Training Courses – Customer Service
Kwelanga Training offers a two day SETA accredited Customer Service course in Sandton, Pretoria, Cape Town and Durban. Courses can also be customised and trained on-site for groups of 8 or more.
Business Value Programmes
Quality Customer Service (2 Days)
The Customer Service skills training course is developed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
Corporate Life Skills
Structured Business Communication
Telephone Excellence for the Office Professional (2 Days)
The Telephone Excellence for the Office Professional programme covers all key aspects of proper conduct and practices in the reception area and also equips call centre staff with the practical skills to operate productively and efficiently in this environment.