Training Courses

Structured Communication Programmes

Brilliant Business Writing Skills (2 Days)

ACCREDITED TO UNIT STANDARD ID 12153, NQF LEVEL 4, 5 CREDITS

The programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written letters and other texts that are specific to a business environment. The programme will enable learners to recognise and effectively apply modern textual conventions.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understand the purpose of effective business writing
  • Improve writing through clear communication
  • Plan writing and collect relevant information
  • Identify texts specific to a particular business function
  • Identifying the key audience
  • Checking information for accuracy, bias and stereotyping
  • Using plain, up-to-date language in business documents
  • Identify effective information transfer – style and tone
  • Drafting and editing of business documents
  • Checking for accuracy and factual correctness
  • Using appropriate grammar

Testimonials

Brilliant course. It will definitely add value in my day to day business conduct” Absolom Mfumadi (W&RSETA)

Thank you for the excellent course! The course facilitator was great!” ~ Botshelo Khumalo (Momentum)

A very informative and helpful course. The content was relevant and questions encouraged” ~ Mariley Liebenberg (St Joseph’s Care and Support Trust)

I am equipped with info, grammar and business writing. Good work and well done” ~ Prudence Phooko (High Commission of Namibia)

Thank you! Excellent course. Proud of my certificate and thanks for the memory stick” ~ Annerita Muller (SA Express Airways)

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Communication Intelligence (2 Days)

ALIGNED TO UNIT STANDARD ID 8968, NQF LEVEL 3, 5 CREDITS

Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase of pace, the complex choices we have to make and the range of communication channels available we have to access new and smarter ways of communicating, as our lives become more multi-dimensional, so too must our communication become more intelligent and intuitive.

Through communication and presentation fundamentals combined with Neuro Linguistic Programming, Image psychology, Emotional Intelligence theory and Quantum Mechanics basics, this programme will explore some of the essentials of effective communication, how to use communication to develop our relationships and personal skills and where we are going in the future.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding communication anchors, positive communication and rapport
  • Neuro-linguistic programming (NLP) – altering your perceptions & belief limitations
  • Building relationships – effective conversations, observing & recognising body language
  • Personal communication – psychology of personal image, what colours say about you.
  • Selling “Brand You” – anchoring new skills and interrupting old patterns
  • Improve presentation skills – voice quality, profiling and targeting your audience, self-knowledge and preparation for greater confidence
  • Positive Interactions – the psychology of conflict situations
  • Developing emotional responsibility and personal power
  • Communication Intelligence – communication for personal mastery, future pacing and ecology check
  • Creating a personal action plan

DOWNLOAD the full course outline.

Essential Assertiveness Skills (1 Day)

ALIGNED TO UNIT STANDARD ID 9506, NQF LEVEL 4, 4 CREDITS

The programme is a one-day workshop designed to explore the delegates’ interpersonal skills which enhance the ability to communicate successfully with clients and peers alike. The course offers tools and techniques for developing and improving confidence through assertiveness skills in the work environment.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • To explore the importance of self-confidence in business communication
  • Understanding the advantage of assertive behaviour compared to passive or aggressive behaviour
  • Identifying different types of assertive behaviour
  • Recognising the importance of adapting to different situations where assertive behaviour will be to the person’s and organisation’s advantage
  • To apply assertive communication with fellow workers
  • To role-play different assertive techniques to identify strengths and weaknesses
  • To create a productive work environment where positive and transparent assertive communication is valued

DOWNLOAD the full course outline.

