Telephone Excellence for the Office Professional (2 Days)
What this course can do for you
Importance of answering the call in a professional manner
Portraying a polite and friendly image
Taking accurate messages and relaying them
Transferring calls and keeping the client informed of delays
Making calls. Ways of finding telephone numbers.
Assisting customers with requests.
Finding out the purpose of the call, questioning techniques.
Dealing with difficult callers
Aligned to SAQA’s Unit Standard 14348, NQF Level 2, Credits 3
“I learnt a lot from the professionals who are very good, keep it up” ~ Tebogo Matjila (Department of Labour)
“The course was fulfilling and relevant to my day to day work. I truly appreciate every moment”~- Poppy Phatshoane (SAMRO)
“The course is brilliant and gave me an added advantage to my skills development” ~ Arshall Sampson (SASSETA)
“I enjoyed the course thoroughly. I have learnt how to conduct myself with telephone calls and how to handle the clients” ~ Lorraine Beck (SAMRO)
“Open floor training session helped us to express ourselves. The facilitator’s knowledge of subject was far beyond excellent” ~ Tshepo Phele [Mmela Financial Services]
Public Course Dates 2013
JHB: 7-8 Feb; 9-10 May
PTA: 14-15 Mar; 13-14 Jun
CPT: 8-9 Apr
DBN: 18-19 Feb; 20-21 May
R3500 per person ex VAT
The Rate Includes:
Framed certificates for each delegate
USB Memory stick with electronic resources
Attendance register/evaluation forms
Name cards and pens
“Contact the Coach” – post course support
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