Employers used to focus on intellectual competencies, qualifications, work specific experience and technical knowledge. With the developing need for coaching, mentoring, multi-level leadership and communication skills there has been a shift to employing and developing Emotional Intelligence – the ability to relate to the self and other people.
Emotional Intelligence is a key element in management and leadership, understanding one’s self and the people you manage in terms of motivation, behaviour and performance potential.
Emotional Intelligence assists with:
Understanding yourself and motivations
Adaptability to change
Intrapersonal and interpersonal skills
Empowering yourself and reaching fuller potential
Improving social relationships
Greater wellbeing and happiness
As we want and demand more from life it becomes crucial to reprioritise our skills. A key area of success is pursuing the knowledge and understanding of ourselves and others.
To be successful we have to ACT with Emotional Intelligence. ACT stands for: Awareness; Choices; and Treating Others – the basic guidelines in recognising, understanding and managing emotions in ourselves and others. Some of the ways to ACT with emotional intelligence are:
Awareness – develop positive attitudes in thinking and language and be aware of your attitude and the effect it has on yourself and others.
Understand yourself – your strengths and weaknesses, your self-esteem, confidence and assertiveness issues in order to command results.
Analyse your beliefs and values – see if they still serve you and understand the importance of personal values in managing others.
Manage stress – know the impact of stress, what stresses you out and what helps. Make choices – choose what to think, say and do – take control.
Don’t blame others – take responsibility for your own life.
Make changes – develop positive habits to improve your work/life balance. Be able to say no to what you don’t want.
Treating others – develop sensitivity, rapport and practice positive conversations. Give effective feedback for better performance.
Recognise – the importance of your body language.
Listen to people – A LOT! Developing listening skills will build and maintain trust.
Improve conflict management skills – face up to and work with conflict. Set your boundaries – and keep your promises.
Kwelanga Training has offices based in Johannesburg, Durban, Cape Town and Port Elizabeth. We present public training courses at corporate venues in:
- Johannesburg – Southern Sun Hotel, Katherine Street, Sandton
- Pretoria – Southern Sun Hotel, Arcadia, Pretoria
- Cape Town: Southern Sun Hotel, Newlands
- Durban: Hilton Hotel, North Beach
- Port Elizabeth: Cherry Place, Walmer
On-site training can be presented at any location in Southern Africa, our facilitators will train at your premises
For further information contact:
Tel: +27 11 704 0720
“Shedding Light on Skills Development”