Categories for Training

Competency Based Interviewing Skills [1 Day]

The Competency Based Interviewing Skills programme is a one-day workshop which aims to assist in selecting qualified, successful candidates. Managers will be equipped with current interviewing skills to make their transition from ‘doer’ to ‘manager’ more successful and less stressful. This course will assist to examine your role in building a successful and productive team through proper recruiting, interviewing and hiring practices. You will learn to practice competency based selection techniques that reinforce the importance of relating the interview to the specific job requirements.

  • To learn a systematic and legal approach for evaluating applicants
  • Documenting staff selection procedures
  • Develop accurate and complete job analyses
  • Advertising for shortlist candidates for selection interview
  • Thoroughly review employment applications by developing pre-selection matrices
  • Planning and conducting behaviour based interviews and selection techniques
  • Control the interview
  • Making effective and legally defensible evaluation and hiring decisions
  • Conclude contract with successful candidate and notifying unsuccessful candidates of the result
The course is aimed at managers and interviewing panels in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, and may have more than one team reporting to them. The manager would be responsible for incorporating the correct interviewing policies and procedures of the organisation so as to ensure fairness and consistency across the organisation.
  • Module 1: Planning and Preparation Phase
  • Module 2: Advertising for and Short Listing Candidates for Selection Interview
  • Module 3: Conducting Selection Interviews and Making Employment Decisions
  • Module 4: Conclude the Contract with the Successful Candidate and Notify Unsuccessful Candidates
Chairing a Disciplinary Hearing [1 Day]

This Chairing Disciplinary Hearings programme gives the delegates the knowledge and understanding of conducting a disciplinary hearing as a Chairperson. This workshop will allow delegates to conduct hearings and to administer disciplinary principles in a fair and consistent manner.

  • Understanding the purpose of the Chairperson
  • Understand the law of evidence and how it is applied in a disciplinary hearing
  • Understand the roles and responsibilities of all parties in the disciplinary hearing
  • Learn how to conduct and manage the hearing
  • Learn how to take a decision as to sanction
  • Understanding the documentation process of the hearing
The workshop has open access to all individuals who need to chair a disciplinary hearing. Tools and skills learnt will enable the individual to be more organised and prepared for the chairing of a hearing, the evaluation of evidence presented during the hearing and determining the appropriate sanction.

  • Module 1: An Introduction to Disciplinary Principles
  • Module 2: Evidence
  • Module 3: During The Hearing
  • Module 4: Post Hearing Procedure
Team Effectiveness Year End [1 Day]

Begin your end of year celebrations with this fun and interactive Team Building workshop to recognise achievements in 2017. The programme will unify your employees and involve everyone in personal and group awareness for continued success in the New Year.

Delegates evaluate themselves for a better understanding, increasing motivation and positive behaviour. It will integrate and cement the team and consolidate a foundation of trust and team synergy. The workshop incorporates fun group activities, a competition, individual diagnosis and facilitated feedback.

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Icebreaker
  • Module 2: Building Team Trust and Motivation
  • Module 3: Identifying Individual Personalities and Social Styles
  • Module 4: Moving out of Your Comfort Zone
  • Module 5: Team Development
  • Module 6: Continue Moving Forward – Become a Winning Team
Team Effectiveness Year End [Half Day]

Begin your end of year Team Building event with this fun and interactive workshop to celebrate the year’s achievements. The programme will unify your employees and involve everyone in personal and group awareness for continued success in 2018.

Delegates evaluate themselves for a better understanding, increasing motivation and positive behaviour. It will integrate and cement the team and consolidate a foundation of trust and team synergy. The workshop incorporates fun group activities, a competition, individual diagnosis and facilitated feedback.

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Icebreaker
  • Module 2: Building Team Trust and Motivation
  • Module 3: Identifying Individual Personalities and Social Styles
  • Module 4: The Way Forward – Become a Winning Team
Stress Management [1 Day]

Stress management is all about taking charge of your lifestyle, thoughts, emotions and the way you deal with problems. No matter how stressful your life seems, there are steps you can take to relieve the pressure and regain balance.

