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Writing is a thinking skill - thinking requires time and planning. Too many company communications show confused objectives. Some documents to clients are partly letters, partly faxes and partly memos. Internal matters which could be dealt with by a memo, an e-mail or a telephone call are often written as letters. Take the following approach:
Most professionals take pride in the work they do. Dealing with complaints is often challenging and upsetting.
The suggestions in this list are not easy to do in the heat of a situation. When you hear a complaint about you or your business perhaps the best strategy is to count to ten and then do some of the following:
So you think that you got a 'good deal'?
We may not think of ourselves as negotiators, yet during the past month, I have negotiated finances with my husband, the purchasing of a pre-owned car, an employee to communicate with me more frequently, and with a bank about what I considered an unfair interest charge!
If I did not have the necessary negotiation skills I would certainly not have reached a win-win outcome!
"Motivate your people, train them, care about them and make winners of them"
J W Marriot, Chairman Marriot Corporation
"Trying to manage a project without project management is like trying to play a football game without a game plan." K. Tate
Overcoming the 'Fear Factor'
'The brain starts working the minute you are born and never stops until you get to stand up in public!'