Categories for Training

Chairing and Managing Business Meetings [1 Day]

The minutes of a meeting are only as good as the meeting management skills of the Chairperson. This workshop has been developed to prepare delegates with the skills they require in order to be effective in chairing meetings and keeping accurate minutes. The Chairperson who can effectively manage time, who can control difficult attendees, who can steer discussion to meet the meeting objectives effectively and who has a sound knowledge of formal meeting procedure, will be revered as a role model to all meeting attendees.

  • To clarify the purpose and objectives of meetings
  • Identifying types of meetings and legal issues
  • Understanding the role of committee officials
  • Applying different types of agendas
  • Following correct meeting procedures
  • Chairing the meeting to meet objectives
  • Meeting management and effective control
The workshop is aimed at delegates who are responsible for meeting organisation, preparing of agendas, chairing a meeting and ensuring that correct procedures are followed in order for the meetings secretary to take accurate minutes.
  • Introduction
  • Meeting Procedure
  • Chairing the Meeting
  • Personal Accountability & Commitment Plan
Celebrating Cultural Diversity [1 Day]

Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more.

Diversity not only involves how people perceive themselves, but how they perceive others. Those perceptions affect their interactions. For a wide assortment of employees to function effectively as an organization, human resource professionals need to deal effectively with issues such as communication, adaptability and change. Diversity will increase significantly in the coming years. Successful organizations recognize the need for immediate action and are ready and willing to spend resources on managing diversity in the workplace now.

Managing Diversity is about dealing with our responses and those of others with whom we interact. Diversity is about difference. Difference is part of our human nature.

  • Define the term “culture”
  • Determine and discuss the elements of “culture shock”
  • Explore the phases of “culture shock”
  • Brainstorm strategies for adjusting to new environments and cultures
  • Explore elements of cultural diversity of South Africa
  • Identify situations where differences in values, practices and etiquette create misunderstandings
  • Explore barriers to diversity (e.g. assumptions, prejudice, stereotyping)
Essentially any staff members who are working as part of a team or on a project with team members where they need to understand the importance and sensitivity of communication between people who have different cultural backgrounds. The course will also highlight the working environment and considers gender dominated environments and how to deal with such situations without prejudice, assumptions or stereotyping.
  • Definitions
  • The “Culture Shock” Cycle
  • Exploring Cultural Differences – “Motho ke motho ka batho” – A person is a person through other people!
  • Barriers to Diversity
  • Celebrate Diversity – A Way Forward
  • Personal Accountability & Commitment Plan
Business Image and Corporate Etiquette [1 Day]

The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of different cultures and diversity. Business and social etiquette is our behaviour, interactions and understanding of others and contributes to the professional image and perceptions of an individual and company.

This 1 day workshop is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with coworkers, managers and employees. Proper business etiquette impacts everyone within an organisation. Learn to create a professional image and use business etiquette techniques in a variety of business settings.

  • Importance of first impressions and how they are created.
  • Professional interaction with internal and external customers
  • Working with others – appropriate behaviour and courtesy in the business environment
  • Value and impact of communicating a positive attitude
  • General professionalism in the workplace
  • Essential listening skills
  • Understanding business dress code
  • Marketing yourself through body language
  • Managing potentially conflicting situations through appropriate behaviour
  • Etiquette on the telephone – personal calls, cell phones and confidentiality
  • Email Etiquette
There is open access to this course. It is of benefit to all staff members who work in an ever changing, competitive work environment. Adapting professionally to team members and superiors is essential for personal Emotional Quotient growth as well as in assuring positive interaction leading to motivation and productivity.
  • Introduction
  • Actions speak louder than Words
  • Codes of Conduct
  • Etiquette and External Customers
  • Etiquette Issues in the Workplace
  • The Concept of Ethics
  • Personal Accountability & Commitment Plan
Analytical Sales Mastery

This modular interactive Analytical Sales Mastery workshop teaches the principles of manifesting success and productivity consciously through consistently applying skills and steps that need to be applied in achieving success in selling. The principles apply whether selling products, services or marketing yourself and your organisation.

The training is conducted over six, four hour sessions held once a week. Thus allowing for application of knowledge and techniques learnt in each session.

The knowledge can transform personal and organisational goals and targets to create real bottom line difference.