Minute Taking For Meetings (1 Day)

ACCREDITED TO UNIT STANDARD ID 13934, NQF LEVEL 3, 4 CREDITS

The Minute Taking for Meetings workshop has been developed to prepare office professionals with the skills they need to be effective in running meetings and keeping accurate minutes.
WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • The purpose and objectives of minutes
  • Identifying different types of minutes
  • Planning and preparing communications prior to meetings
  • Producing a well-constructed agenda in the correct time frame.
  • Optimising resources
  • Preparing correct and sufficient equipment required to take minutes
  • Understand the importance of accurate recording and producing of concise minutes that reflect proceedings.
  • Distributing minutes to the correct list, different methods of distribution and the importance of keeping to a timeframe

Testimonials

I had a wonderful experience and learnt a lot. The facilitator is excellent in what she does. Keep it up!” ~ Mandisa Zondi (NBCRFI)

Everything was perfect” ~ Cebisile Zikalala (SEDA)

I thoroughly enjoyed the course and learnt a lot of valuable tools” ~ Tanja Lendowshy (Golder Associates)

The workshop was great and I personally acquired a lot of skills in minute taking” ~ Nomthandazo Shabangu (UNISA)

Excellent facilitator – the workshop was useful and I have learnt a lot” ~ Johanna Morulane (Department of Justice)

Excellent course and presenter. It exceeded my expectations” ~ Lena Dreyer (Vaal University of Technology)

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Negotiating For Results (2 Days)

ACCREDITED TO UNIT STANDARD ID 13948, NQF LEVEL 4, 5 CREDITS

The Negotiating for Results programme focuses on the techniques, structures and interpersonal communication skills necessary to increase the chances of a successful outcome to negotiations. The workshop takes a practical view, in part behavioural, but also technique driven. It will provide delegates who negotiate to go about their job with a heightened awareness that will allow them to use the appropriate techniques throughout their negotiations. It will also help them understand the other party’s point of view, how to act professionally throughout the negotiation process and to build on-going relationships with other party.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the need for negotiation skills in business
  • Identifying the characteristics of a good negotiator
  • Identifying individual negotiating styles
  • Knowing and applying the steps in the negotiation process
  • Explaining strategies that could be used in negotiation
  • Preparation – information gathering and goal setting
  • Developing communication skills essential to negotiate successfully
  • Gaining confidence – demonstrating persuasive and assertiveness techniques
  • Achieving the best deal/outcome possible

Testimonials

The course was presented very professionally and it was very informative. Thank you” ~ Glen Adriaanse (Department of Defence)

A very well organized and well executed training course. I learnt a lot” ~ Nomampondo Camane (Roche Products)

This course was fantastic – wonderful to have such a good facilitator” ~ Israel Kale (The Office Plant)

Keep it up, excellent course and very informative” ~ Nondumiso Mkhize (Roche Products)

I enjoyed the interaction with the trainer and the way the course was delivered. Excellent” ~ Bongani Mashiya (Virgin Atlantic Airways)

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Perfect Presentation Skills (2 Days)

ACCREDITED TO UNIT STANDARD ID 119472, NQF LEVEL 3, 5 CREDITS

The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and small audiences. The delegate will learn the skill of adapting to different audiences in varying presentation circumstances including formal presentations, meetings, interviews, negotiations, debating sessions and team presentations. The focus is on gaining skills through practical application of the theory and skills covered.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the characteristics of a good presenter
  • Overcoming the “Fear Factor”
  • Applying the presentation process from planning to question and answer sessions
  • Analysing the audience
  • Successful interaction with the audience, maintaining sound group dynamics.
  • Reinforcing the message – key words, pace, transitions, body language
  • Participating in/conducting formal meetings, discussions, debates and negotiations.
  • Using appropriate visual aids to enhance the presentation.
  • Drawing successful conclusions

Testimonials

I enjoyed the course thoroughly. It provided me with a lot of information that I will need for my future job. It raised my self-esteem” ~ Omar Farouk Amodjee (VWSA)

Excellent, interactive course. Rose, you are brilliant and very inspiring” ~ Roshanthi Govender (Vodacom)

This has been an enlightening course. Professionally handled, I learnt a lot” ~ Thomas Matjila (SAPS)

Thank you for a life changing course to equip us with the great tool” ~ Obakeng Tumisi (ATNS)

It really helped me very much. I had basic knowledge on presenting; this helped my confidence and filled many gaps. Thank you” ~ Karen Redelinghuys (UNISA)

Every aspect of personal development in presentation skills was addressed” ~ Cindy Wilson (Southern Sun Hotels and Resorts)

