Articles – Telephone Skills
Kwelanga Training offers a two day Telephone Etiquette course in Sandton, Pretoria, Cape Town and Durban. Courses can also be customised and trained on-site for groups of 8 or more.
Top Ten Telephone Basics
The real bottom line on telephonic customer service is not technology or policy. It's about one person with a problem talking to another who is supposed to solve it. At that point your technically advanced web site, advertising, branding, or public relations don't mean a thing!
Dealing with Difficult Clients
Most professionals take pride in the work they do. Dealing with complaints is often challenging and upsetting.
The suggestions in this list are not easy to do in the heat of a situation. When you hear a complaint about you or your business perhaps the best strategy is to count to ten and then do some of the following: