Structured Communication Programmes

Structured Communication Programmes

Brilliant Business Writing Skills (2 Days)

ACCREDITED TO UNIT STANDARD ID 12153, NQF LEVEL 4, 5 CREDITS

The programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written letters and other texts that are specific to a business environment. This business writing course will enable learners to recognise and effectively apply modern textual conventions.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understand the purpose of effective business writing
  • Improve writing through clear communication
  • Plan writing and collect relevant information
  • Identify texts specific to a particular business function
  • Identifying the key audience
  • Checking information for accuracy, bias and stereotyping
  • Using plain, up-to-date language in business documents
  • Identify effective information transfer – style and tone
  • Drafting and editing of business documents
  • Checking for accuracy and factual correctness
  • Using appropriate grammar

Testimonials

Brilliant course. It will definitely add value in my day to day business conduct” Absolom Mfumadi (W&RSETA)

Thank you for the excellent course! The course facilitator was great!” ~ Botshelo Khumalo (Momentum)

A very informative and helpful course. The content was relevant and questions encouraged” ~ Mariley Liebenberg (St Joseph’s Care and Support Trust)

I am equipped with info, grammar and business writing. Good work and well done” ~ Prudence Phooko (High Commission of Namibia)

Thank you! Excellent course. Proud of my certificate and thanks for the memory stick” ~ Annerita Muller (SA Express Airways)

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Communication Intelligence (2 Days)

ALIGNED TO UNIT STANDARD ID 8968, NQF LEVEL 3, 5 CREDITS

Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase of pace, the complex choices we have to make and the range of communication channels available we have to access new and smarter ways of communicating, as our lives become more multi-dimensional, so too must our communication become more intelligent and intuitive.

Through communication and presentation fundamentals combined with Neuro Linguistic Programming, Image psychology, Emotional Intelligence theory and Quantum Mechanics basics, this programme will explore some of the essentials of effective communication, how to use communication to develop our relationships and personal skills and where we are going in the future.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding communication anchors, positive communication and rapport
  • Neuro-linguistic programming (NLP) – altering your perceptions & belief limitations
  • Building relationships – effective conversations, observing & recognising body language
  • Personal communication – psychology of personal image, what colours say about you.
  • Selling “Brand You” – anchoring new skills and interrupting old patterns
  • Improve presentation skills – voice quality, profiling and targeting your audience, self-knowledge and preparation for greater confidence
  • Positive Interactions – the psychology of conflict situations
  • Developing emotional responsibility and personal power
  • Communication Intelligence – communication for personal mastery, future pacing and ecology check
  • Creating a personal action plan

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Essential Assertiveness Skills (1 Day)

ALIGNED TO UNIT STANDARD ID 9506, NQF LEVEL 4, 4 CREDITS

The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • To explore the importance of self-confidence in business communication
  • Understanding the advantage of assertive behaviour compared to passive or aggressive behaviour
  • Identifying different types of assertive behaviour
  • Recognising the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage
  • To apply assertive communication with fellow workers
  • To role-play different assertive techniques to identify strengths and weaknesses
  • To create a productive work environment where positive and transparent assertive communication is valued

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Minute Taking For Meetings (1 Day)

ACCREDITED TO UNIT STANDARD ID 13934, NQF LEVEL 3, 4 CREDITS

The Minute Taking for Meetings workshop has been developed to prepare office professionals with the skills they need to be effective in running meetings and keeping accurate minutes.
WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • The purpose and objectives of minutes
  • Identifying different types of minutes
  • Planning and preparing communications prior to meetings
  • Producing a well-constructed agenda in the correct time frame.
  • Optimising resources
  • Preparing correct and sufficient equipment required to take minutes
  • Understand the importance of accurate recording and producing of concise minutes that reflect proceedings.
  • Distributing minutes to the correct list, different methods of distribution and the importance of keeping to a timeframe

Testimonials

I had a wonderful experience and learnt a lot. The facilitator is excellent in what she does. Keep it up!” ~ Mandisa Zondi (NBCRFI)

Everything was perfect” ~ Cebisile Zikalala (SEDA)

I thoroughly enjoyed the course and learnt a lot of valuable tools” ~ Tanja Lendowshy (Golder Associates)

The workshop was great and I personally acquired a lot of skills in minute taking” ~ Nomthandazo Shabangu (UNISA)

Excellent facilitator – the workshop was useful and I have learnt a lot” ~ Johanna Morulane (Department of Justice)

Excellent course and presenter. It exceeded my expectations” ~ Lena Dreyer (Vaal University of Technology)

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Negotiating For Results (2 Days)

ACCREDITED TO UNIT STANDARD ID 13948, NQF LEVEL 4, 5 CREDITS

The Negotiating for Results programme focuses on the techniques, structures and interpersonal communication skills necessary to increase the chances of a successful outcome to negotiations. The workshop takes a practical view, in part behavioural, but also technique driven. It will provide delegates who negotiate to go about their job with a heightened awareness that will allow them to use the appropriate techniques throughout their negotiations. It will also help them understand the other party’s point of view, how to act professionally throughout the negotiation process and to build on-going relationships with other party.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the need for negotiation skills in business
  • Identifying the characteristics of a good negotiator
  • Identifying individual negotiating styles
  • Knowing and applying the steps in the negotiation process
  • Explaining strategies that could be used in negotiation
  • Preparation – information gathering and goal setting
  • Developing communication skills essential to negotiate successfully
  • Gaining confidence – demonstrating persuasive and assertiveness techniques
  • Achieving the best deal/outcome possible

Testimonials

The course was presented very professionally and it was very informative. Thank you” ~ Glen Adriaanse (Department of Defence)