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Professional Report Writing Skills (2 Days)

ACCREDITED TO UNIT STANDARD ID 110023, NQF LEVEL 4, 6 CREDITS

The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use as executive decision-making tools, including validation in order to present credible reports for management evaluation.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Writing and improving the quality of business reports
  • Compiling reports to ensure that content and format are appropriate
  • Determining the focus of the report – deciding on correct content
  • How to select format and structure to meet the readers needs
  • Ensuring that the document sequence is logical and meaningful
  • Presenting information differently: text, graphs, tables, and diagrams
  • Organising and structuring a technical text appropriately
  • Presenting the same information in different ways

Testimonials

I was so impressed with the facilitator’s patience and interpersonal skills. She was well organized and gave a perfect presentation” ~ Yuletide Nkuna (Khuthele Projects)

Very Interesting, I’ll recommend the course to everyone” ~ Freda Ndaba (National Prosecuting Authority)

One of the best and most informative courses I have attended – thanks!” ~ Marelize Snyman (Telkom SA)

A very informative course – I really enjoyed it!” ~ Faizall Kassiem (Vodacom)

The course and information given was brilliant. The venue excellent!” ~ Judith Kay (Rand Mutual Assurance)

More Testimonials DOWNLOAD the full course outline.

Quality Customer Service (2 Days)

ALIGNED TO UNIT STANDARD ID 7789, NQF LEVEL 4, 8 CREDITS

The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Defining good service
  • Adapting a professional approach to clients
  • Communicating correctly with customers
  • Building customer relationships
  • Dealing with difficult clients
  • Analysing service levels
  • Personal accountability

testimonials

The course was very informative and eye opening”~ Pauline Choshane (Government Communications)

I learnt a lot about handling different customers and improving my own customer service skills” ~ Antoinette Dikotsi (Roche Products)

Everything was in order – my trainer was very open and friendly. I’m happy about that” ~ Benjamin Masola (Specialised Road Technologies)

The trainer was very good. Excellent” ~ Leonard Goeieman (AGB Nielsen)

Very happy with the outcome of the course. Felt that I improved my knowledge” ~ Janie Fouché (Royal Pack)

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Telephone Excellence (2 Days)

ALIGNED TO UNIT STANDARD ID 14348, NQF LEVEL 2, 3 CREDITS

The Telephone Excellence programme covers all key aspects of proper conduct and practices in the reception area, and equips front-line telephonists with the practical skills to operate productively and efficiently in this environment. This workshop is also designed to encourage new and experienced front-line staff to interact, and to discuss the challenges of their position, solve problems and enhance their motivation and commitment to this critically important role.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Employing effective telephone etiquette
  • Answering the telephone according to organisational standards
  • Processing incoming calls according to organisational standards
  • Processing outgoing calls according to organisational standards
  • Using the telephone effectively in a business environment
  • Importance of answering the call in a professional manner
  • Taking accurate messages and relaying effectively and timeously to the recipient
  • Transferring the calls and keeping the client informed of delays
  • Assisting customers with requests.
  • Improving communication skills, questioning and listening techniques.
  • Dealing with difficult callers

Testimonials

The course was fulfilling and relevant to my day to day work. I truly appreciate every moment”~- Poppy Phatshoane (SAMRO)

The course is brilliant and gave me an added advantage to my skills development” ~ Arshall Sampson (SASSETA)

I have enjoyed the course thoroughly. I have learnt how to conduct myself with telephone calls and how to handle the clients” ~ Lorraine Beck (SAMRO)

Open floor training session which helped us express ourselves. The facilitators knowledge of subject was far beyond excellent” ~ Tshepo Phele [Mmela Financial Services]

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Business Value Programmes

Service Excellence For Call Centre Agents (2 Days)

The programme will be designed to improve the professionalism of the employees and achieve consistency of service levels in the Call Centre. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with clients in a professional and effective manner.

