help ignite and increase levels of staff motivation.

  • Identify what motivation is
  • Describe common motivational theories and how to apply them
  • Learn when to use different kinds of motivators
  • Create a motivational climate
  • Design a motivating job
Anyone who wishes to or is required to drive motivation in the workplace.

  • What is Motivation?
  • Supervising and Motivation
  • Motivational Theories
  • Setting Goals
  • The Role of Values
  • Creating a Motivational Climate
  • Applying Your Skills
  • Designing Motivating Jobs
MANAGING PRESSURE AND MAINTAINING BALANCE [1 DAY]

Many have been affected negatively by pressure and stress, resulting in serious consequences to health and life, as well as poor work performance.

Having skills to draw on for dealing with extreme busyness, many tasks and difficult people are essential for peace of mind and growth.

This one-day course will help participants increase awareness of everyday pressure, understand the causes and costs of workplace pressure and how it impacts individuals. It will also highlight the benefits of creating balance and how to identify pressure points.

Learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. Experience breakthroughs that you never thought were possible.

  • Apply a direct understanding of pressure points and their costs and payoffs.
  • Speak in terms related to emotional intelligence, optimism, and resilience.
  • Create a personalized toolkit for managing stressors and anger.
  • Work on priorities and achieve defined goals.
Managing pressure and maintaining balance is critical for all, so no matter one’s position in the workplace, this course will be beneficial.

  • Under Pressure!
  • Getting to the Heart of the Matter
  • Emotional Intelligence
  • Coping Toolkit
  • Getting Organized
INFLUENCE AND PERSUASION [1 DAY]

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence and persuade in many ways and with great frequency.

Effective persuasion methods and influencing skills are the difference makers for getting results, with or without positional authority.

If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place.

  • Make decisions about using persuasion versus manipulation
  • Apply the concepts of pushing and pulling when influencing others
  • Describe different techniques for getting persuasive conversations and presentations underway
  • Make a persuasive presentation by using the 5S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion.
This topic appeals to a wide audience as influence and persuasion are universal skills.

  • Understanding Persuasion
  • Preparing to Persuade
  • Getting Off on the Right Foot
  • Presentation Strategies
  • Using Stories to Persuade
  • Using Neuro Linguistic Programming
ETHICS IN THE WORKPLACE [1 DAY]

Workplace ethics plays an important role in company growth and development.

Ethics in the workplace is defined as the moral code that guides the behaviour of employees with respect to what is right and wrong in regard to conduct and decision making. Ethical behaviour doesn’t only apply to individual employees, the organization itself should exemplify standards of ethical conduct.

Employees who are ethically positive, honest, hardworking, and driven by principles of fairness and decency in the workplace, increases the overall morale and enhances the performance of an organisation.

Workplace ethics is integral in fostering increased productivity and teamwork among employees. It helps in aligning the values of the business with those of the employees, with a resultant increase in productivity and motivation.

  • Understand the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives.
  • Apply the principles of ethics to improve organisational culture.
  • Evaluate current practices against best practice.
  • Apply best practice to a unit.
  • Strengthen organisational ethics.
  • Assess team and personal ethical behaviour.
  • Take ownership of personal ethical behaviour.
Ethical behaviour extends to all in a workplace, no-one is excluded. This course is therefore applicable to all who wish to assess their levels of ethical behaviour, understand how to strengthen a team’s ethical behaviour and delve into best practice.

  • Understanding the Relationship Between Values, Ethics and Organisational Culture
  • Apply the Concept of Corporate Ethics to a Unit
  • Strengthen Shared Organisational Values and Ethical Practices
  • Taking Ownership – Ethical Behaviour
ANGER MANAGEMENT [1 DAY]

Anger can be an incredibly damaging force. Employees often experience anger and frustration which if not resolved and managed can lead to increased stress and decreased productivity.

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. Since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

You do not have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who do not.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.

  • Recognize how anger affects your body, your mind, and your behaviour.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.
The training course is aimed at anyone who desires to understand anger in more detail and learn to transform the way they manage emotions in themselves and control their emotions and those of people around them.