When living with high levels of stress, you’re putting your entire well-being at risk as it wreaks havoc on your emotional equilibrium, and physical health. It narrows your ability to think clearly, function effectively and enjoy life.

Effective stress management helps break the hold stress has on your life, so you can be happier, healthier, and more productive. The goal of stress management is to lead a balanced work and personal life, with time for relationships, relaxation, and fun and the resilience to hold up under pressure and meet day-to-day challenges.

  • Understand the concept of stress and target stressors in work and life
  • Leverage on positive stress and manage negative stress
  • Identify the causes of stress and its effects on performance, health and happiness
  • Recognise stress symptoms and physical, mental and emotional reactions
  • Manage the effects of stress in the workplace and improve your response towards stress
  • Develop strategies to handle pressure, change negative patterns and reduce stress levels
  • Make lifestyle choices and create action plans for optimal health and well-being
This workshop is valuable for anyone who wants to raise their awareness of their personal stress levels and manage stress their stress more effectively. It is applicable to anyone who is experiencing the effects of stress or who wants to develop personally and professionally in creating life/work balance. This workshop also applies to managers and team leaders who oversee others and function in stressful environments, providing them with practical, personalised ways to manage workplace stress.
  • Module 1: Understanding Stress
  • Module 2: Internal versus External Stressors
  • Module 3: Positive versus Negative Stress
  • Module 4: The Four Common Types of Stress in the Workplace
  • Module 5: Stress Management and Coping Techniques
  • Module 6: Action Planning
Personal Mastery [2 Days]

Personal and Professional Mastery is the key issue in future individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge of themselves to understand, motivate and manage people often within situations of conflict and interpersonal differences. This interactive workshop teaches the key principles of success and productivity through personal mastery practice, using skills and steps that need to be consistently applied to positively change personal performance and that of others.

The knowledge can transform personal and working environments to create successful organisations and the people within them and can be used in a personal way or as an aspect of organisational growth and development. This motivational workshop explores life success processes and combines management and leadership theory and practice with elements of personal mastery philosophy, assertiveness, emotional intelligence and life coaching.

  • Demonstrate knowledge and understanding of self to strengthen performance
  • Understand the principles of creating personal power and self-mastery
  • Build a personal development plan for performance through the right thought, belief and action
  • Identify your role, purpose and value within the organisation
  • Deal with conflict and interpersonal differences through assertiveness
  • Motivate staff and promote teamwork through positive attitudes and environments
  • Apply the principles of success in a practical business context
  • Transform personal vision by understanding team dynamics
  • Develop a plan of action to enhance organisational performance
The workshop is designed for team leaders, supervisors, office professionals and people in customer service delivery who are in a position to motivate others. It can also be used for personal development, career and life direction and for team building.
  • Module 1: Understanding Personal Mastery
  • Module 2: Promoting Positive Attitudes
  • Module 3: Working with performance keys (2 DAYS)
  • Module 4: Mastering Assertiveness
  • Module 5: Creating successful team dynamics
  • Module 6: Monitoring the Process
Graduate Induction Training Course Outline

Graduates need to understand exactly what the organisation expects from them. They need to develop a highly professional image and positive attitude, learning to be consistent and dependable. Induction training is essential to assist with an effective transition from university into the corporate workplace.

A Graduate Induction programme should teach new recruits personal effectiveness and professional business skills. Understanding how to be accountable for their daily tasks from inception of their professional careers is essential.