The Service Excellence training course will uplift the organisational excellence of Call Centre staff when dealing with clients. Delegates will understand how to professionally interact with clients and have a heightened awareness of people’s needs and expectations to reach the company values and achieve strong customer focus. The training can be integrated around the company vision and values so that the staff also focus and share the same vision.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • It’s all about people – customer needs and expectations
  • Analysing service levels in the context of the customer
  • Portrait of a Call Centre Agent
  • The dimensions of service quality
  • Evaluate your own customer service levels

DOWNLOAD the full course outline.


Emotional Intelligence (2 Days)

ALIGNED TO UNIT STANDARD ID 252031, NQF LEVEL 5, 4 CREDITS

It is said that IQ gets you through school but EQ gets you through life. In today’s business environment, managers are required to be coaches, leadership skills are needed at every level and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people you manage, in terms of motivation, behaviour and performance potential.

Emotional intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions. This workshop teaches the basis of emotional intelligence and gives guidelines on applying the theories in everyday situations that arise when working with people.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understand the concept of emotional intelligence and how this impacts on leadership
  • Analyse the relationship between emotional intelligence and self-awareness
  • Analyse the relationship between emotional intelligence and self-management
  • Analyse the relationship between emotional intelligence and social awareness
  • Apply techniques for responding to situations in an emotionally intelligent manner
  • Analysing the impact of emotional intelligence on life and work interactions
  • Evaluating own level of emotional intelligence in order to determine developmental areas

Testimonials

“The course is very relevant and informative” ~ Makonko De Villiers (Teba Bank)
“This is a course well worth doing and I would recommend it to others” ~ Jaco Ferreira (SARS)
“I think this was a brilliant course. I have learnt so much” ~ Zanele Molobi (Trudon)
“The course has given me a great deal of knowledge and equipped me to positively change my work & home environment” ~ Patricia Hilly (Royal Swaziland Sugar Corp)

More Testimonials DOWNLOAD the full course outline.

Finance for Non-Financial Managers (2 Days)

ALIGNED TO UNIT STANDARD ID 117156, NQF LEVEL 4, 3 CREDITS

The programme is designed to provide Non Financial Managers with a better understanding of the dynamics involved in financial management and to equip them with practical experience. Delegates will be given the ability to interpret financial statements and use the information to make a financial decision. The workshop will benefit any businessperson involved in finance requiring a theoretical understanding and practical application of financial tools, techniques, procedures and terminology.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understand the importance of financial management
  • Identify, solve problems and make financial decisions
  • Understand basic accounting principles and concepts
  • Analyse the elements of an income and expenditure statement
  • Analyse the elements of a balance sheet
  • Be able to compile a personal assets and liabilities statement

DOWNLOAD the full course outline.

People Management and Leadership (3 Days)

ACCREDITED TO UNIT STANDARD ID 14667, NQF LEVEL 4, 10 CREDITS

The aim of the People Management workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designed to enhance and build on your current leadership abilities. It will help all managers and leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance. Leadership is built on solid management skills. This foundation provides the essentials necessary for supporting and sustaining your management qualities and performances. Maintaining a balance between achieving results and developing your people is the key to successful management. This workshop increases your awareness of your current leadership style and abilities. You will also appreciate the impact your leadership style has on those who work with you. The course then provides you with a tool-kit of ideas to increase your leadership skills back in the workplace.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Explore management principals required to run a successful business
  • Planning, setting objectives and the benefits of good organisational skills
  • Organising resources to match the task objectives
  • Maintaining control – monitoring and assessing
  • Developing your leadership style
  • Empowering yourself by perfecting your management skills
  • Improving problem solving and decision making skills
  • Developing people skills – maximising effective communication
  • Leading successful teams – motivation and the importance of trust
  • Implementing skills and strategies to manage and resolve conflict

Testimonials

“It was one of the best courses I have ever been on” ~ Margaret Bosch (Robor Open Section)
“Brilliant job – I would recommend this training to any manager” ~ Josephine Mtshweni (Bidair services)
“The course provides practical tips which can actually be implemented in the workplace; gets you thinking of your current team dynamics and ways in which this can be improved” ~ Cheronne van Rensburg (Grandslots)
“The course was very informative and was presented with ease and confidence” ~ Sylvia Isaacs (Dept: Water Affairs & Forestry)
“This has been the best course ever. Exciting, educating and two way communication” ~ Anil Heeralall (DHL Global Forwarding)

More Testimonials DOWNLOAD the full course outline.