A very well organized and well executed training course. I learnt a lot” ~ Nomampondo Camane (Roche Products)

This course was fantastic – wonderful to have such a good facilitator” ~ Israel Kale (The Office Plant)

Keep it up, excellent course and very informative” ~ Nondumiso Mkhize (Roche Products)

I enjoyed the interaction with the trainer and the way the course was delivered. Excellent” ~ Bongani Mashiya (Virgin Atlantic Airways)

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Perfect Presentation Skills (2 Days)

ACCREDITED TO UNIT STANDARD ID 119472, NQF LEVEL 3, 5 CREDITS

The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and small audiences. The delegate will learn the skill of adapting to different audiences in varying presentation circumstances including formal presentations, meetings, interviews, negotiations, debating sessions and team presentations. The focus is on gaining skills through practical application of the theory and skills covered.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the characteristics of a good presenter
  • Overcoming the “Fear Factor”
  • Applying the presentation process from planning to question and answer sessions
  • Analysing the audience
  • Successful interaction with the audience, maintaining sound group dynamics.
  • Reinforcing the message – key words, pace, transitions, body language
  • Participating in/conducting formal meetings, discussions, debates and negotiations.
  • Using appropriate visual aids to enhance the presentation.
  • Drawing successful conclusions

Testimonials

I enjoyed the course thoroughly. It provided me with a lot of information that I will need for my future job. It raised my self-esteem” ~ Omar Farouk Amodjee (VWSA)

Excellent, interactive course. Rose, you are brilliant and very inspiring” ~ Roshanthi Govender (Vodacom)

This has been an enlightening course. Professionally handled, I learnt a lot” ~ Thomas Matjila (SAPS)

Thank you for a life changing course to equip us with the great tool” ~ Obakeng Tumisi (ATNS)

It really helped me very much. I had basic knowledge on presenting; this helped my confidence and filled many gaps. Thank you” ~ Karen Redelinghuys (UNISA)

Every aspect of personal development in presentation skills was addressed” ~ Cindy Wilson (Southern Sun Hotels and Resorts)

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Professional Report Writing Skills (2 Days)

ACCREDITED TO UNIT STANDARD ID 110023, NQF LEVEL 4, 6 CREDITS

The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use as executive decision-making tools, including validation in order to present credible reports for management evaluation.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Writing and improving the quality of business reports
  • Compiling reports to ensure that content and format are appropriate
  • Determining the focus of the report – deciding on correct content
  • How to select format and structure to meet the readers needs
  • Ensuring that the document sequence is logical and meaningful
  • Presenting information differently: text, graphs, tables, and diagrams
  • Organising and structuring a technical text appropriately
  • Presenting the same information in different ways

Testimonials

I was so impressed with the facilitator’s patience and interpersonal skills. She was well organized and gave a perfect presentation” ~ Yuletide Nkuna (Khuthele Projects)

Very Interesting, I’ll recommend the course to everyone” ~ Freda Ndaba (National Prosecuting Authority)

One of the best and most informative courses I have attended – thanks!” ~ Marelize Snyman (Telkom SA)

A very informative course – I really enjoyed it!” ~ Faizall Kassiem (Vodacom)

The course and information given was brilliant. The venue excellent!” ~ Judith Kay (Rand Mutual Assurance)

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Quality Customer Service (2 Days)

ALIGNED TO UNIT STANDARD ID 7789, NQF LEVEL 4, 8 CREDITS

The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Defining good service
  • Adapting a professional approach to clients
  • Communicating correctly with customers
  • Building customer relationships
  • Dealing with difficult clients
  • Analysing service levels
  • Personal accountability

testimonials

The course was very informative and eye opening”~ Pauline Choshane (Government Communications)

I learnt a lot about handling different customers and improving my own customer service skills” ~ Antoinette Dikotsi (Roche Products)

Everything was in order – my trainer was very open and friendly. I’m happy about that” ~ Benjamin Masola (Specialised Road Technologies)

The trainer was very good. Excellent” ~ Leonard Goeieman (AGB Nielsen)

Very happy with the outcome of the course. Felt that I improved my knowledge” ~ Janie Fouché (Royal Pack)

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Telephone Excellence (2 Days)

ALIGNED TO UNIT STANDARD ID 14348, NQF LEVEL 2, 3 CREDITS

The Telephone Excellence programme covers all key aspects of proper conduct and practices in the reception area, and equips front-line telephonists with the practical skills to operate productively and efficiently in this environment. This workshop is also designed to encourage new and experienced front-line staff to interact, and to discuss the challenges of their position, solve problems and enhance their motivation and commitment to this critically important role.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Employing effective telephone etiquette
  • Answering the telephone according to organisational standards
  • Processing incoming calls according to organisational standards
  • Processing outgoing calls according to organisational standards
  • Using the telephone effectively in a business environment
  • Importance of answering the call in a professional manner
  • Taking accurate messages and relaying effectively and timeously to the recipient
  • Transferring the calls and keeping the client informed of delays
  • Assisting customers with requests.
  • Improving communication skills, questioning and listening techniques.
  • Dealing with difficult callers

Testimonials

The course was fulfilling and relevant to my day to day work. I truly appreciate every moment”~- Poppy Phatshoane (SAMRO)

The course is brilliant and gave me an added advantage to my skills development” ~ Arshall Sampson (SASSETA)

I have enjoyed the course thoroughly. I have learnt how to conduct myself with telephone calls and how to handle the clients” ~ Lorraine Beck (SAMRO)

Open floor training session which helped us express ourselves. The facilitators knowledge of subject was far beyond excellent” ~ Tshepo Phele [Mmela Financial Services]

More Testimonials DOWNLOAD the full course outline.