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SUCCESSFUL CONFLICT RESOLUTION

Conflict is a normal and necessary part of healthy relationships. After all, two people can’t be expected to agree on everything at all times. Therefore, learning how to deal with conflict—rather than avoiding it—is crucial. When conflict is mismanaged, it can harm the relationship. But when handled in a respectful and positive way, conflict provides […]

Telephone Excellence

Telephone Excellence – Be the “Manager of First Impressions” for Your Business The real bottom line on telephonic client service is not technology or policy. It’s about one person with a problem talking to another who is supposed to solve it.  At that point your technically advanced website, advertising, branding, or public relations don’t mean […]

People Management and Leadership Skills for Success

Successful ‘Dream Teams’ don’t just happen! It takes time, energy and ongoing commitment to build the individuals in a team. The leadership role involves being a role model, guiding, encouraging and motivating staff. By developing and implementing leadership skills in the workplace you will be able to direct, inspire and influence the behavior of your […]

Top Tips for Perfect Presentations: Overcoming the ‘Fear Factor’

The brain starts working the minute you are born and never stops until you get to stand up in public!’ Why is it that when you mention oral presentations or standing up in front of people and making a speech, most people go into panic mode? The term ‘public speaking’ sounds frightening conjuring up images […]

Service Excellence in Business

The real bottom line on client service is not technology or policy. It’s about one person with a problem talking to another who is supposed to solve it. At that point your technically advanced website, advertising, branding, or public relations don’t mean a thing! Customers want to be heard, heeded and helped! Take the time […]

Professional Skills for Secretaries and Office Administrators

The busy Office Professional has many balls to juggle and this demands that s/he develops a multiple skills set. Trust and confidence of not only the manager but also colleagues and when providing quality customer service in order to gain and maintain clients.  Establishing and maintaining effective business relationships, projecting a positive image and attitude, […]

Setting Performance Standards

Create a methodical, predictable and on-going recipe to improve performance, throughout the organisation, by applying the Performance Management Tools and Skills which follow: 1. Clarify the Performance Management Process: Planning and set goals Monitor Develop Review and Rate Reward 2. Identify Performance Management Activities Action Planning: Hiring, internal movement, promotion Goal setting Feedback and developmental […]

The Importance of Emotional Intelligence in Business

Employers used to focus on intellectual competencies, qualifications, work specific experience and technical knowledge. With the developing need for coaching, mentoring, multi-level leadership and communication skills there has been a shift to employing and developing Emotional Intelligence – the ability to relate to the self and other people. Emotional Intelligence is a key element in […]

Supervisory Skills – Motivating Staff and Leading Your Team to Success!

All successful teams share some common characteristics. Cultivate these qualities and they will become a cohesive team capable of leaping tall buildings! Successful ‘Dream Teams’ don’t just happen! It takes time, energy and on-going commitment to build the individuals in a team. The leadership role involves being a role model, guiding, encouraging and motivating staff. […]

Top Tips for Brilliant Business Writing

Business professionals must express their ideas clearly, concisely, and completely when speaking and writing. If your written messages are not clear or lack important details, people will be confused and will not know how to respond. In addition, if your written messages are too lengthy, people simply don’t read them. You don’t have to be […]