ALIGNED TO UNIT STANDARD ID 7789, NQF LEVEL 4, 8 CREDITS
The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.
WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!
- Defining good service
- Adapting a professional approach to clients
- Communicating correctly with customers
- Building customer relationships
- Dealing with difficult clients
- Analysing service levels
- Personal accountability
“The course was very informative and eye opening”~ Pauline Choshane (Government Communications)
“I learnt a lot about handling different customers and improving my own customer service skills” ~ Antoinette Dikotsi (Roche Products)
“Everything was in order – my trainer was very open and friendly. I’m happy about that” ~ Benjamin Masola (Specialised Road Technologies)
“The trainer was very good. Excellent” ~ Leonard Goeieman (AGB Nielsen)
“Very happy with the outcome of the course. Felt that I improved my knowledge” ~ Janie Fouché (Royal Pack)