Professional Skills for Executive Secretaries and PA’s (2 Days)

ALIGNED TO UNIT STANDARD ID 110021, NQF LEVEL 4. 6 CREDITS

Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Executive Secretaries and PA’s workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Develop a highly professional image and attitude
  • Grow your interpersonal relationships by communicating clearly and concisely
  • Understand cultural and communication barriers and how to overcome them
  • Manage time to improve efficiency
  • Exceed client’s needs and expectations
  • Help create systems that streamline processes and improve record maintenance and filing
  • Arrange all travel arrangements and itineraries
  • Ensure that you take ownership of yourself, your job and your future

DOWNLOAD the full course outline.

Project Management Fundamentals (3 Days)

ALIGNED TO UNIT STANDARD ID 120372, NQF LEVEL 4, 5 CREDITS

All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers. Whilst you may not manage specific projects it is important that you understand both the technical and managerial aspects of project management. This will ensure that you and your organisation can make an informed contribution to the projects and can monitor implementation and outcomes.

Project management requires special knowledge and skills. Many projects are cancelled before they are completed. Many are completed late and cost well over their original estimates. And, of the rare few which are completed, on-time and within budget, many do not meet the needs of the project stakeholders. It is essential that effective project managers develop the organisational and interpersonal skills needed to manage a project from the strategic stage through to completion. Upon completion of this course you will be able to start operating in a project environment by understanding the terminology used in a project management environment. You’ll also be able to interpret and explain the fundamental concepts of project management.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • To understand the nature of a project
  • To adapt to the differing nature and to utilize application of project management
  • Understanding of types of structures involved within a project environment
  • The application of organisation structures
  • The application of organisation structures
  • Understanding and applying roles and responsibilities of Project Sponsors, Project Managers, Project Members and stakeholders
  • An in depth understanding of all major processes and activities within project management
  • To be competent to start operating in a project environment by understanding the terminology used in a Project Management environment
  • To be able to interpret and explain the fundamental concepts of project management
  • Create and sustain focused and motivated teams
  • Solve problems, identify solutions and apply corrective action steps
  • Effective communication, working successfully with the project team
  • How to successfully complete the project by risk management and control procedures

Testimonials

“Very informative and well presented” ~ Kelly Wilson (Dawn HR Solutions)
“This course was very fruitful and provided more insight and preparation for future projects” ~ C.M. Ndaba (SAPS)
“Impressed with the evaluation throughout” ~ Edwin Selera (Telecom Distribution)
“I enjoyed my training, the facilitator was very good and understandable” ~ Johannes Machaba (City of Johannesburg)

More Testimonials DOWNLOAD the full course outline.

Supervisory Skills for Team Leaders (2 Days)

ALIGNED TO UNIT STANDARD ID 242821, NQF LEVEL 4, 6 CREDITS

The purpose of the Supervisory Skills for Team Leaders workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required standards. The course grows an understanding of responsible leadership and high performance leadership of teams. It is understood by most leaders that effective management is a prerequisite to being viewed as a great leader and because of the dynamics of the South African market, the focus on leadership has intensified from an interest to a need.

This two-day workshop increases your awareness of your current supervisory style and abilities. You will understand organisational requirements to apply management by objectives. The course then provides you with a tool-kit of ideas to increase your supervisory skills back in the workplace.

