Categories for Communication Programmes

Providing Emotionally Intelligent Performance Feedback [2 Days]

Twenty-first Century managers are expected to be leaders. Leaders are expected to have excellent interpersonal and intrapersonal skills. This amounts to the development of self-awareness and the awareness of others so as to be able to manage their own and others’ state of emotional being. In turn, communication, loyalty and trust grows. With sound relationships, both the manager and the employee feel comfortable to give and receive constructive feedback and resolve previously ‘difficult conversations’.

This course will grow the individual exponentially as a person in both personal and work life.

  • Understand the principles and concepts of emotional intelligence in respect of life and work relations
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships
  • Analysing the impact of emotional intelligence on life and work interactions
  • Evaluating your own level of emotional intelligence in order to determine development areas
  • Giving and receiving feedback in an emotionally intelligent manner
  • Behavioural skills in the context of self-awareness and emotional intelligence
  • Techniques for improving confidence levels for communicating honestly.
This Unit Standard is intended for managers who lead and manage individuals. These managers would typically be second level managers such as supervisors, team leaders, heads of department and divisional heads. However, all employees who interact with team members, would benefit from this course.
  • Emotional Intelligence Self-Assessment
  • The principles and concepts of Emotional Intelligence
  • Self-awareness and self-management
  • Social awareness: The impact of Emotional Intelligence on life and work interactions
  • Emotional Intelligence in Relationship Development and Management
  • The role of Emotional Intelligence in Providing Performance Feedback
  • Personal Accountability & Commitment Plan
Voice Awareness [2 Days]

The Voice Awareness programme is designed to make participants aware of all the aspects of voice production – both in a face-to-face encounter as well as over the telephone. The programme is specifically designed for speakers of English as a second language. It concentrates on the articulation of the vowel sound, the use of the neutral vowel and how it affects the rhythm of English.

It must be stressed that we do not seek to change accents, except where it interferes with clarity. Delegates are encouraged to develop neutral English accents particularly as they may do business with foreigners who may not understand regional South African accents.

  • Give delegates more confidence in their use of English in a business context
  • Provide delegates with insight into how the voice functions and the different areas that require work
The workshop will benefit second language English speakers who already use English in their work environment. It is designed to help with the pronunciation of English but delegates should already be proficient English speakers.
  • Introduction – Your Voice
  • Relaxation
  • Posture
  • Breathing
  • Rooting the Voice
  • Resonance
  • Articulation
  • Vowels
  • Consonants
  • Modulation and Rhythm
  • Rhythm and the Neutral Vowel in English
  • Personal Accountability & Commitment Plan