FETC – Business Administration Services NQF Level 4
This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner with the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors.
It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.
- COURSE OBJECTIVES
- TARGET AUDIENCE
- COURSE CONTENT
- Management of records
- Comprehension of verbal and written texts
- Business writing
- Problem solving
- Ethics
- Cultural awareness
- Self-management and development
- Project Teamwork
- Policies and procedures
- Banking and Financial Administration
- Legal knowledge
- Secretarial and Reception Services
- Call Centre Administration
- Relationship Management
This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. The qualification will facilitate those learners wishing mobility and progression in their chosen field. Learners will need to have proof of having passed a second language in Grade 11 or 12.
- Module 1: Team and Diversity Management
- Module 2: Time Management and Interpersonal Skills
- Module 3: Financial Management
- Module 4: Research and Analysis
- Module 5: Stock and Fixed Assets
- Module 6: Fraud Control
- Module 7: Manage Service Providers
- Module 6: Office Administration
- Module 7: Business Communication
- Module 8: Numeracy
