FETC – Business Administration Services NQF Level 4

This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner with the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors.

It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

  • Management of records
  • Comprehension of verbal and written texts
  • Business writing
  • Problem solving
  • Ethics
  • Cultural awareness
  • Self-management and development
  • Project Teamwork
  • Policies and procedures
  • Banking and Financial Administration
  • Legal knowledge
  • Secretarial and Reception Services
  • Call Centre Administration
  • Relationship Management
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. The qualification will facilitate those learners wishing mobility and progression in their chosen field. Learners will need to have proof of having passed a second language in Grade 11 or 12.
  • Module 1: Team and Diversity Management
  • Module 2: Time Management and Interpersonal Skills
  • Module 3: Financial Management
  • Module 4: Research and Analysis
  • Module 5: Stock and Fixed Assets
  • Module 6: Fraud Control
  • Module 7: Manage Service Providers
  • Module 6: Office Administration
  • Module 7: Business Communication
  • Module 8: Numeracy