Conflict Resolution(1 Day)

What this course can do for you

 Understand the main sources of conflict
 Analyse and understand the nature of conflicts
 Describing appropriate techniques to manage conflict
 Implementing skills and strategies to manage and resolve conflict
 Develop the confidence to tackle conflict effectively
 Developing the attributes of a good conflict leader

Aligned to SAQA’s Unit Standard 114226, NQF Level 5, Credits 8

References

“The training helped me understand the importance of teamwork and its attitude towards the flow of personal and professional growth.” ~ Edlynne Williams (AGB Nielsen)
“I would recommend this course to all as it is an eye-opener in seeing others’ perspectives!” ~ Manana Bosilong (Export Credit Insurance Corporation)
“This course was excellent and came at the right time!” ~ Lauren Smith (Alexander Forbes)
“I really enjoyed this course! The facilitator was amazing, friendly and approachable.” ~ Andiswa Ndlovu (Construction Industry Development Board)
“This was an excellent course. Great role play and analysis.” ~ Ashley Reddy (Tasima)

Public Course Dates 2012

JHB: 8 Feb, 9 May
PTA: 30 mar, 20 June
CPT: 11 Jan, 11 Apr
DBN: 18 Jan, 18 Apr

Cost

R1900 per person ex VAT

The Rate Includes:

 Training manuals
 Framed certificates for each delegate
USB Memory stick with electronic resources
 Attendance register/evaluation forms
 Name cards and pens
 “Contact the Coach” – post course support

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