Training Courses – Customer Service
Kwelanga Training offers a two day SETA accredited Customer Service course in Sandton, Pretoria, Cape Town and Durban. Courses can also be customised and trained on-site for groups of 8 or more.
Business Value Programmes
Corporate Life Skills
Employee Management Programmes
Structured Business Communication
Telephone Excellence for the Office Professional (2 Days)
The Telephone Excellence for the Office Professional programme covers all key aspects of proper conduct and practices in the reception area and also equips call centre staff with the practical skills to operate productively and efficiently in this environment.
Quality Customer Service (2 Days)
The Customer Service skills training course is developed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
Effective Telesales Techniques
The Effective Telesales Techniques programme provides step-by-step skills for effective telemarketing, and guidelines on how to achieve success and job satisfaction in this career. The course gives a clear idea of what factors lead to success in telesales and develops the skills and systems required. The programme ensures that delegates think carefully and completely through all aspects of the telesales process and create a range of marketing aids, during the workshop, so that they are equipped to begin using their new skills on their return to their workplace.