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: THE WORKPLACE PROFESSIONAL (1 DAY)
  • Module 2: MANAGING TIME FOR RESULTS (1 DAY)
  • Module 3: WOW! SERVICE – ADDING VALUE (2 DAYS)
  • Module 4: MODERN BUSINESS WRITING (2 DAYS)
  • Module 5: MANAGING WORKPLACE RELATIONSHIPS (1 DAY)
  • Module 6: THE ADMINISTRATION ARCHITECT (1 DAY)
  • Module 7: POWERFUL PRESENTATIONS (2 DAYS)
  • Module 8: THE WAY FORWARD
Successful Inductions [1 Day]

An employee induction is the process through which new team members learn and adapt to procedures and expectations of the organisation to quickly reach maximum productivity. An effective induction will help new team members to feel welcome, motivated and will enable them to fit in quickly.

Delegates will learn how to develop and implement a successful induction that is well timed, organised and engaging, giving an excellent first impression of the organisation. Delegates will develop skills allowing a new employee to lay the foundations for important relationships within the team and across the organisation. The course is also beneficial for inducting existing team members into a new position.

The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Module 1: Planning and Designing the Induction
  • Module 2: Introducing a New Member of the Team
  • Module 3: Explain How Performance is Assessed
  • Module 4: Create Awareness of Career Opportunities
  • Module 5: Personal Accountability & Commitment Plan
Coaching & Mentoring [2 Days]

Organisational change management, employee motivation and development, and developing leadership and emotional intelligence competencies are crucial success factors for individuals and organisations in an aggressive 21 Century business environment. Coaching trends are not only challenging individuals to develop and manage themselves but are becoming an integral part of productive performance and accelerated learning. Coaching can help in career progression, strategic planning, skills development, employment equity and in building relationships and leadership potential. Many people at every level of the organisation can facilitate coaching processes and initiatives, producing a positive developmental culture within the organisation.

Providing mentoring is vital for junior management to have a role model who can guide their leadership and management development as well as imparting life skills.

This interactive and practical two day course will equip you with the skills to manage and develop coaching and mentoring skills for yourself and others in your organisation and will involve you from both the coach and coachee perspective.

  • Understand and apply the principles of coaching and mentoring
  • Develop and practice key coaching and mentoring skills
  • Build positive relationships through coaching that support and empower individuals
  • Set up coaching and mentoring programmes and plans to develop capability and motivation
  • Conduct coaching sessions using well recognised coaching approaches and models
  • Enhance your organisations effectiveness in focusing development on its key resource
  • Enable internal coaching through change
Experienced office professionals, team leaders, and managers who are looking to coach and mentor others in the organisation or who wish to learn about the coaching and mentoring process for self-development and effective performance management
  • Module 1: Preparing to Coach and Mentor effectively
  • Module 2: Coaching and Mentoring skills and principles
  • Module 3: Developing the Coaching/Mentoring Relationship
  • Module 4: The Coaching and Mentoring Process
  • Module 5: Practical Application
  • Module 6: Optional: Coaching through Change
Supervisory Skills for Team Leaders [2 Days]

The purpose of the Supervisory Skills for Team Leaders workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required standards. The course grows an understanding of responsible leadership and high performance leadership of teams. It is understood by most leaders that effective management is a prerequisite to being viewed as a great leader and because of the dynamics of the South African market, the focus on leadership has intensified from an interest to a need.

This two-day workshop increases your awareness of your current supervisory style and abilities. You will understand organisational requirements to apply management by objectives. The course then provides you with a tool-kit of ideas to increase your supervisory skills back in the workplace. This Supervisory Skills workshop is designed to help all supervisors/team leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

  • To understand the role of a team leader
  • To understand the purpose and power of the team
  • To obtain commitment of the team by contracting
  • To monitor the achievement of team objectives.
  • To apply performance management tasks
  • To enhance interpersonal skills within the context of a management framework
  • To highlight tasks required of supervisors
  • To assist supervisors and team leaders in ensuring that their teams meet the organisation’s standards
  • To expose delegates to practical situations that occur in the workplace
This workshop is aimed at all those who have junior management or supervisory/team leader responsibilities or those who have recently been promoted to a Supervisory or Team leader management position.
  • Module 1: Exploring the Concept of Teams
  • Module 2: Creating a High Performance Team
  • Module 3: Contracting in the Team
  • Module 4: Performance Management
  • Module 5: Action Planning: SWOT analyses
Sales Accelerator for Business Development [2 Days]

The Sales Accelerator offers a practical approach for developing and sharpening essential sales skills. The fundamentals of conventional selling, such as prospecting and making appointments with target customers, are combined with the latest techniques for sizing up key individuals and developing needs.

