Training Courses
Kwelanga Training provides Business Skills courses specialising in Corporate and Government Training. Our comprehensive programmes provide business training solutions for office professionals in the following skills:
Business Value Programmes
People Management and Leadership (3 Days)
The People Management and Leadership training course is developed to help delegates in a management and leadership positions develop the essential skills they need to influence and motivate their staff to achieve exceptional performance.
Project Management Fundamentals (3 Days)
All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers.
Whilst you may not manage specific projects it is important that you understand both the technical and managerial aspects of project management. This will ensure that you and your organisation can make an informed contribution to the projects and can monitor implementation and outcomes.
Upon completion of this course you will be able to start operating in a project environment by understanding the terminology used in a project management environment. You’ll also be able to interpret and explain the fundamental concepts of project management.
Emotionally Intelligent Leadership (2 Days)
It is said that IQ gets you through school but EQ gets you through life. In today’s business environment, managers are required to be coaches, leadership skills are needed at every level and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people you manage, in terms of motivation, behaviour and performance potential.
Supervisory Skills (2 Days)
This Supervisory Skills workshop is designed to help all supervisors develop the essential skills to influence and motivate their staff to achieve exceptional performance. It also will grow the delegates’ confidence in presentation skills as well their ability to write accurate up-to-date communication, so giving them the professional edge.
Quality Customer Service (2 Days)
The Customer Service skills training course is developed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
Problem Solving and Decision Making
Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, your facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), you can expand the range of solutions available to you.
If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.
Corporate Life Skills
Essential Assertiveness (1 Day)
The Essential Assertiveness Skills training course is developed to explore and improve interpersonal skills enhancing the ability to communicate successfully in business.
Business Image and Corporate Etiquette (1 Day)
The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of different cultures and diversity. Business and social etiquette is our behaviour, interactions and understanding of others and contributes to the professional image and perceptions of an individual and company.
Time Management (1 Day)
The Time Management skills training course gives delegates the skills to analyse their time management challenges and to select and implement solutions which suit their business positions and work-styles.
Stress Solutions @ Work (1 Day)
The Stress Solutions @ Work training course explores the many facets of stress offering effective and practical stress management and plans of actions in business and personal scenarios.
Managing Conflict in the Workplace (1 Day)
Managing Conflict in the Workplace is developed to identify and manage triggers that lead to a breakdown in communication and an escalation in conflict.
Cultural Diversity (1 Day)
Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more.
Structured Business Communication
Brilliant Business Writing (2 Days)
The Business Writing skills training course is designed to provide learners with the ability to write clear, professional, concise, correct and effective business documents. Delegates are shown how to plan, organise, edit and write in plain language improving the quality of letters, meeting documents, emails and other written business texts.
Professional Report Writing (2 Days)
The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use as executive decision-making tools, including validation in order to present credible reports for management evaluation.
Perfect Presentation Skills (2 Days)
The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and small audiences. The delegate will learn the skill of adapting to different audiences in varying presentation circumstances including formal presentations, meetings, interviews, negotiations, debating sessions and team presentations.
Minute Taking for Meetings (1 Day)
The Minute Taking skills training course has been developed to prepare delegates with the professional skills needed to prepare meeting agendas, be effective in running meetings, procedures and be able to keep and distribute accurate minutes timeously.
Negotiating for Results (2 Days)
The programme focuses on the techniques, structures and interpersonal communication skills necessary to increase the chances of a successful outcome to negotiations. The workshop takes a practical view, in part behavioural, but also technique driven.
Telephone Excellence for the Office Professional (2 Days)
The Telephone Excellence for the Office Professional programme covers all key aspects of proper conduct and practices in the reception area and also equips call centre staff with the practical skills to operate productively and efficiently in this environment.
Chairing and Managing Business Meetings (1 Day)
The minutes of a meeting are only as good as the meeting management skills of the Chairperson. This workshop has been developed to prepare delegates with the skills they require in order to be effective in chairing meetings and keeping accurate minutes.