Categories for Full Qualifications & Learnerships

FETC – Business Administration NQF Level 4

This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner with the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors.

It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

  • Management of records
  • Comprehension of verbal and written texts
  • Business writing
  • Problem solving
  • Ethics
  • Cultural awareness
  • Self-management and development
  • Project Teamwork
  • Policies and procedures
  • Banking and Financial Administration
  • Legal knowledge
  • Secretarial and Reception Services
  • Call Centre Administration
  • Relationship Management
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. The qualification will facilitate those learners wishing mobility and progression in their chosen field. Learners will need to have proof of having passed a second language in Grade 11 or 12.
  • Module 1: Team and Diversity Management
  • Module 2: Time Management and Interpersonal Skills
  • Module 3: Financial Management
  • Module 4: Research and Analysis
  • Module 5: Stock and Fixed Assets
  • Module 6: Fraud Control
  • Module 7: Manage Service Providers
  • Module 6: Office Administration
  • Module 7: Business Communication
  • Module 8: Numeracy
FETC – Generic Management NQF Level 5

Fundamental Component:
The Fundamental Component consists of Unit Standards to the value of 49 credits all of which are compulsory

Core Component:
The Core Component consists of Unit Standards to the value of 78 credits all of which are compulsory

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 36 credits.

  • Initiate, develop, implement and evaluate operational strategies, projects and action plans, and recommend change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitor and measure performance and apply continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Lead a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Build relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhance the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.
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  • MODULE 1: PEOPLE MANAGEMENT
  • MODULE 2: WORKPLACE MANAGEMENT
  • MODULE 3: DECISION MAKING
  • MODULE 4: UNIT MANAGEMENT
FETC – Management NQF Level 4

Fundamental Component:
The Fundamental Component consists of Unit Standards to the value of 56 credits all of which are compulsory

Core Component:
The Core Component consists of Unit Standards to the value of 72 credits all of which are compulsory

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 22 credits.

  • Gather and analyse information.
  • Analyse events that impact on a business and its competitive environment.
  • Comply with organisational standards.
  • Motivate an individual or team.
  • Negotiate in a work situation.
  • Understand the role of business strategy
  • Manage a budget within a specific area of responsibility.
  • Apply management principles and practices to a specific area of responsibility.
  • Manage work unit performance to achieve goals.
  • Behave ethically and promote ethical behaviour in a work situation.
  • Demonstrate an understanding of the consequences of HIV/AIDS.
  • Develop plans to achieve defined objectives.
  • Organise resources in accordance with a developed plan.
  • Lead a team to work co-operatively to achieve objectives.
  • Monitor performance to ensure compliance to a plan.
  • Make decisions based on a code of ethics.
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  • Module 1: Planning: Develop plans to achieve defined objectives
  • Module 2: Organising: Organise resources in accordance with developed plan.
  • Module 3: Team Leading: Lead a team to work co-operatively to achieve objectives.
  • Module 4: Controlling: Monitor performance to ensure compliance to a developed plan
  • Module 5: Ethics: Make decisions based on a code of ethics.
  • Module 6: Fundamentals
FETC – New Venture Creation NQF Level 4

Fundamental Component:
The Fundamental Component consists of Unit Standards in:

Core Component:
The Core Component consists of Unit Standards to the value of 82 credits all of which are compulsory.

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totaling a minimum of 11 credits

  • Demonstrate an ability to identify and create a new venture.
  • Demonstrate knowledge of interpersonal skills required in a business environment.
  • Demonstrate an understanding of basic economics within an market economy.
  • Manage a new venture by applying business principles and techniques.
  • Demonstrate an understanding of the role of leadership and management.
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  • Module 1: Literacy 1st & 2nd Language
  • Module 2: Mathematical Skills
  • Module 3: Entrepreneurial Skills
  • Module 4: Interpersonal Skills
  • Module 5: Financial And Economic Skills
  • Module 6: Management Skills
  • Module 7: Leadership Skills
NC – Contact Centre NQF Level 4

Fundamental Component:
The Fundamental Component consists of Unit Standards to the value of 56 credits all of which are compulsory.

Core Component:
The Core Component consists of Unit Standards to the value of 66 credits all of which are compulsory.

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 10 credits.

