Effective Telesales Techniques | Training Courses | Kwelanga Training

What this course can do for you

 Motivational profile: integrating personal values, needs and objectives to achieve productivity
 How to set objectives for your calls and plan the sales process
 The importance of knowing your product and services – inside out
 Presenting your product – creating a “box of benefits “
 Telephone skills and making contact with decision makers
 Improving your listening, questioning and explaining techniques
 Handling objections
 Closes – consolidating and confirming sales

References

“The training was good and the trainer great!” ~ Hannelie Botha (IRCA Global)
“The training was excellent, and the trainer was very professional and well prepared!” ~ Eduard Toerien (PSG Online)

Public Course Dates 2011

JHB: 14-15 November
PTA: [Dates to be confirmed]
CPT: 8-9 September and 29-30 November
DBN: 3-4 October

Cost

R3200 per person ex VAT

The Rate Includes:

 Training manuals
 Framed certificates for each delegate
 USB Memory stick with electronic resources
 Attendance register/evaluation forms
 Name cards and pens
 “Contact the Coach” – post course support

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