Delegates practise the skills and processes via interactive sales tools which they take away with them. The practical nature of the programme serves to build self-confidence in the sales environment, helping to understand the buyer, how to act professionally throughout the sales process and build on-going relationships with customers. The workshop concentrates on discussing the theory of the sales processes and skills under discussion, and then on practising them.

  • Gain insight into the psychology of selling
  • How best to prospect and qualify customers
  • How to connect with different personality styles
  • Understand the importance of goal setting and strategy
  • Improve communication skills to build rapport and trust
  • How to progress through the phases of selling
The primary objective of our training is to ensure that the knowledge acquired is applied successfully, adding real value and making a visible difference to work performance in the business environment. The courses have a strong focus on an outcomes based approach and are facilitated on a highly interactive basis encouraging active delegate participation using:

  • Role-plays
  • Break-away sessions
  • Relevant business exercises
  • Presentations
  • Demonstrations
  • Questionnaires
  • Discussion activities and
  • Case studies

High emphasis is placed on learning through ‘doing’ where learners are presented with real life and workplace case studies ensuring delegates develop knowledge and confidence to take their enhanced skills back into the business environment and apply them successfully. The group leaders are trained to create a comfortable atmosphere where delegates can evaluate themselves and their skills, generate ideas and solutions to problems and plan suitable growth in the workplace.

  • Introduction
  • Motivation, Goal Setting and Strategy
  • Psychological Issues of Selling
  • Personality Styles
  • Genuine Sales Approach
  • Prospecting
  • Cold Calling
  • Identifying Client Needs
  • Building Rapport and Trust
  • Close the Deal
  • Personal Accountability & Commitment Plan
Project Management Fundamentals [2 Days]

All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers. Whilst you may not manage specific projects it is important that you understand both the technical and managerial aspects of project management. This will ensure that you and your organisation can make an informed contribution to the projects and can monitor implementation and outcomes.

Project management requires special knowledge and skills. Many projects are cancelled before they are completed. Many are completed late and cost well over their original estimates. And, of the rare few which are completed, on-time and within budget, many do not meet the needs of the project stakeholders. It is essential that effective project managers develop the organisational and interpersonal skills needed to
manage a project from the strategic stage through to completion.

Upon completion of this course you will be able to start operating in a project environment by understanding the terminology used in a project management environment. You’ll also be able to interpret and explain the fundamental concepts of project management.

  • To understand the nature of a project
  • To adapt to the differing nature and to utilize application of project management
  • Understanding of types of structures involved within a project environment
  • The application of organisation structures
  • Understanding and applying roles and responsibilities of Project Sponsors, Project Managers, Project
    Members and stakeholders
  • An in depth understanding of all major processes and activities within project management
  • To be competent to start operating in a project environment by understanding the terminology used in
    a Project Management environment.
  • To be able to interpret and explain the fundamental concepts of project management
  • Create and sustain focused and motivated teams
  • Solve problems, identify solutions and apply corrective action steps
  • Effective communication, working successfully with the project team
  • How to successfully complete the project by risk management and control procedures.
Persons that will find benefit of this course:

  • You are running your own business
  • You are working in or towards a project management environment
  • You recognise that project management forms an integral component of a business
  • The workshop will benefit anyone involved in project management teams or involved in building small project management teams. These projects may be technical projects, business projects or developmental projects across a range of economic sectors.
  • Module 1: The Nature of a Project
  • Module 2: The Application of Project Management
  • Module 3: Types of Structures
  • Module 4: Organisational Structures
  • Module 5: Major Processes and Activities
  • Module 6: Applying newly acquired skills in the workplace