  • Categorise a client base
  • Understand the value of categorising
  • Develop tactics to promote clients
  • Unpack relationship and service levels to clients
  • Improve client analysis skills
  • Tips on how to build trust with your clients
  • Develop preparation skills for client visits
  • Utilise preparation tools
  • Evaluate time vs value/cost
  • Manage activities efficiently via a schedule
  • Own commission
  • Develop communication skills
  • Hone listening and questioning skills
  • Identify the personality style of clients
  • Improve levels of assertiveness and discover techniques
The workshop is designed for sales people in product and service delivery and for managers and team leaders who are in a position to motivate others. It can be used for personal development, career and life direction and for team building.
  • Understanding the Value of Client Categorisation
  • Aligning Your Client Base to the Value Categorisation Model
  • Client Analysis Tools
  • Developing Your Client through Structured Meeting Plans
  • Administrative Techniques to make you more Productive
  • Developing Key Interpersonal Skills for Selling
  • Personal Accountability & Commitment Plan
Voice Awareness [2 Days]

The Voice Awareness programme is designed to make participants aware of all the aspects of voice production – both in a face-to-face encounter as well as over the telephone. The programme is specifically designed for speakers of English as a second language. It concentrates on the articulation of the vowel sound, the use of the neutral vowel and how it affects the rhythm of English.

It must be stressed that we do not seek to change accents, except where it interferes with clarity. Delegates are encouraged to develop neutral English accents particularly as they may do business with foreigners who may not understand regional South African accents.

  • Give delegates more confidence in their use of English in a business context
  • Provide delegates with insight into how the voice functions and the different areas that require work
The workshop will benefit second language English speakers who already use English in their work environment. It is designed to help with the pronunciation of English but delegates should already be proficient English speakers.
  • Introduction – Your Voice
  • Relaxation
  • Posture
  • Breathing
  • Rooting the Voice
  • Resonance
  • Articulation
  • Vowels
  • Consonants
  • Modulation and Rhythm
  • Rhythm and the Neutral Vowel in English
  • Personal Accountability & Commitment Plan
FETC – Business Administration NQF Level 4

This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner with the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors.

It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

  • Management of records
  • Comprehension of verbal and written texts
  • Business writing
  • Problem solving
  • Ethics
  • Cultural awareness
  • Self-management and development
  • Project Teamwork
  • Policies and procedures
  • Banking and Financial Administration
  • Legal knowledge
  • Secretarial and Reception Services
  • Call Centre Administration
  • Relationship Management
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. The qualification will facilitate those learners wishing mobility and progression in their chosen field. Learners will need to have proof of having passed a second language in Grade 11 or 12.
  • Module 1: Team and Diversity Management
  • Module 2: Time Management and Interpersonal Skills
  • Module 3: Financial Management
  • Module 4: Research and Analysis
  • Module 5: Stock and Fixed Assets
  • Module 6: Fraud Control
  • Module 7: Manage Service Providers
  • Module 6: Office Administration
  • Module 7: Business Communication
  • Module 8: Numeracy
FETC – Generic Management NQF Level 5

Fundamental Component:
The Fundamental Component consists of Unit Standards to the value of 49 credits all of which are compulsory

Core Component:
The Core Component consists of Unit Standards to the value of 78 credits all of which are compulsory

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 36 credits.

  • Initiate, develop, implement and evaluate operational strategies, projects and action plans, and recommend change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Lead a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Build relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhance the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
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  • MODULE 1: PEOPLE MANAGEMENT
  • MODULE 2: WORKPLACE MANAGEMENT
  • MODULE 3: DECISION MAKING
  • MODULE 4: UNIT MANAGEMENT
FETC – Management NQF Level 4

Fundamental Component:
The Fundamental Component consists of Unit Standards to the value of 56 credits all of which are compulsory

Core Component:
The Core Component consists of Unit Standards to the value of 72 credits all of which are compulsory

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 22 credits.

  • Gather and analyse information.
  • Analyse events that impact on a business and its competitive environment.
  • Comply with organisational standards.
  • Motivate an individual or team.
  • Negotiate in a work situation.
  • Understand the role of business strategy
  • Manage a budget within a specific area of responsibility.
  • Apply management principles and practices to a specific area of responsibility.
  • Manage work unit performance to achieve goals.
  • Behave ethically and promote ethical behaviour in a work situation.
  • Demonstrate an understanding of the consequences of HIV/AIDS.
  • Develop plans to achieve defined objectives.
  • Organise resources in accordance with a developed plan.
  • Lead a team to work co-operatively to achieve objectives.
  • Monitor performance to ensure compliance to a plan.
  • Make decisions based on a code of ethics.
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  • Module 1: Planning: Develop plans to achieve defined objectives
  • Module 2: Organising: Organise resources in accordance with developed plan.
  • Module 3: Team Leading: Lead a team to work co-operatively to achieve objectives.
  • Module 4: Controlling: Monitor performance to ensure compliance to a developed plan
  • Module 5: Ethics: Make decisions based on a code of ethics.
  • Module 6: Fundamentals
Understanding the Disciplinary Process [1 Day]

This programme gives delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator and conducting a disciplinary hearing as a Chairperson. This workshop will allow delegates to investigate the challenges they are facing regarding the implementation of disciplinary action, and to act on it with the correct procedure and preparation. The programme will also allow delegates to conduct hearings and to administer disciplinary principles in a fair and consistent manner.