  • Understand and implement service levels and their monitoring in Contact Centres.
  • Monitor and control Contact Centre support Staff and their meeting of targets and standards.
  • Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements.
  • Identify specific Contact Centre customers.
  • Coach others in Contact Centres.
  • Work with Contact Centre statistical data.
Benchmarking was done by comparison to Unit Standards / Outcomes of learning against:

  • New Zealand and Australian Qualifications where these could be sourced.
  • NVQ Qualifications from Britain. In fact the NVQ have compared the unit standards in this qualification and have approved the relevant unit standards for a period of two years.
  • Module 1: Communication Skills
  • Module 2: Language Proficiency
  • Module 3: Mathematical Literacy
  • Module 4: Principles of Contact Centre Operations
  • Module 5: Contact Centre Management
  • Module 6: Contact Centre customers
NC – New Venture Creation NQF Level 2

Fundamental Component: The Fundamental Component consists of Unit Standards in:

  • Mathematical Literacy at Level 4 to the value of 16 credits
  • Communication at Level 4 in a First South African Language to the value of 20 credits
  • Communication in a Second South African Language at Level 3 to the value of 20 credits

Core Component: The Core Component consists of Unit Standards to the value of 82 credits all of which are compulsory.

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totaling a minimum of 11 credits

  • Manage a new venture by applying business principles and techniques.
  • Demonstrate an understanding of the role of leadership and management.
  • Demonstrate an understanding of basic economics within an market economy.
  • Demonstrate an ability to identify and create a new venture.
  • Demonstrate knowledge of interpersonal skills required in a business environment.
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  • Module 1: Literacy 1st & 2nd Language
  • Module 2: Mathematical Skills
  • Module 3: Entrepreneurial Skills
  • Module 4: Interpersonal Skills
  • Module 5: Financial And Economic Skills
  • Module 6: Management Skills
  • Module 7: Leadership Skills
NC – Project Management NQF Level 4

Fundamental Component:
The Fundamental Component consists of Unit Standards to the value of 36 credits all of which are compulsory.

Core Component:
The Core Component consists of Unit Standards to the value of 76 credits all of which are compulsory.

Elective Component:
The Elective Component consists of individual unit standards from which the learner must choose unit standards totalling a minimum of 16 credits.

  • Work with others to undertake or support the project management activities.
  • Assist the project manager and/or project team by contributing and participating in planning, execution and
    control activities.
  • Provide support to the administration of a project.
  • Supervise a project team of a small project to deliver project objectives or
  • Support the project environment and management activities to deliver project objectives or
  • Describe and apply specialised technical methods, tools and techniques to a project to deliver project objectives
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  • Module 1: COMMUNICATION FUNDAMENTALS LEVEL 3
  • Module 2: NUMERACY FUNDAMENTALS LEVEL 4
  • Module 3: ASSIST THE PROJECT MANAGER


  • Module 4: MOTIVATION, LEADERSHIP AND TEAM WORK
  • Module 5: COMMUNICATION FUNDAMENTALS LEVEL 4
  • Module 6: SUPPORT THE ADMINISTRATION OF A PROJECT
NC – Management NQF Level 3

The National Certificate in Management – NQF Level 3, is designed to meet the needs of learners who require junior management skills in all sectors of the economy. The purpose of the qualification is to empower delegates to acquire knowledge, skills, attitudes and values required to operate confidently.

It provides an opportunity to learn and apply academic skills in relation to junior management assisting delegates to contribute to improved productivity and efficiency within the business environment.

  • Co-ordinating with others
  • Making significant choices from a wide range of procedures
  • Operating in a number of contexts
  • Making comparisons
  • Performing junior management functions
  • Maintaining records
  • Carrying out simple research and tasks
  • Interpreting current affairs related to a specific business sector
  • Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation
  • Applying knowledge of self and team to enhance team performance
  • Managing time and the work process
  • Explaining the structure of an organisation
  • Conducting a formal meeting
  • Inducting a new member of a team
  • Motivating a team
  • Describing the management function of an organisation
The National Certificate in Management: NQF Level 3, is intended for personnel already employed and other learners who intend to follow a career in management. Junior management positions include team leaders, supervisors, first line managers and section heads.
  • Module 1: Team Management
  • Module 2: Office Management
  • Module 3: Health and Safety
  • Module 4: Business Communication
  • Module 5: Computer Skills
  • Module 6: Numeracy
NC – Contact Centre Support – NQF Level 2

Contact Centres have become integral to the way organisations achieve their business objectives. It is a high growth industry constantly requiring skilled people with an on-going need to develop career paths in this field. The Contact Centre National Certificate at NQF Level 2 will provide learners with the knowledge and skills required to improve productivity and efficiency within the Contact Centre industry.

This qualification will enhance the provision of entry-level service within the field of Contact Centres. The core component contains skills in customer service, business communication, handling telephone calls, computer skills, numeracy, culture and teamwork.

  • Identify Contact Centre customers and their needs
  • Respond to customers with factual and accurate information
  • Gather and process data specifically related to Contact Centres
  • Operate as a team member in a diverse working environment
  • Perform to the required standards and requirements
  • Implement and articulate operational activities in a Contact Centre
The National Certificate in Contact Centre Support, NQF Level 2, allows the learner to work towards a nationally recognised full qualification. Due to its flexibility, the qualification allows access to those in formal education and those already employed in Contact Centre organisations.