This Supervisory Skills workshop is designed to help all supervisors/team leaders develop the essential skills to influence and motivate their staff to achieve exceptional performance.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • To understand the role of a team leader
  • To understand the purpose and power of the team
  • To obtain commitment of the team by contracting
  • To monitor the achievement of team objectives.
  • To apply performance management tasks
  • To enhance interpersonal skills within the context of a management framework
  • To highlight tasks required of supervisors
  • To assist supervisors and team leaders in ensuring that their teams meet the organisation’s standards
  • To expose delegates to practical situations that occur in the workplace

Testimonials

“The course has given a renewed interest in improving my leadership skills and creating a positive work environment.” ~ Anelie van der Merwe (Unison Communications)
“This course has added great value to me personally. I’m confident that I will be a great leader to my team” ~ Sibongile Tshabalala (Interwaste)
“The course was informative and relevant to my work” ~ Charity Matlou (Department of Justice)

More Testimonials DOWNLOAD the full course outline.

Employee Management Programmes

Understanding the Disciplinary Process (1 Day)

ALIGNED TO UNIT STANDARDS ID 11286, NQF LEVEL 5, 8 CREDITS

This programme gives delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator and conducting a disciplinary hearing as a Chairperson. This workshop will allow delegates to investigate the challenges they are facing regarding the implementation of disciplinary action, and to act on it with the correct procedure and preparation. The programme will also allow delegates to conduct hearings and to administer disciplinary principles in a fair and consistent manner.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the reason for progressive discipline in the workplace
  • Understand the purpose and implementation of a Disciplinary code
  • Prepare, investigate and formulate the appropriate charges for a disciplinary hearing
  • Help collect and prepare evidence in a hearing
  • Understand the responsibilities of an initiator before, during and after a hearing
  • Help with preparing and questioning of witnesses
  • Understanding the purpose of the Chairperson
  • Learn how to conduct and manage the hearing
  • Learn how to take a decision as to sanction
  • Understanding the documentation process of the hearing

DOWNLOAD the full course outline.

Chairing Disciplinary Hearings

ALIGNED TO UNIT STANDARD ID 10985, NQF LEVEL 6, 5 CREDITS

This Charing Disciplinary Hearings programme gives the delegates the knowledge and understanding of conducting a disciplinary hearing as a chair person. This workshop will allow delegates to conduct hearings and to administer disciplinary principles in a fair and consistent manner.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the purpose of the chairperson
  • Understand the laws of evidence and how it is applied in a disciplinary hearing
  • Understand the roles and responsibilities of all parties in the disciplinary hearing
  • Learn how to conduct and manage the hearing
  • Learn how to Take a decision as to sanction
  • Understanding the documentation process of the hearing

DOWNLOAD the full course outline.

Coaching & Mentoring For Performance (2 Days)

A SPECIALISED KWELANGA TRAINING INTERVENTION FACILITATED BY QUALIFIED BUSINESS AND EXECUTIVE COACHES

Organisational change management, employee motivation and development, and developing leadership and emotional intelligence competencies are crucial success factors for individuals and organisations in an aggressive 21 Century business environment. Coaching trends are not only challenging individuals to develop and manage themselves but are becoming an integral part of productive performance and accelerated learning. Coaching can help in career progression, strategic planning, skills development, employment equity and in building relationships and leadership potential. Many people at every level of the organisation can facilitate coaching processes and initiatives, producing a positive developmental culture within the organisation.

Providing mentoring is vital for junior management to have a role model who can guide their leadership and management development as well as imparting life skills. This interactive and practical two day course will equip you with the skills to manage and develop coaching and mentoring skills for yourself and others in your organisation and will involve you from both the coach and coachee perspective.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understand and apply the principles of coaching and mentoring
  • Develop and practice key coaching and mentoring skills
  • Build positive relationships through coaching that support and empower individuals
  • Set up coaching and mentoring programmes and plans to develop capability and motivation
  • Conduct coaching sessions using well recognised coaching approaches and models
  • Enhance your organisations effectiveness in focusing development on its key resource
  • Enable internal coaching through change

Testimonials

“It gave me a great understanding of the process of coaching. I feel that I can now begin coaching. Cannot wait!” Greg Naicker (National Customer Care Manager, Mix Telematics)

“This course exceeded my expectations.” Tebogo Phiri (Sales Manager, McCarthyVW)

“I enjoyed the practical application and the way the facilitator unpacked the course content.” Sipho Tulula (Site Design Engineer, Huawei Technologies)

“A great learning experience with a lot of skills acquired to use in my organisation.” Ryno Taljaard (BI Specialist, Mix Telematics)

More Testimonials DOWNLOAD the full course outline.