  • Understanding the reason for progressive discipline in the workplace
  • Understand the purpose and implementation of a Disciplinary code
  • Prepare, investigate and formulate the appropriate charges for a disciplinary hearing.
  • Help collect and prepare evidence in a hearing
  • Understand the responsibilities of an initiator before, during and after a hearing
  • Help with preparing and questioning of witnesses
  • Understanding the purpose of the Chairperson
  • Learn how to conduct and manage the hearing
  • Learn how to take a decision as to sanction
  • Understanding the documentation process of the hearing
The workshop has open access to all individuals who need to prepare for and present evidence during a disciplinary hearing and who need to chair a disciplinary hearing. Tools and skills learnt will enable the individual to be more organised and prepared for the initiating and chairing of a hearing, the questioning of witnesses, the evaluation of evidence presented and determining the appropriate sanction.
  • Module 1: An Introduction to Disciplinary Principles
  • Module 2: Initiating A Disciplinary Hearing
  • Module 3: Chairing Disciplinary Hearings
  • Module 4: Post Hearing Procedure
Performance Management Skills [2 Days]

Performance Management translates to creating both competence and growth for employees. Effective Performance Management incorporates a series of on-going assessments, processes and activities that encourage growth and measure progress in attaining objectives.

This workshop will guide managers to monitor ongoing performance so as to incorporate effective developmental plans or employees. Managing performance comes with greater responsibility for the work output and progress of others. Understanding and applying the Performance Management Cycle is invaluable in maximising human resource potential in the organisation.

Removing the dread of the ‘Performance Review Circus’ by understanding the cooperative relationship between managers and subordinates will prove to be motivating and enlightening for both parties.

Management at all levels should to be able to coach and counsel towards desired outcomes in order to prevent formal disciplinary steps. This workshop will teach the coaching skills essential to perform this role.

  • To enhance leadership strengths by understanding performance management strategies
  • Delivering honest, ongoing, ethical and fair reviews
  • Solving typical performance management issues
  • Knowing when to access HR support and tools
  • Creating a personal development plan to help you grow your performance management skills
  • Evaluate your performance management skills
  • Recognising guidelines for applying performance management strategies
Managers, supervisors, team leaders, department heads.
  • Module 1: Performance Management Overview
  • Module 2: The Law and Performance
  • Module 3: Documented Feedback
  • Module 4: The Phases of Performance Management
  • Module 5: Rating Performance
  • Module 6: Career Development
  • Module 7: Feedback
  • Module 8: Progressive Discipline and Counselling
Managing Poor Work Performance [1 Day]

The purpose of this programme is to explain the difference between issues relating to Ill Health, In Capacity and Poor Work Performance in the workplace. Delegates will learn to determine whether they are dealing misconduct or performance related issues and then which route to follow to address the issues correctly.

  • Identify the difference between Misconduct and Poor Performance
  • Learn how to differentiate between Ill health, Incapacity and Poor work performance
  • Learn how to deal with issues relating to substance abuse in the workplace
  • Learn how to manage and control Absenteeism
  • Understand the consultative process to be followed when dealing with Poor work performance
The workshop has open access to all individuals who need to prepare for and council staff on issues relating to poor work performance. Tools and skills learnt will enable the individual to be more organised and prepared for the consultative process.
  • Module 1: Understanding the difference between Misconduct and Poor Work Performance
  • Module 2: Dealing with Absenteeism and Substance Abuse
  • Module 3: Determining the Disciplinary Route to Follow
  • Module 4: Dealing with Ill-Health, Incapacity and Poor Work Performance
  • Module 5: The Consultative Process
Initiating a Disciplinary Hearing [1 Day]

This Initiating Disciplinary Hearings programme gives the delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator. This workshop will allow delegates to investigate the challenges they are facing regarding the implementation of disciplinary action, and to act on it with the correct procedure and preparation.

  • Understanding the Reason for Progressive discipline in the workplace
  • Understand the purpose and implementation of a Disciplinary code
  • Prepare, investigate and formulate the appropriate charges for a disciplinary hearing.
  • Help identify and deal with disciplinary matters at the on set
  • Identify the difference between Misconduct and Poor Performance
  • Help collect and prepare evidence in a hearing
  • Understand the responsibilities of an initiator before, during and after a hearing
  • Help with preparing and questioning of witnesses
The workshop has open access to all individuals who need to prepare for and present evidence during a disciplinary hearing. Tools and skills learnt will enable the individual to be more organised and prepared for the initiating of a hearing, and the questioning of witnesses during the hearing.

  • Module 1: An Introduction to Disciplinary Principles
  • Module 2: The Wheels Start Coming off, What Now?
  • Module 3: Pre Hearing Procedure
  • Module 4: During the Hearing
  • Module 5: Post Hearing Procedure