  • What is Anger?
  • Costs and Pay-Offs
  • The Anger Process
  • How Does Anger Affect Our Thinking?
  • Understanding Behaviour Types
  • Managing Anger
  • Communication Tips and Tricks
Stress Management [1 Day]

Stress management is about taking charge of your lifestyle, thoughts, emotions and how to deal with problems. No matter how stressful life seems, there are steps you can take to relieve the pressure and regain balance.

Effective stress management helps break the hold stress has on your life, so you can be happier, healthier, and more productive. The goal of stress management is to lead a balanced work and personal life, with time for relationships, relaxation, and fun and the resilience to hold up under pressure and meet day-to-day challenges.

  • Understand the concept of stress and target stressors in work and life
  • Leverage on positive stress and manage negative stress
  • Identify the causes of stress and its effects on performance, health and happiness
  • Recognise stress symptoms and physical, mental and emotional reactions
  • Manage the effects of stress in the workplace and improve your response towards stress
  • Develop strategies to handle pressure, change negative patterns and reduce stress levels
  • Make lifestyle choices and create action plans for optimal health and well-being
This workshop is valuable for anyone who wants to raise their awareness of their personal stress levels and manage stress their stress more effectively. It is applicable to anyone who is experiencing the effects of stress or who wants to develop personally and professionally in creating life/work balance. This workshop also applies to managers and team leaders who oversee others and function in stressful environments, providing them with practical, personalised ways to manage workplace stress.
  • Module 1: Understanding Stress
  • Module 2: Internal versus External Stressors
  • Module 3: Positive versus Negative Stress
  • Module 4: The Four Common Types of Stress in the Workplace
  • Module 5: Stress Management and Coping Techniques
  • Module 6: Action Planning
ARCHIVES AND RECORDS MANAGEMENT [2 DAYS]

This learning programme is intended for all persons who need to demonstrate knowledge of concepts, terminology and ethics applicable to archives and records management. Delegates will be able to explain and interpret the code of ethics for archives and record managers and perform duties in accordance with this code of ethics applicable to archival and recordkeeping practices. They will also be able to define and understand terminology pertaining to key archival and records management and the archival profession.

  • Ethical and legal responsibilities in records, to establish standards to practice, administration and professional conduct
  • Moral obligations to safeguard records to articulate professional responsibilities, duties and conduct of archivists and records managers
  • Code of conduct towards users/clients, in terms of principles of fairness
  • Definition of the term records relating to international standards and definitions
  • Processes involved to facilitate records management
  • Key concepts of tools to perform records management duties
This learning programme is intended for all persons who need to demonstrate knowledge of concepts, terminology and ethics applicable to archives and records management. Delegates will be able to explain and interpret the code of ethics for archives and record managers and perform duties in accordance with this code of ethics applicable to archival and recordkeeping practices. They will also be able to define and understand terminology pertaining to key archival and records management and the archival profession.

  • Ethics for Archives and Records Management
  • Concepts of Records Management
  • Key Concepts of Archival Management
Personal Mastery [2 Days]

Personal mastery is foundational to human growth and maturity and affects both individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge of themselves to understand, motivate and manage people often within situations of conflict and interpersonal differences.

Personal mastery involves seeing objective reality and aligning our subjective values with principles. Principles are guidelines for human conduct that are self-evident and have proven to have enduring value. Aligning personal values with these enduring principles result in inward strength of character, genuine caring, serving and increased productivity.

“Sustained superior performance comes from focusing on achieving results and building capacity”, says Stephen Covey. This interactive workshop teaches the key principles of success and productivity through personal mastery practice, using skills and steps that need to be consistently applied to positively change personal performance and that of others.

The knowledge can transform personal and working environments to create successful organisations and the people within them and can be used in a personal way or as an aspect of organisational growth and development. This two day programme will enable delegates to build better relationships, create balanced healthy lifestyles, and increase their productivity and effectiveness as individuals and team members.

