Kwelanga Training provides Business Skills courses specialising in Corporate and Government Training. Our comprehensive programmes provide business training solutions for office professionals in the following skills:
Business Value Programmes
People Management and Leadership (3 Days)
The aim of the People Management workshop is to strengthen your current management and leadership skills with a powerful, more distinguished dimension. This workshop has been designed to enhance and build on your current leadership abilities. It is understood by most leaders that effective management is a prerequisite to being viewed as a great leader and because of the dynamics of the South African market, the focus on leadership has intensified from an interest to a need.
Project Management Fundamentals (3 Days)
All employees in an organisation may at times work with projects. This may bring you into contact with consultants, project teams and project managers.
Whilst you may not manage specific projects it is important that you understand both the technical and managerial aspects of project management. This will ensure that you and your organisation can make an informed contribution to the projects and can monitor implementation and outcomes.
Upon completion of this course you will be able to start operating in a project environment by understanding the terminology used in a project management environment. You’ll also be able to interpret and explain the fundamental concepts of project management.
Emotionally Intelligent Leadership (2 Days)
It is said that IQ gets you through school but EQ gets you through life. In today’s business environment, managers are required to be coaches, leadership skills are needed at every level and communication skills are the fundamentals for success in every organisation. It is becoming critical to not only understand the scope of work but be able to analyse and understand one’s self and the people you manage, in terms of motivation, behaviour and performance potential.
Supervisory Skills for Team Leaders (2 Days)
The purpose of the Supervisory Skills for Team Leaders workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required standards. The course grows an understanding of responsible leadership and high performance leadership of teams. It is understood by most leaders that effective management is a prerequisite to being viewed as a great leader and because of the dynamics of the South African market, the focus on leadership has intensified from an interest to a need.
Markets and technology are changing. Customers, competitors and staff are changing. Society, economics and politics are changing. Each change triggers the need to create a new tomorrow. Managers in today's ever-changing organisations need to be pro-active in identifying the need for change in order to constantly improve their department, division and organisation. They also need to be equipped to manage the change process by overcoming resistance and achieving a smooth transition from past to future.
This programme will explore how to effectively recognise areas in need of change, make recommendations and implement organisational change.
Finance for Non Financial Managers (2 days)
The programme is designed to provide Non Financial Managers with a better understanding of the dynamics involved in financial management and to equip them with practical experience. Delegates will be given the ability to interpret financial statements and use the information to make a financial decision.
Professional Skills for Executive Secretaries and PA’s (2 Days)
Executive secretaries of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their executive bosses. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Professional Skills for Executive Secretaries and PA’s workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.
Corporate Life Skills
Business Image and Corporate Etiquette (1 Day)
The way we behave in the business environment and at social events can undermine effective working relationships, as it may be construed as rudeness, disrespectful or an intolerance of people of different cultures and diversity. Business and social etiquette is our behaviour, interactions and understanding of others and contributes to the professional image and perceptions of an individual and company.
Time Management (1 Day)
The Time Management skills training course gives delegates the skills to analyse their time management challenges and to select and implement solutions which suit their business positions and work-styles.
Stress Solutions @ Work (1 Day)
The Stress Solutions @ Work training course explores the many facets of stress offering effective and practical stress management and plans of actions in business and personal scenarios.
Conflict Management (1 Day)
Conflict Resolution is developed to identify and manage triggers that lead to a breakdown in communication and an escalation in conflict.
Cultural Diversity (1 Day)
Workplace diversity refers to the variety of differences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organizational function, education, background and more.
Problem Solving and Decision Making
Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You’ve no doubt looked at solutions to problems and said, “I should have thought of that.” But you didn’t. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, your facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), you can expand the range of solutions available to you.
If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions.
Performance through Personal Mastery (2 Days)
Personal and Professional Mastery is the key issue in future individual and team performance. It requires support staff, team leaders and managers to assess and apply the knowledge of themselves to understand, motivate and manage people often within situations of conflict and interpersonal differences. This interactive workshop teaches the key principles of success and productivity through personal mastery practice, using skills and steps that need to be consistently applied to positively change personal performance and that of others.
The knowledge can transform personal and working environments to create successful organisations and the people within them and can be used in a personal way or as an aspect of organisational growth and development. This motivational workshop explores life success processes and combines management and leadership theory and practice with elements of personal mastery philosophy, assertiveness, emotional intelligence and life coaching.
Employee Management Programmes
Initiating a Disciplinary Hearing
This Initiating Disciplinary Hearings programme gives the delegates the knowledge and understanding of preparing for a disciplinary hearing as an Initiator. This workshop will allow delegates to investigate the challenges they are facing regarding the implementation of disciplinary action, and to act on it with the correct procedure and preparation.
Competency Based Interviewing Skills (1 Day)
The Competency Based Interviewing Skills programme is a one-day workshop which aims to assist in selecting qualified, successful candidates. Managers will be equipped with interviewing skills to make their transition from ‘doer’ to ‘manager’ more successful and less stressful. This course will assist you to examine your role in building a successful and productive team through proper recruiting, interviewing and hiring practices. You will learn to practice behaviour based interviewing skills that reinforce the importance of relating the interview to the specific job requirements.