Competency Based Interviewing Skills (1 Day)

ALIGNED TO UNIT STANDARD ID 15234, NQF LEVEL 5, 3 CREDITS

The Competency Based Interviewing Skills programme is a one-day workshop which aims to assist in selecting qualified, successful candidates. Managers will be equipped with current interviewing skills to make their transition from ‘doer’ to ‘manager’ more successful and less stressful. This course will assist to examine your role in building a successful and productive team through proper recruiting, interviewing and hiring practices. You will learn to practice competency based selection techniques that reinforce the importance of relating the interview to the specific job requirements.

“Don’t interview, search for an inner view.’

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • To learn a systematic and legal approach for evaluating applicants
  • Documenting staff selection procedures
  • Develop accurate and complete job analyses
  • Advertising for shortlist candidates for selection interview
  • Thoroughly review employment applications by developing pre-selection matrices
  • Planning and conducting behaviour based interviews and selection techniques
  • Control the interview
  • Making effective and legally defensible evaluation and hiring decisions
  • Conclude contract with successful candidate and notifying unsuccessful candidates of the result

DOWNLOAD the full course outline.

Initiating A Disciplinary Hearing (1 Day)

ALIGNED TO UNIT STANDARD ID 11286, NQF LEVEL 5, 8 CREDITS

INTRODUCTION

This Initiating Disciplinary Hearings programme gives the delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator. This workshop will allow delegates to investigate the challenges they are facing regarding the implementation of disciplinary action, and to act on it with the correct procedure and preparation.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understanding the Reason for Progressive discipline in the workplace
  • Understand the purpose and implementation of a Disciplinary code
  • Prepare, investigate and formulate the appropriate charges for a disciplinary hearing.
  • Help identify and deal with disciplinary matters at the on set
  • Identify the difference between Misconduct and Poor Performance
  • Help collect and prepare evidence in a hearing
  • Understand the responsibilities of an initiator before, during and after a hearing
  • Help with preparing and questioning of witnesses

DOWNLOAD the full course outline.

Managing Poor Work Performance (1 Day)

A SPECIALISED KWELANGA TRAINING INTERVENTION FACILITATED BY OUR LABOUR LAW SPECIALIST

INTRODUCTION

The purpose of this programme is to explain the difference between issues relating to Ill Health, In Capacity and Poor Work Performance in the workplace. Delegates will learn to determine whether they are dealing misconduct or performance related issues and then which route to follow to address the issues correctly.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Identify the difference between Misconduct and Poor Performance
  • Learn how to differentiate between Ill health, Incapacity and Poor work performance
  • Learn how to deal with issues relating to substance abuse in the workplace
  • Learn how to manage and control Absenteeism
  • Understand the consultative process to be followed when dealing with Poor work performance

DOWNLOAD the full course outline.

Performance Management Skills (2 Days)

A SPECIALISED KWELANGA TRAINING INTERVENTION

INTRODUCTION

Performance Management means creating both competence and growth for employees. Effective Performance Management incorporates a series of on-going assessments, processes and activities that encourage growth and measure progress in attaining objectives.

Good Performance Management focuses on developing others. This workshop will help in assessing performance and making decisions to develop the performance of others. Managing performance comes with greater responsibility for the work output and progress of others. Following the process will help you grow the skill to evaluate others.