It is particularly suited to those learners who are performing telesales, call centre and client service tasks but have not had the opportunity to obtain a formal qualification beyond NQF Level 1.

  • Module 1: Contact Centre Culture & Teamwork
  • Module 2: Customer Service
  • Module 3: Computer Skills
  • Module 4: Call Handling Skills
  • Module 5: Business Communication
  • Module 6: Numeracy
NC – Management NQF Level 3

The National Certificate in Management – NQF Level 3, is designed to meet the needs of learners who require junior management skills in all sectors of the economy. The purpose of the qualification is to empower delegates to acquire knowledge, skills, attitudes and values required to operate confidently.

It provides an opportunity to learn and apply academic skills in relation to junior management assisting delegates to contribute to improved productivity and efficiency within the business environment.

  • Co-ordinating with others
  • Making significant choices from a wide range of procedures
  • Operating in a number of contexts
  • Making comparisons
  • Performing junior management functions
  • Maintaining records
  • Carrying out simple research and tasks
  • Interpreting current affairs related to a specific business sector
  • Recognising the effect of HIV/AIDS on the specific workplace, business sub-sector and own organisation
  • Applying knowledge of self and team to enhance team performance
  • Managing time and the work process
  • Explaining the structure of an organisation
  • Conducting a formal meeting
  • Inducting a new member of a team
  • Motivating a team
  • Describing the management function of an organisation
The National Certificate in Management: NQF Level 3, is intended for personnel already employed and other learners who intend to follow a career in management. Junior management positions include team leaders, supervisors, first line managers and section heads.
  • Module 1: People Management
  • Module 2: Workplace Management
  • Module 3: Decision Making
  • Module 4: Unit Management
NC – Business Administration Services – NQF Level 2

Administration is an essential field of learning applying to business in all sectors. Administrative tasks are conducted at various levels depending upon the nature and size of the organisation. There is an on-going need for highly skilled administration personnel. To ensure this the National Certificate in Business Administration Services provides a well-developed learning pathway, catering for administrative personnel at the various levels in which they operate.

This qualification will enhance the provision of entry-level service within the field of administration. The core component focuses on skills in information handling, time management, communications, customer service, technology, organisational skills, teamwork and business policies and procedures.

  • Identify and maintain records
  • Maintain an information system
  • Process numerical and text data
  • Receive, distribute and dispatch mail in an office environment
  • Receive and execute instructions
  • Process incoming and outgoing telephone calls
  • Behave in a professional manner in a business environment
  • Attend to customer enquiries
  • Operate and take care of equipment in an office environment
  • Manage time and work processes within a business environment
  • Investigate the structure of an organisation
  • Demonstrate an understanding of the business environment
  • Keep informed about current affairs relating to one`s own industry
The National Certificate in Business Administration Services, NQF Level 2, is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of administration. It is particularly suited to those learners who are performing administrative, clerical and secretarial tasks but have not had the opportunity to obtain a formal qualification beyond NQF level 1. We also offer a National Certificate in Business Administration NQF Level 3.
  • Module 1: Team and Time Management
  • Module 2: Health and Safety
  • Module 3: Banking
  • Module 4: Numeracy
  • Module 5: Computer Skills
  • Module 6: Communication
  • Module 7: Office Administration
NC – Business Administration Services – NQF Level 3

Through building day-to-day administration skills, as well as general operational competencies, this qualification ensures progression of learning, enabling the delegate to meet standards of service excellence required within the administration field. It has building blocks that can be developed further in qualifications at a higher level.

This qualification focuses on the skills, knowledge, values and attitudes to provide opportunities for people to move up the value chain. The core component contains competencies in information handling, communication, customer service, technology, organisation skills, self-development, teamwork and business policies and procedures.

  • Gather and report information
  • Plan, monitor and control and information system
  • Maintain booking systems
  • Participate in meetings and process documents and communications related thereto
  • Utilise technology to produce information
  • Plan and conduct basic research in an office environment
  • Coordinate meetings, minor events and travel arrangements
  • Set personal goals
  • Function in a team and overall business environment
  • Demonstrate an understanding of employment relations
The qualification is suited to those learners who wish to extend their range of skills and knowledge within the administration field so that they can extend their competency levels. It is the second qualification in the administration learning pathway and is particularly suited to those learners who are performing secretarial, administrative and clerical tasks.
  • Module 1: HR for Office Administrators
  • Module 2: Communication Skills for Office Administrators
  • Module 3: Administration Skills for Office Administrators
  • Module 4: Business Writing for Office Administrators
  • Module 5: Organisational Skills for Office Administrators
  • Module 6: Research Skills for Office Administrators
  • Module 7: IT Skills for Office Administrators
  • Module 8: Front Line and Customer Service for Office Administrators
  • Module 9: Business Appreciation for Office Administrators