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Telephone Excellence

Telephone Excellence – Be the “Manager of First Impressions” for Your Business The real bottom line on telephonic client service is not technology or policy. It’s about one person with a problem talking to another who is supposed to solve it.  At that point your technically advanced website, advertising, branding, or public relations don’t mean […]

The Importance of Emotional Intelligence in Business

Employers used to focus on intellectual competencies, qualifications, work specific experience and technical knowledge. With the developing need for coaching, mentoring, multi-level leadership and communication skills there has been a shift to employing and developing Emotional Intelligence – the ability to relate to the self and other people. Emotional Intelligence is a key element in […]

People Management and Leadership Skills for Success

Successful ‘Dream Teams’ don’t just happen! It takes time, energy and ongoing commitment to build the individuals in a team. The leadership role involves being a role model, guiding, encouraging and motivating staff. By developing and implementing leadership skills in the workplace you will be able to direct, inspire and influence the behavior of your […]

Project Management Fundamentals

“Trying to manage a project without project management is like trying to play a football game without a game plan.” K. Tate Project Management is the acquired knowledge and skills applied using a formal set of tools and techniques to initiate, plan, execute, monitor, control and close projects. In today’s economy, almost all business lines […]

Supervisory Skills – Motivating Staff and Leading Your Team to Success!

All successful teams share some common characteristics. Cultivate these qualities and they will become a cohesive team capable of leaping tall buildings! Successful ‘Dream Teams’ don’t just happen! It takes time, energy and on-going commitment to build the individuals in a team. The leadership role involves being a role model, guiding, encouraging and motivating staff. […]