Telephone Excellence for the Office Professional (2 Days) | Training Courses | Kwelanga Training

What this course can do for you

 Importance of answering the call in a professional manner
 Portraying a polite and friendly image
 Taking accurate messages and relaying them
 Transferring calls and keeping the client informed of delays
 Making calls. Ways of finding telephone numbers.
 Assisting customers with requests.
 Finding out the purpose of the call, questioning techniques.
 Dealing with difficult callers

Aligned to SAQA’s Unit Standard 14348, NQF Level 2, Credits 3

References

“I learnt a lot from the professionals who are very good, keep it up” ~ Tebogo Matjila (Department of Labour)
“The course was fulfilling and relevant to my day to day work. I truly appreciate every moment”~- Poppy Phatshoane (SAMRO)
“The course is brilliant and gave me an added advantage to my skills development” ~ Arshall Sampson (SASSETA)
“I enjoyed the course thoroughly. I have learnt how to conduct myself with telephone calls and how to handle the clients” ~ Lorraine Beck (SAMRO)
“Open floor training session helped us to express ourselves. The facilitator’s knowledge of subject was far beyond excellent” ~ Tshepo Phele [Mmela Financial Services]

Public Course Dates 2013

JHB: 7-8 Feb; 9-10 May
PTA: 14-15 Mar; 13-14 Jun
CPT: 8-9 Apr
DBN: 18-19 Feb; 20-21 May

Cost

R3500 per person ex VAT

The Rate Includes:

 Training manuals
 Framed certificates for each delegate
 USB Memory stick with electronic resources
 Attendance register/evaluation forms
 Name cards and pens
 “Contact the Coach” – post course support

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