Quality Customer Service (2 Days) | Training Courses | Kwelanga Training

What this course can do for you

 Defining good service
 Adapting a professional approach to clients
 Communicating correctly with customers
 Building customer relationships
 Dealing with difficult clients
 Analysing service levels
 Personal accountability

Aligned to SAQA’s Unit Standard ID 7789, NQF Level 4, Credits 8

References

“Everything was in order – my trainer was very open and friendly. I’m happy about that” — Benjamin Masola (Specialised Road Technologies)
“The trainer was very good. Excellent” — Leonard Goeieman (AGB Nielsen)
“Very happy with the outcome of the course. Felt that I improved my knowledge” — Janie Fouché (Royal Pack)
“The course was very informative and eye opening” — Pauline Choshane (Government Communications)
“I learnt a lot about handling different customers and improving my own customer service skills” – Antoinette Dikotsi (Roche Products)

Public Course Dates 2012

JHB: 19-20 Mar, 19-20 June
PTA: 9-10 Feb, 10-11 May
CPT: 20-21 Feb, 21-22 May
DBN: 19-20 Jan, 19-20 Apr

Cost

R3500 per person ex VAT

The Rate Includes:

 Training manuals
 Framed certificates for each delegate
 USB Memory stick with electronic resources
 Attendance register/evaluation forms
 Name cards and pens
 “Contact the Coach” – post course support

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