The programme will be designed to improve the professionalism of the employees and achieve consistency of service levels in the Call Centre. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with clients in a professional and effective manner.
The Service Excellence training course will uplift the organisational excellence of Call Centre staff when dealing with clients. Delegates will understand how to professionally interact with clients and have a heightened awareness of people’s needs and expectations to reach the company values and achieve strong customer focus. The training can be integrated around the company vision and values so that the staff also focus and share the same vision.
WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!
- It’s all about people – customer needs and expectations
- Analysing service levels in the context of the customer
- Portrait of a Call Centre Agent
- The dimensions of service quality
- Evaluate your own customer service levels
Contact Us for the full course outline.