  • Demonstrate knowledge and understanding of self to strengthen performance
  • Understand the principles of creating personal power and self-mastery
  • Build a personal development plan for performance through the right thought, belief and action
  • Identify your strengths, value and purpose for yourself and the organisation
  • Deal with conflict and interpersonal differences through greater personality awareness
  • Motivate self and others through positive attitudes and environments
  • Apply the principles of success in a practical business context
All individuals who have a curious mind, are successful, would like to become more so and are committed to the continuous improvement of everything they do.
  • Personal Mastery A Journey
  • My Values
  • My Past
  • My Present
  • Work / Life Balance
  • Personal Productivity
  • Personal Perspective
  • Personal Mission
  • Personal Vision
  • Personal Development Plan
Diversity and Inclusion [1 Day]

Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organisational function, education, background and more.

Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For many employees to function successfully within an organisation, they need to deal effectively with issues such as communication, adaptability and change. Diversity will increase significantly in the coming years, post the pandemic. Successful organisations recognise the need for immediate action and will prioritise gaining the resources on managing diversity in the workplace.

Managing Diversity is about dealing with our conditioning (unconscious bias) and responses when we interact with others. Diversity is about difference. Difference is part of our human nature.

  • Understand the terms ‘culture’ and ‘diversity’ and their roles in everyday interactions.
  • Explore barriers to diversity (assumptions, prejudice, stereotyping, unconscious bias).
  • Explore ‘inclusion’ and what this means in one’s daily work environment.
  • Identify practical workplace situations where differences in values, practices, etiquette, opinion, orientation and approach can create misunderstandings.
  • Strategies for adjusting to different cultures, different people, alternative perceptions and ideas.
  • Understand the role and responsibility of individuals in creating a harmonious work environment.

All employees whether they are part of a team or in management, needing to understand the importance and sensitivity of communication between people who have different backgrounds. Learners will acquire skills to effectively manage diversity, deal with their own and other’s negative behaviour and promote inclusion to create a harmonious work environment.

  • Definitions
  • Exploring Differences
  • Understanding Unconscious Bias
  • Barriers to Diversity
  • Celebrate Diversity – A Way Forward
Train the Trainer [2 Days]

Effective facilitation is the goal of this course! Facilitation is assisting a group to determine and or achieve a particular task. To achieve the most effective outcomes however, one needs to look for and use the most appropriate processes for both the group and the focus. In the facilitation process, the trainer will need to ensure that all learners have an opportunity to contribute and challenge the participants to find the best results.

Effective facilitation is about working with people and assisting individuals with their interactions and discussion. Differences in people need to be valued – people think, learn and operate in different ways. Understanding and applying basic principles to the development and delivery of the facilitation will go a long way to improving both the experience and the results of the group.

Facilitation methodologies and tools will be given to help trainers prepare for, facilitate and assess the learning experience. There are numerous ways facilitation can be improved and create an opportunity to stretch oneself. This course will provide input on how to do this.

  • Define facilitation
  • Understand how to plan and prepare for facilitation
  • Consider different learning styles
  • Design the facilitation process and experience
  • Improving the training venue
  • Facilitate learning in an improved way using various resources
  • Understand various facilitation methodologies and assessment methods
  • Evaluate learning and facilitation

Those who facilitate or intend to facilitate learning.

  • Plan and Prepare for Facilitation
  • Facilitate Learning
  • Evaluate Learning and Facilitation
Fraud and Ethics [1 Day]

Fraud is known to have increased in organisations and corruption in certain areas is rife. Do we participate in this type of behaviour or turn a blind eye to it?

Organisations desire to attract employees who have high ethics and stand firm against fraudulent activities. Unfortunately, this is not always the result. Individuals come from different backgrounds and as such have different drivers, morals and values.

Honourable ethics and corruption are on opposite sides of the pole. This programme is designed to raise moral standards as a counter to potential or real corruption within a work environment. The focus is on ethics and not corporate governance.

Unethical behaviour in organisations is dangerous. Ethics is about consistency.

  • Explain the concept of personal ethics in relation to the moral compass.
  • Understand the role of a code of conduct in a work environment, according to ethical principles.
  • Explore potential conflict between personal value systems and an organisational code of conduct.
  • Assist employees to uphold the code of conduct within a work team.
  • Consequences of non-compliance are identified.

This programme is intended for all persons who need to apply an organisation’s code of conduct in a work environment.

  • The Concept of Ethics in Relation to the ‘Moral Compass’
  • The Role of a Code of Conduct in a Work Environment According to Ethical Principles
  • Uphold the Code of Conduct within the Work Team