Newsletters

Service Excellence in Business

The real bottom line on client service is not technology or policy. It’s about one person with a problem talking to another who is supposed to solve it. At that point your technically advanced website, advertising, branding, or public relations don’t mean a thing! Customers want to be heard, heeded and helped! Take the time […]

Professional Skills for Secretaries and Office Administrators

The busy Office Professional has many balls to juggle and this demands that s/he develops a multiple skills set. Trust and confidence of not only the manager but also colleagues and when providing quality customer service in order to gain and maintain clients.  Establishing and maintaining effective business relationships, projecting a positive image and attitude, […]

Setting Performance Standards

Create a methodical, predictable and on-going recipe to improve performance, throughout the organisation, by applying the Performance Management Tools and Skills which follow: 1. Clarify the Performance Management Process: Planning and set goals Monitor Develop Review and Rate Reward 2. Identify Performance Management Activities Action Planning: Hiring, internal movement, promotion Goal setting Feedback and developmental […]

The Importance of Emotional Intelligence in Business

Employers used to focus on intellectual competencies, qualifications, work specific experience and technical knowledge. With the developing need for coaching, mentoring, multi-level leadership and communication skills there has been a shift to employing and developing Emotional Intelligence – the ability to relate to the self and other people. Emotional Intelligence is a key element in […]

Supervisory Skills – Motivating Staff and Leading Your Team to Success!

All successful teams share some common characteristics. Cultivate these qualities and they will become a cohesive team capable of leaping tall buildings! Successful ‘Dream Teams’ don’t just happen! It takes time, energy and on-going commitment to build the individuals in a team. The leadership role involves being a role model, guiding, encouraging and motivating staff. […]

Top Tips for Brilliant Business Writing

Business professionals must express their ideas clearly, concisely, and completely when speaking and writing. If your written messages are not clear or lack important details, people will be confused and will not know how to respond. In addition, if your written messages are too lengthy, people simply don’t read them. You don’t have to be […]

Organising Productive Meetings and Writing Effective Minutes

American writer Dave Barry once said, “If you had to identify, in one word, the reason why the human race has not achieved its full potential, that word would be ‘meetings’.”  Below are ten top strategies for ensuring that meetings become time well spent. Know the Objective of the Meeting – meetings are for four […]

Telephone Excellence

Telephone Excellence – Be the “Manager of First Impressions” for Your Business The real bottom line on telephonic client service is not technology or policy. It’s about one person with a problem talking to another who is supposed to solve it.  At that point your technically advanced website, advertising, branding, or public relations don’t mean […]

People Management and Leadership Skills for Success

Successful ‘Dream Teams’ don’t just happen! It takes time, energy and ongoing commitment to build the individuals in a team. The leadership role involves being a role model, guiding, encouraging and motivating staff. By developing and implementing leadership skills in the workplace you will be able to direct, inspire and influence the behavior of your […]

Project Management Fundamentals

“Trying to manage a project without project management is like trying to play a football game without a game plan.” K. Tate Project Management is the acquired knowledge and skills applied using a formal set of tools and techniques to initiate, plan, execute, monitor, control and close projects. In today’s economy, almost all business lines […]