Performance Management Skills
Performance Management means creating both competence and growth for employees. Effective
Performance Management incorporates a series of on-going assessments, processes and activities
that encourage growth and measure progress in attaining objectives.
Good Performance Management focuses on developing others. This workshop will help in assessing
performance and making decisions to develop the performance of others. Managing performance
comes with greater responsibility for the work output and progress of others. Following the process
will help you grow the skill to evaluate others.
Identifying areas that require either correction of performance or development of skills is crucial to a
productive workforce. Management at all levels need to be able to coach and counsel towards
desired outcomes in order to prevent formal disciplinary steps.
Coaching & Mentoring for Performance (2 Days)
Organisational change management, employee motivation and development, and developing leadership and emotional intelligence competencies are crucial success factors for individuals and organisations in an aggressive 21 Century business environment. Coaching trends are not only challenging individuals to develop and manage themselves but are becoming an integral part of productive performance and accelerated learning. Coaching can help in career progression, strategic planning, skills development, employment equity and in building relationships and leadership potential. Many people at every level of the organisation can facilitate coaching processes and initiatives, producing a positive developmental culture within the organisation.
Providing mentoring is vital for junior management to have a role model who can guide their leadership and management development as well as imparting life skills.
This interactive and practical two day course will equip you with the skills to manage and develop
coaching and mentoring skills for yourself and others in your organisation and will involve you from both the coach and coachee perspective.
Chairing a Disciplinary Hearing (1 Day)
This Charing Disciplinary Hearings programme gives the delegates the knowledge and understanding of conducting a disciplinary hearing as a chair person. This workshop will allow delegates to conduct hearings and to administer disciplinary principles in a fair and consistent manner.
Managing Poor Work Performance (1 Day)
The purpose of this programme is to explain the difference between issues relating to Ill Health, In Capacity and Poor Work Performance in the workplace. Delegates will learn to determine whether they are dealing misconduct or performance related issues and then which route to follow to address the issues correctly.
Structured Business Communication
Brilliant Business Writing (2 Days)
The Business Writing skills training course is designed to provide learners with the ability to write clear, professional, concise, correct and effective business documents. Delegates are shown how to plan, organise, edit and write in plain language improving the quality of letters, meeting documents, emails and other written business texts.
Professional Report Writing (2 Days)
The programme has been developed to assist delegates to grasp the essential components of various types of reports and their formats. Delegates are shown how to plan, write and edit reports for use as executive decision-making tools, including validation in order to present credible reports for management evaluation.
Perfect Presentation Skills (2 Days)
The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and small audiences. The delegate will learn the skill of adapting to different audiences in varying presentation circumstances including formal presentations, meetings, interviews, negotiations, debating sessions and team presentations.
Minute Taking for Meetings (1 Day)
The Minute Taking skills training course has been developed to prepare delegates with the professional skills needed to prepare meeting agendas, be effective in running meetings, procedures and be able to keep and distribute accurate minutes timeously.
Negotiating for Results (2 Days)
The programme focuses on the techniques, structures and interpersonal communication skills necessary to increase the chances of a successful outcome to negotiations. The workshop takes a practical view, in part behavioural, but also technique driven.
Telephone Excellence for the Office Professional (2 Days)
The Telephone Excellence for the Office Professional programme covers all key aspects of proper conduct and practices in the reception area and also equips call centre staff with the practical skills to operate productively and efficiently in this environment.
Essential Assertiveness (1 Day)
The Essential Assertiveness Skills training course is developed to explore and improve interpersonal skills enhancing the ability to communicate successfully in business.
Chairing and Managing Business Meetings (1 Day)
The minutes of a meeting are only as good as the meeting management skills of the Chairperson. This workshop has been developed to prepare delegates with the skills they require in order to be effective in chairing meetings and keeping accurate minutes.
Quality Customer Service (2 Days)
The Customer Service skills training course is developed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
Effective Telesales Techniques
The Effective Telesales Techniques programme provides step-by-step skills for effective telemarketing, and guidelines on how to achieve success and job satisfaction in this career. The course gives a clear idea of what factors lead to success in telesales and develops the skills and systems required. The programme ensures that delegates think carefully and completely through all aspects of the telesales process and create a range of marketing aids, during the workshop, so that they are equipped to begin using their new skills on their return to their workplace.
Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase of pace, the complex choices we have to make and the range of communication channels available we have to access new and smarter ways of communicating, as our lives become more multi-dimensional, so too must our communication become more intelligent and intuitive. Through communication and presentation fundamentals combined with Neuro Linguistic Programming, Image psychology, Emotional Intelligence theory and Quantum Mechanics basics, this programme will explore some of the essentials of effective communication, how to use communication to develop our relationships and personal skills and where we are going in the future