Identifying areas that require either correction of performance or development of skills is crucial to a productive workforce. Management at all levels need to be able to coach and counsel towards desired outcomes in order to prevent formal disciplinary steps.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • To enhance leadership strengths by understanding performance management strategies
  • Delivering honest, ongoing, ethical and fair reviews
  • Solving typical performance management issues
  • Knowing when to access HR support and tools
  • Creating a personal development plan to help you grow your performance management skills
  • Evaluate your performance management skills
  • Recognising guidelines for applying performance management strategies

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Corporate Life Skills

Conflict Management (1 Day)

ALIGNED TO UNIT STANDARD ID 114226, NQF LEVEL 5, 8 CREDITS

The programme is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Understand the main sources of conflict
  • Analyse and understand the nature of conflicts
  • Describing appropriate techniques to manage conflict
  • Implementing skills and strategies to manage and resolve conflict
  • Develop the confidence to tackle conflict effectively
  • Developing the attributes of a good conflict leader
  • Handling customer complaints

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Managing Time for Results (1 Day)

ACCREDITED TO UNIT STANDARD ID 14242, NQF LEVEL 2, 4 CREDITS

The Managing Time for Results programme gives delegates the skills to analyse their personal and team time problems, and to choose and implement solutions which suit their positions and work-styles. This workshop will allow delegates to examine their time management and to select and implement solutions which will assist them in meeting work and personal deadlines.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Planning proactively using time management tools
  • Drawing up and implementing time efficient work plans, daily action plans and diary management
  • Increasing productivity by overcoming procrastination
  • Motivation and productivity
  • Organise, manage and prioritise in terms of urgency and importance
  • The principle of balance between all life aspects to create time and optimize one’s life
  • Planning and following a work schedule and making amendments made where necessary

Testimonials

“The course was excellent and I know how I am going to work differently to achieve maximum results.” ~ Tshidi Khumalo (Smollan Group)
“Excellent course, excellent facilitator” ~ Brenda Roskruge (AME Africa)
“I found the course to be very informative and interesting” ~ June Ross (Deloitte)
“Excellent facilitating skills and good practical examples” ~ Nonkqubela Bantubani (MRC)
“The presentation of the course was excellent and relevant to us – thank you!” ~ Thabisile Memela (Department of Water and Forestry)
“You were brilliantly Exceptional! You impacted greatly on me today, and for the REST of my life! Thank You!” ~ Chrislene Naidoo (UNICEF)

More Testimonials DOWNLOAD the full course outline.

Performance through Personal Mastery (2 Days)

ALIGNED TO UNIT STANDARD ID 13912, NQF LEVEL 3, 5 CREDITS

Personal and Professional Mastery is the key issue in future individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge of themselves to understand, motivate and manage people often within situations of conflict and interpersonal differences. This interactive workshop teaches the key principles of success and productivity through personal mastery practice, using skills and steps that need to be consistently applied to positively change personal performance and that of others.

The knowledge can transform personal and working environments to create successful organisations and the people within them and can be used in a personal way or as an aspect of organisational growth and development. This motivational workshop explores life success processes and combines management and leadership theory and practice with elements of personal mastery philosophy, assertiveness, emotional intelligence and life coaching.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Demonstrate knowledge and understanding of self to strengthen performance
  • Understand the principles of creating personal power and self-mastery
  • Build a personal development plan for performance through the right thought, belief and action
  • Identify your role, purpose and value within the organisation
  • Deal with conflict and interpersonal differences through assertiveness
  • Motivate staff and promote teamwork through positive attitudes and environments
  • Apply the principles of success in a practical business context
  • Transform personal vision by understanding team dynamics
  • Develop a plan of action to enhance organisational performance

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Problem Solving & Decision Making (2 Days)

This program has been developed in the UK and is based on international best practice

Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, your facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), you can expand the range of solutions available to you.

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.

The programme is designed to identify problems and to make responsible decisions. The main focus is on the workplace, although the same principles can be used elsewhere. Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable challenges which are part of any business process.

WHAT THIS COURSE CAN DO FOR YOU BOOK NOW!

  • Increase awareness of problem solving steps and problem solving tools
  • Distinguish root causes from symptoms to identify the right solution for the right problem
  • Thinking outside the box – working towards creative solutions
  • Understand the top ten rules of good decision-making
  • Develop the confidence to tackle problems efficiently and effectively
  • Identifying your own problem solving and decision making style

DOWNLOAD the full course outline.