Training Courses – Telephone Skills
Kwelanga Training offers a two day Telephone Etiquette course in Sandton, Pretoria, Cape Town and Durban. Courses can also be customised and trained on-site for groups of 8 or more.
Business Value Programmes
Corporate Life Skills
Structured Business Communication
Telephone Excellence for the Office Professional (2 Days)
The Telephone Excellence for the Office Professional programme covers all key aspects of proper conduct and practices in the reception area and also equips call centre staff with the practical skills to operate productively and efficiently in this environment.