Making a Positive Difference in the Workplace
Business and social etiquette is our behaviour, interactions and understanding of others and contributes to the professional image and perceptions of an individual and company. This one day workshop is designed to provide an understanding of how to project a more professional image to create credibility and respect. It will also help build stronger relationships with work colleagues, managers and employees.
First Impressions – Lasting Impressions:
– Projecting a Positive Image
– Skills required of the professional business person
– Positive body language and posture
– Business dress code
– Voice
– Business etiquette across the globe
– Office gossip and politicking
Projecting a Positive Image
– Communication channels
– Barriers to communication
– Listening
– Courtesy
– Adult to adult positioning
– Values and credibility
– Vision, Mission and Values in your organisation
Delegates Tasks: Taking Ownership
– Motivation
– Delegated tasks: Taking ownership
– Building trust
Are You a Team Player?
– The qualities of an excellent team
– Analyzing your team
– The responsibilities of the team members
– Dealing with team conflict
– Dealing with criticism
Who Should Attend:
The programme will benefit individuals in non-management positions, who lack experience or confidence in their interaction with internal and external customers.